Logan is phenomenal, friendly and helpful. My husband has a beloved clock that is over 40 years…read moreold, which he received while serving in the Air Force during Desert Storm. After submitting a repair request, Logan responded in a timely manner. Let's just say we are very happy he was able to repair it. Also, meeting his family and even his cat were wonderful people as well.

Fixed my clock just fine; small hiccup about pickup time but Logan let me wait a few minutes with…read morehis dog while he finished the job. He tells me that he also makes house calls, which is great since we have a grandfather clock.

This place doesn't answer the phone during operating hours nor return calls!…read more Their website said they were open so we drove there to find out the place was dark and the door was locked. I do NOT Recommend!

If you are looking for the most experienced and knowledgeable clock repair man in the city of…read moreHouston, Steve Woodruff at Clock Country is the man to see. I bought an 1830 French Clock from an antique dealer in Italy about 2 1/2 years ago. It was shipped to Houston via UPS. After I brought the box in the house and opened it I found the clock had been poorly packaged and the back glass was shattered and interspersed with the gears of the clock such that it wouldn't work. UPS said their shipping insurance only covers boxes opened in the presence of their UPS driver, not after you take the boxinto your home, even though I emailed UPS immediately the same day after opening the package and finding my broken clock. I researched clock repair shops in Houston and took the clock to Steve Woodward at Clock Country. Steve quickly partially disassembled the clock in front of me and recommended a complete cleaning and replacement of the broken back glass. After numerous disassemblies and reassemblies of the clock and checking it's time, Steve discovered that the large gear on the 4th wheel of the clock was very slightly bent, causing the clock to stop each time a few days after rewinding. Fortunately, Steve is tenacious and likes a challenge. He said we wanted to keep working on the clock until he got it running property. He succeeded and I picked up my clock just recently after almost 2 3/4 years. Thank you Steve !

I just had a 2nd antique clock serviced by Chappell Jordan. This one was a 175-year-old marble and…read morepatinated bronze French Figural Clock. The clock's movement hadn't been serviced in over 116 years according to the 2 November 1910 inscription on the pendulum bracket by its previous servicer. Also, the clock's marble base was missing most of the Roman numerals that were formerly attached to it to serve as the dial. Bernie Maya of Chappell Jordan completely cleaned and serviced the movement and bell such that the clock mechanism now looks brand new and the clock runs like new. Bernie also polished the marble and installed new Roman numerals for the dial on the clocks marble block. What a magnificent job ! Chappell Jordan hit it out of the ballpark again !

In 2012 we had them overhaul our 19th century Seth Thomas clock. Today it is still going strong…read more More recently they serviced three of our other clocks which are 50 to 75+ years old. This is a very knowledgeable group and experienced group.

I webt in for a bracelet adjustment on a new Movado and the staff was so friendly and professional…read morethat I purchased a Seiko watch while waiting. Went back today for another band adjustment and Barrett helped me look at a beautiful citizen watch. Great watch experts that make you feel at home. Best experience ever at a jewelry store.

Needed a watch battery...I was in and out of there in 15 minutes. Highly recommend this shop!read more

I went in for new batteries in two watches and to remove links on 2 watches…read more They saw me browsing while I thought they were busy with a customer and asked if they could help. I told them my needs, and they took care of my requests in 20 minutes tops. While I waited, I was listening to some awesome music and browsing around the shop. They had a great deal on a beautiful vintage watch, and I just had to have it. The shop is family owned and seems like honest people. I'm going back tomorrow to browse a little more and definitely do some more business.

Cash only and high price point on basic services. Need to have tap pay or Zelle option.read more

This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

Recently took in a very special piece of jewelry to be sized and it was done Meticulously.The staff…read moreare very knowledgeable and incredibly friendly. Their inventory is spectacular. I'll be back.

DO NOT use this guy!! I left my $1000 watch with him to replace the batteries and after a year of…read morefrustration and a $150 deposit, he finally tells me he lost my watch. Then a couple of months later, he says his roommate's friend stole the watch! But he will replace it with a cheaper inferior model. I told him that was unacceptable so he suggested I find my own replacement. I do, but it is not as pristine as my watch, costs me almost $400, and it also needs batteries. I take it to him (assuming he would still have the original replacement batteries-wrong! He doesn't have those batteries either! Now he wants more money to get more batteries and that "when he gets a check, he will repay me for the replacement watch". Long story, short: it's been over 1 and 1/2 years, I'm out over $500, I don't have my original watch, no batteries, no repayment, and he won't return my calls or texts! Any way you cut it, I've been scammed by this guy!! Do yourself a favor and stay away from Black Forest Watch and Clock, Jewelry, or whatever else he's calling his business now!!

He changed the battery to a watch really quick. Great job and very nice. Recommend someone else's…read morefor engraving.

Quick turn around Fair price…read moreQuality work. Highly recommended to watch repair needs.

He's excellent in repairing all kinds of clocks. Very good…read moreservice and excellent skills

This is a family-owned business that is great. They are the friendliest, salt of the earth-type…read morepeople to deal with. They did ring resizing and Jeremy did custom-ordered ring, walking me through every step -- beautiful!!! Would recommend them to anyone for your jewelry needs!

Mr. Rento is the most pleasant person in the Houston underground tunnel. He fixed my battery watch…read morein under 5minutes and put some love into it by buffing jt clean. Will be going back for any and all jewelry repairs.