We really liked the house they had to offer, but the staff and the people they hire are not reliable. Inconsistent, wasting your time and creating charges that are not consistent with the contract. I really liked the location, because was close to my best friends, but I regret ever having business with them. We have never been late on rent, they have not been on time with anything. Never showed up to the property, wasted 3 days of my time. When time came to get our deposit back. The time has come and passed and check has not been mailed. The value they have to offer is not corespondent to their efficiency of adequate property management. Just to think we were considering to let them manage a property for us we recently acquired. read more

Unfortunately there is no option for zero stars, because that is what this business deserves. As an HOA board member we hired this company with big promises, we where told by them that the reviews here and elsewhere where disgruntled owners upset because their fees had gone up, that was a lie. Read the reviews, they are about horrible treatment and service. Believe every word on here about Pegasus and ignore them at your peril !!! If anything, the reviews on here are too kind. They will make wonderful promises to help, all they will do is make everything 10 times worse. There Operations Manager, Theresa, ALMOST NEVER! answers calls or returns emails to board members or to residents. As a board member, I literally gave up trying to contact her after weeks of unreturned calls. I can only imagine how members are treated, because they all complained about this horrible company. Theresa rarely does what she says she will do and makes every excuse you can imagine, including blatantly lying to your face, how she has a job I am completely baffled, I can only guess the owner never reads these reviews and/or Theresa intercepts any complaints. I do know when I tried to call the owner I never received a return call, but Theresa referenced my attempt, so she probably intercepts the calls since the owner is never there, or maybe he is happy with this reputation and his customers being treated this way. Either way, believe EVERYONE, Pegasus doesn't have one single good review anywhere!, avoid this company like the plague. We terminated them after 3 months, it was 3 months too long! read more

If I could give zero stars, I would. I have been renting homes/ apartments for 5 years and this is by far the worst company I've ever dealt with. I've never had a company that showed so little care towards their tenants and had contractors openly talk about how much they dislike the landlord/ management. Here's a few examples of what I dealt with in the year I rented with pegasus. 1) they don't follow up with their contractors. Literally the day we got our keys, we couldn't unlock our doors because one of their contractors had changed the locks and Pegasus didn't know! Then they said someone would come back out later to match the rest of the locks to the house. Well a month later I had to email Pegasus because no one ever came back. 2) we moved in during the heat of the summer, and the AC for the house could not keep up. The temperature in the house was getting up into the 80s. I put in a maintenance request in and their AC guy came out and replaced the coolant in the unit and told me that should fix it because the unit was only a few years old. Well the next day and we still had the same issue and Teresa, the property manager, told us that we can't expect the AC to cool the house more than 20 degrees below the outside temperature and there was nothing more they would do so if we didn't like didn't like it we could move out. Since that wasn't an option, we got a second opinion from the AC guy our friends, who are also landlords, use. Our friends guy came out, found the source of the problem and guess what? We were able to cool the home more than 20 degrees with no issue. 3) they told us they were going to resurface both bathtubs in the house but only did the guest bath. They said the master bath didn't need it even though it absolutely did. They said they'd send someone out to look at it to reconsider (shocker, no one ever came). Pics provided of the master bath so you can see what it looked like. 4) the water pressure in the guest bath was low whenever the hot water was used. We submitted a request, a contractor came out and said he would have to come back another day with the proper equipment to fix the problem. Again, no one ever came back. Luckily this was towards the end of our lease so we didn't feel the need to keep pushing to get it fixed. 5) don't expect to get your deposit back. Between the security and pet deposit, paid $2100 and only got $183 back. Pegasus has a move out sheet that tells you all the steps you as a tenant must do before moving out. Things like mowing the yard, professionally cleaning the carpets, etc. Well we had the yard mowed and the front trees and shrubs professionally done by Gripon Gardens and they still charged us $120 because they had to "trim the hedges and mow." Charged us $255 to replace blinds in the master bedroom that we marked as broken on our move-in form, $200 to paint the ceilings even though the house was newly painted and renovated when we moved in. I would've tried to argue to get some of these ridiculous charges refunded, but I moved across the state and I'm done wasting my time with these people. 6) lastly, and the one that tells the most about how they don't care about their tenants at all, was the showings when the house was put back on the market. We had a 6 month old at the time and we had no choice in letting strangers come into the house to look at it as possible renters with as little as 2 hours notice. We asked Pegasus if they could wait a week because we were moving into our new home across the state in a couple weeks. They said we could do that but we would have to pay an extra month's rent to delay the listing, or pay $75 per cancelled showing. So for two weeks we had strangers coming into our house, touching and looking at our stuff, and we couldn't do anything about it. We even had one showing by a member of Pegasus come over unannounced which added more anger to the situation. So long story short. Do NOT rent with Pegasus. They don't care about you, and will do less than the bare minimum to profit off you as much as possible read more

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The worst worst management company I ever saw. So uncaring and vicious. The lady told me "it is what it is" these people do not need to control anything to do with people. HOA dues are so high but they don't ever fix anything. Not a single handicap spot on propert. They do not have and empathy for those handicapped people. I'm call on them for not having any. There is also mold in all these apartments. I can't afford to live any where else. So I guess they treat the poor people bad. VERY VERY RUDE PEOPLE! read more

Pegasus is the absolute worst company to rent from. They're office staff is unreasonable and unprofessional. It's apparent all they care about is keeping your money, don't expect to get your deposit back! Tenants are the least of their concern. I would not recommend this company to anyone. read more

if i could give minus minus zero stars i would , just sold a condo,and at the last minute, literally 5 days before we closed they had to admit the building had major structural defects??? why was this not disclosed earlier?? they knew , as they had estimates for repairs...luckily we had great realtors, and title company but they , said it was not what they expected, the whole attitude of the pegasus management team was patronising, unhelpful, rude, to us the homeowners,the realtors, and the title company, as i have been told...totally unprofessional !!! if you reach out to the office, you are told one thing on the phone then another at the door?? then they wonder why you get upset?, but your time is far less important than theirs?.They are very quick to compain to you, but if you have anything to get resolved, no calls returned, without always many voicemails, emails...i always found i had to call physically into the office, and even then took months....glad to be away !!! good luck to anyone dealing with them, keep your wits about you, and double check everything. read more

Pegasus treated us very poorly as renters. The way they handled our deposit was similar to embezzlement or theft. Their office manager is very rude. They took advantage of our moving out by using our deposit for routine repairs that should have been done by the owner anyway. We had documentation of the condition of the house when we moved in that was signed by our realtor and their representative. Yet they accused us of having pets when neighbors can attest that we had none. We hired THEIR cleaning person yet they said it wasn't clean enough. Of our $1500, they kept about $900. We should have billed them for a ceiling fan that we installed but we did not. Our neighbor had been in his home for over 20 yrs and said that in that time, we took the best care of the place of any renter. We always paid on time. Very dishonest company! Beware! I would give ZERO stars if possible! read more

My experience with the staff at Pegasus Property management has been extremely positive. I have found them to have the following qualities. 1. Knowledgeable regarding leasing, marketing,property appraisal,real estate contracts,building codes, construction bidding and project management. 2, They follow through an do what they say they are going to do. 3.They take care of rental property from an owners perspective. 4. They are ethical. 5. They communicate very effectively. From my point of view I am glad that I selected Pegasus Property Management to manage my property read more

I believe Terry Brooks (Property manager as she claims at this company "Pegasus") lives in another world, and not in our reality universe. Worst management I have seen and encountered throughout my life. Rude, bad attitude, arrogant, sly, greedy, not God fearing, and disrespectful towards tenants. Never answers phone calls, it goes straight up to voicemail. Anyways, she also thinks that we, tenants, are slaves. She does not even know how to calculate numbers/figures. Read below my story; Now my issues with the apartment and the Pegasus company, is when I moved in and entered the apartment, I found a lot of issues from starting with an OLD fate carpet (lots of dust under beneath it). The painting was fade but looked okay and a bit cleaned but it was not freshly painted, seems like they used detergent. Of course a little bit here and there, not perfect paint. Also, the window screen were teared in the bedroom. As you know, this prevents me from being able to open the window to refresh the air due to the fact that I was scared from bugs and roaches entering since the screen was teared. There was no AC filter, and the AC box was full of dust and was uncleaned and not properly covered, it looked so rusted. The led for the toilet in the bathroom, was old and the paint on it was off making it clear to see the wood, they should have changed it, it would have not cost them more than $4. Plus, the mirror was pealed, that shows how poorly its condition was and how old that mirror was. The cabinet in the bathroom looks like anything except a cabinet. The shower wall was moldy and was not mastic good. And the bath tube was old and badly scratched. In the bathroom, there were four lights, two of them did work, and two did not. In the dinning room, there was five lights, two of them worked, and the rest did not. In kitchen, cabinets were old as the bathroom ones, and it was a very good place for roaches. They were not painted from inside. Plus, the disposal sink was not working. I ended up bringing a guy that fixed it so I paid from my own pocket. Okay, as I moved in, I was tired because I was working almost 12 hours a day. Two days later, they asked me to sign a checklist and I did not sign it, because nobody of them was willing to come see the apartment so we can check the list together so they can see the issues before I sign. For me, replacing the lights, and changing the seat led for toilet, was NOT a big deal. I was only focusing on my job because I moved from Houston to that place to get closer to my job. So, I was not looking to create problems because this issue for me was not a big deal, specially, the apartment management office was not in the same location and it was almost 7 miles away. I called them lots of times, I got no response . One time I get home and saw a big ceiling hole, it was by them fixing something that is outside the building. A lot of dust and fiber glass fell from the ceiling hole. I called them lots of times to come clean that, and they finally came after 10 days, even though it is their fault. I was not able to sleep in the bedroom for 10 days because all that fiber glass thing and dust on the carpet is not good to breath and causes cancers and etc. Long story short, my lease finished and I called this woman to come check the apartment after I cleaned the house and the apartment so she can come check and get the key. But she refused to and she did not even come. So, I went there and handed her the key and asked for the deposit that I put which is $500. She said I will need to wait a month. Month later, I received a letter from her saying that my deposit is gone and that I have to pay $947, the remaining balance due. Looks like that she is trying to remodel this apartment using my pocket. I strongly recommend you to NOT lease with them and never live there, because this woman will make sure that you have balance and she will ruin your credit. If you feel the same way I felt, please connect with me. We have to put a limit for sadistic people. Going on Monday to a lawyer to sue her and the company. read more