I was referred here from my family dentist for my son's dental work. So far my experience has been…read moregreat. The staff is very friendly, polite and well organized. I had several calls initiated by the staff before my visits so that all preparations were in place for our visits. My son's case is a little complicated and the staff is very engaged with all the documents that need to be shared and coordinated with the various dental practices. They even called up a specialist for an emergency consult for me and made the appointment, which was wonderful service. My other kids want to start coming here so I will likely switch their dentist for all of them at their next checkup.

My concerns about this practice began with what I perceived as bias during a conversation with Dr…read more Patty about my child's care escalated when I discovered multiple errors in my children's records, including incorrect insurance and personal information, documentation of treatment that was never provided (stating my 20 month old received xrays), and incomplete notes regarding my conversation with Dr. Patty. During an appointment, I was informed that my autistic child had cavities and that the practice recommended general anesthesia to complete the necessary treatment. I asked reasonable questions about costs, primary teeth, and whether general anesthesia could be avoided, while making it clear that I intended to pursue the necessary care. Dr. Patty asked whether I had "transportation issues" due to the distance to the surgical office in Newark. I found this question unrelated to the concerns I had raised, leaving me feeling that my questions were being interpreted as something other than a parent seeking to understand the recommended treatment. Along with noticing my oldest son (6 y/o) being labeled as the incorrect sex. I also discovered an unsupported "low socioeconomic status" designation in my 20 months old Caries Risk Assessment (CRA), despite never providing financial information and my child having private insurance. The practice gave me conflicting explanations for the designation (the nature of the location of the community along with the medicaid status). After I clarified that my child had private insurance, the assessment was removed. The CRA also appeared on the billing summary, raising further questions about its inclusion. I was additionally told that Dr. Patty claimed I had said both children had Medicaid, which I dispute. Especially since I provided the insurance in detail on the phone that same day. More than a month later, the office manager, Clarence, contacted me about bringing my child in for treatment despite the recommendation for sedation elsewhere, then acknowledged that the call was a mistake after reviewing the notes. This was another example of the practice's repeated errors. Why not review the notes before calling? Especially when I spoke to the office manager a month prior regarding my initial concerns. As a Black mother who attended the appointment alone with my two young children, I am concerned that racial or socioeconomic assumptions may have influenced how we were treated. I cannot know the intent, but the unsupported designation, transportation question, inconsistent explanations, and repeated documentation errors have seriously undermined my trust in this practice. I am grateful my children were not harmed, but families deserve accurate records, respectful communication, and care free from bias.

Dr Rob is a godsend. My 6 year old daughter has clinically diagnosed anxiety that can be quite…read moresevere. She previously had to be placed under general anesthesia and intubated in the hospital setting to have 4 crowns placed. When she needed a tooth pulled that abscessed after trauma, our gen dmd recommended finding someone nitrous-capable because her anxiety and breakdowns prevented even the simplest routine care. We heard of Dr Rob via word of mouth and I made the appointment. He was amazing. This man just knows how to talk to children, the type with a natural talent. Within three seconds of walking into the room he established a report with my child and she trusted him... I mean from tears to smiles within moments. I was so relieved. I'm pretty sure he would have been successful even without the nitrous. In any which case, she left so happy. When she required yet another appointment to replace one of the crowns previously placed under GA, she walked right into his office with no hesitation. It was, again, a wonderfully positive experience for her. His office is the only healthcare setting she doesn't get nervous in. He's also fairly easy to get an appointment with. Typically they'd schedule me pretty far out and I would ask to call if there were any sooner availability. To my shock, this office actually does call when there's cancellations! Both times, I received a call back and was seen within the week. So don't be deterred if you get scheduled out. Just make the appointment and wait for the call.

My mentally-challenged cousin was a patient of Dr. Dale Collins for over 30 years. When Dr. Dale…read moreretired, he had my cousin seen by his son, Dr. Rob, knowing that he would transfer his care to him. Recently, when I tried to make an appointment with Dr. Rob, since Dr. Dale had retired, I was told - again after a 30-year history - that I would need to find him another dentist, that Dr. Rob only does "pediatric" dentistry. Now, try to find a dentist for a 70-year-old mentally-challenged man who has known the Collins practice for that long. I could not begin to completely convey my disappointment and astonishment that this "professional," Dr. Rob, has proven himself to be. His father must hang his head in shame.

This man should not be working with any children. My 25 year old son still has a phobia of dentists…read moreafter his experience with Derenzo. He screamed at my son when he was a toddler and forcefully restrained him and tapped on his teeth with a large dental tool because my son didn't open his mouth wide enough. My daughter witnessed all of this as she was having a cleaning in a chair near him. Back then, parents weren't allowed in the exam and procedure area with their kids. I could hear my son screaming and crying from the front waiting room area. I filed a complaint and nothing was ever done. I highly recommend taking your child ANYWHERE other than here. This man is barbaric and shouldn't be allowed near any children.

I took my 7 year old son to visit George Derenzo, DDS today after waiting three weeks for an…read moreappointment. My son is afraid of the dentist because he's had to have a couple of teeth pulled. When the dentist went to exam Chance, he put his hands up to ask him what was he doing? The dentist immediately said, 'I'm not taking this case. I'm not doing this'. And asked us to leave. He was totally unprofessional. Once I complained, and called him an ass he threatened to call 911. I told him to go right ahead and I'll be right there when they came. His staff must be used to it because not only didn't they call but acted like they understood his behavior. When we got back into the car, Chance asked if he did anything wrong. I told him no! It's ok to be afraid. If you have a question, ask it. He also asked why they were calling the police. I told them because they didn't like what I said.

Gentle Care Family Dentistry is by far the best dental office ever!…read moreDr. Marieve Rodriguez provided excellent service, her care was very gentle with no pain at all. I would give this office 10 stars.

I've been very impressed with Gentle Care Family Dentistry. Everyone is kind, attentive, and…read moregenuinely cares about their patients. The office is clean, appointments run on time, and the team always makes each visit a positive experience. I highly recommend Dr. Rodriguez and team!

My family and I always receive exceptional care with Dr.Cicorelli and her team…read more They are very dedicated to their patients and go above and beyond in all they do from scheduling appointments to dental cleaning, fillings, and dental implants. If you are looking for a dentist who listens and communicates, very detailed oriented, warm and friendly then Dr.Cicorelli and her team is who you want.

5 STAR !!!! Very personable staff ! Kind and caring ! We have found a new Dentist.read more

I would have given 0 star if I could!! My son and daughter went there to have routine exam because…read moreI thought that it specializes in children. They went there in 2014 and 2015, the result was no cavities, everything was good. My son had some fillings before he went this practice so I was pretty happy and surprised! Because of insurance, I have to change dentist, and their new dentist showed me the x Ray, my son has 5 cavities and my daughter has 1. With my son, some of his cavities aren't new...they have been there at least 9 months. Chop pediatricians are the employee of Chop so it doesn't matter how many patients they have and they will make the same amount of money. Is it the same case in this practice that's why they didn't fix my kids' cavities?

Steer clear. Terrible inflexible customer service. You'll be asked to make several separate mini…read moreappointments just so you can get charged for additional office visits.

They are the best. Doesn't get any better. The staff is always friendly and helpful. Scheduling is…read morealways easy and efficient.

Such a great dental practice! Heather and Dr. Glavin are careful and thorough! I only waited a…read morecouple of minutes before I was called back. As always, a good experience!

So, I went to the location in PA. But moving to DE I decided to go to the closer one. Honestly, the…read morelocation sucks. But I went in, and was given the wrong payment information off the bat. Was told no payment, then it turns out it was 1100. YUP! So I decided to get all the work done for my son. I sat down and talked it over was, even given a folder with information. I get one bill for 400 and a surprise bill for 100. I was never told about the 100 one. Apparently, you have a copay with the hospital as well, since this location doesn't provide all services. Makes total sense, I have to pay because they cant accomplish simple fillings and caps. So I will complete these next two things and start looking for another children's dentist. I don't like surprises!

If I could give 0 stars I would. My daughter had work done by Dr. Tony Monteiro which he did…read moreincorrectly. We were told by another dentist to return to Childrens Dental Health so they could fix their mistake. Dr. Monteiro refused to fix it and said because it had been 2 years (it hadn't after I looked at the dates) that it wasn't his problem to fix. Now I am battling with the office to get medical records. They are refusing to give them to me which is pretty indicative that they are trying to hide something. Do not go to this dental practice!

This review is based on office experience with billing not about the dentists…read more we had an ongoing contract to have $500 charged monthly to our credit card for extensive dental work my husband had done. We realized we hadn't received a statement for months. They told us they needed to look at our account. Why??? The office submits claims to our insurance, the insurance states what we're obligated to pay and we submit payment. When we finally received an actual statement it was so convoluted and some figures didn't match what was submitted to insurance or what they paid and what we were obligated to pay. Beware of the incompetence in this office. We have left the practice. We can't keep correcting their errors and deal with such lack of basic knowledge for billing patients

Christine was an amazing hygienist - first visit today after left our last dentist due to…read moreinsurance changes. They all made me feel welcomed.

Absolutely horrible experience with this dentist and office staff. They care about money, not your…read morechild. Dr. Melini is rude, impatient, and unprofessional. Be ready to be verbally scolded for any slight imperfection in your child's teeth. My child is now terrified of dentists because of this staff. I would absolutely NEVER recommend this dentist to anyone.

Disingenuous, Unprofessional, Disorganized…read more Dr. Melini's office said they would accept our MetLife dental insurance before our kids' appointments this summer, but billed at out-of-network rates after the fact. His office asked for payment via text message without an itemized bill. He failed to send my son's x-rays, as promised. Myriad attempts to reach an understanding have been unsuccessful and I have relayed our concerns about his impropriety to the Pennsylvania Department of Dentistry. There are undoubtedly great dentists in the area, this guy is clearly not one of them. You can have a slick website, fancy equipment, and the right professional accreditations - but there's something to be said for integrity and a sense of right and wrong. His practice has fallen well short of the mark on multiple fronts. My only regret is not leaving zero stars, which is what they deserved.