Karina was so sweet and hardworking. She did an amazing job at cleaning, but also was the most…read morefriendly person I've ever encountered. Definitely hire her!!!

From the owner: New business looking for new clients for personal care services, shopping, housecleaning, running…read moreerrands, part time personal assistant for home cleaner, personal care services, dog walker, interior Pinter, gardener, hair washer, many others services, call for details.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

Needs to improve every level of service, from people that answers the phone to Therapist.read more

Their care giving and home heath services are excellent. However, I will not be using them again…read morebecause their billing service is horrible. I have dealt with a bill from a 2/15/24 date of service. I signed up for auto pay. I got a bill a month later. Tried to call and pay, but they were having problems, called the next day and they took the information. Then got another bill a month later. Called again and they took the information and send an email receipt. Then today 5/23/24, I get a delinquent letter in the mail!! They said it was sent 4/12/24 and to disregard. The mail service is bad but not that bad...over a month to get from CA to TN?? Even though the caregivers and home health are excellent, I won't use them again because of the billing service.

Colleen and nursing staff have become family. I am quite certain that they saved my 92 year old…read moremothers life. They not only care for mom, but also her little dog. We are so grateful for the constant communication, home cooked meals, and loving attention. Thank you so much for all you have done to ensure that my mother can live her final years in her home with kindness and compassion.

Assisting Hands has been a God send for my family -- and me. Colleen and her staff are wonderful to…read morework with. Colleen has phenomenal caregivers and a knack at matching the right caregivers for our family. My mom has more than just caregivers, she has new friends. It has been relief to know that my mom is in good hands and we have such depedable help. I highly recommend Assisting Hands.

I am so impressed by the flexibility and kindness of the CNAs from Avenue HH, I highly recommend…read moretheir services. We've been using their home health aids for several months.

From the owner: Home Care Agency, Medical Equipment, Home Care Services, Veteran Benefits, and VA assistanceread more

I just want to thank you for the excellent care you gave my father. He passed on but the warmth and…read moreattention I will not forget.

Rating the care giving for my wife who has Non-Verbal Dementia…read more I have been using Home Watch Care Givers of North San Diego, Carlsbad, CA for several months now. I have found that the people that have been sent to our home to care for my wife have been very friendly, patient and caring. They do their best to help with all the requests that I require to assist me in our daily lives. Home Watch has always worked with me on schedule changes for dates and times that they are needed.

My mother resides at Rancho Vista in Memory Care and has been there for 3 years. The Staff has been…read moreexcellent and the care has been outstanding. If there are any issues the communication has been clear and the team works with me to resolve challenges. I would highly recommend this facility for anyone looking for a Memory care facility they can trust.

I'm impressed. Especially with their staff. The facility is lovely and it's obvious the staff like…read moreworking there. I'm so glad I found it for my LO to live.

Care Choice has AMAZING Caregivers. Stepanie, especially takes such good care with me practically…read moreintegrates into my household instantly. She makes me Meals keeps the place tidy and does whatever I need her to do. She's absolutely wonderful. I don't wanna say it anymore. Great things about her because I wanna keep her all to myself :-) Anna came to my house over the weekend kept me company made me meals and somehow managed to do laundry and clean half the house in only four hours. Her smiling face was beautiful to have in the house. All My Cats sat and watched her as she did what she needed to do. She's welcome back anytime. Mayra and Breanna were only here once so far but again so professional and so kind. Smiles on both their faces while they took care of me, a person with a dynamic disability that comes and goes, constant pain and the need for somebody to cut things for me like food. I have trembling hands now so it could be dangerous for me to handle sharp things as it comes and goes, and I do not know when it will happen The staff have mostly been wonderful and I feel very demanding of them, but they are keeping up with me to make sure that I am comfortable over the holidays

I have had so many great experiences with Care Choice. I see them consistently going above and…read morebeyond for their clients. They do transfer training and other caregiver classes that you just don't see being done at most agencies. Their team really cares and is there for their patient families. This is the kind of organization you want to have taking care of your loved one.