I had a great experience with this company! From the first phone call, everyone was kind,…read moreresponsive, and easy to work with. I really appreciated that they never pressured me into buying extra services or taking on a bigger project than my home actually needed. One feature I especially loved was the text they sent before my technician arrived with a photo of who would be coming to my house, so I felt taken care of and more comfortable. They communicated well by both phone and text, showed up as expected, and did a great job with the plumbing service I needed. I highly recommend them to anyone looking for an honest, reliable plumber. I'll definitely be using MyPlumberNow again for any future plumbing needs!

I had a very positive experience with the company. Jerry came out, on time, replaced a kitchen…read morefaucet and garbage disposal. Even though things were not coming off easy, he was very kind, promising everything would be fine. After everything was installed, he continued several times to make sure there were no leaks after hooking everything back up. And even cleaned up before leaving. Thank you, Jerry, and MyPumberNow for a great job.

Brian was able to come out and handle several different tasks at my house. He was knowledgeable,…read moreprofessional, and did quality work. I'd happily hire him again in the future.

Showed up on time. Clean and quick. Was able to remove and replace the kitchen sink, install…read moregarbage disposal, faucet, and glass washer in 2 hours.

Our plumber was great. The problem is, we had to wait 15-20 minutes for a ladder to be delivered…read moreand we were charged for that time that it took for the delivery of the ladder . When I called, I was told, "but we waived the $35 dollar delivery fee for the ladder." Imagine calling for service and the company does not have the proper equipment on the vehicle, and they not charge the customer a fee to deliver said equipment, but also charge them for the time it took to deliver it?

Responded quickly in scheduling a fix. The plumber was polite and efficient, aware of a need for…read morenot wasting time within the minimum hour charge for service.

Good work the last two jobs went well fair priced and able to tackle on my different jobs will be…read moreusing them in the future.

Always responsive, knowledgeable, efficient. All my plumbing needs from installing toilets,…read moredishwashers, water heaters have been done by them. Highly recommend! Great team.

Brian was great, he inspected my mom's house, made quality repairs and made sure she is safe. The…read morevalue was reasonable for the amount of work and Brian took the time to explain the issues and offered a variety of solutions. I would recommend them and find them trustworthy and professional. Another thing they did was send a little bio about the technician that was coming--I found this to be very proactive and set the tone for a great service call. Thank you!

Quick, reasonable, and knew his stuff. AC has froze up, but didn't just unfreeze it, serviced…read morewhole system.

I used Ron to install a new bathroom. He did a beautiful job in a professional, timely manner. The…read morebathroom is gorgeous. He's also friendly and courteous. When I had a pipe leak under my house, he fit me right in and repaired it immediately even though it was a very busy schedule and holiday week. Again, he was an absolute professional , quick repair , friendly and very reasonably priced. He's honest and reliable. I highly recommend Ron. He's the only plumber I'll use now.

I called Ron's office based on a friend recommendation…read more Called two times, the two ladies answering the phone took the same information twice and no calls back, twice.

Awesome customer service and they are honest and fair. Very highly recommended and I would use them…read moreagain without hesitation.

Chris was professional and thorough in his estimate and offering insight to the project throughout…read morethe intial meeting. Steve and Elias were very efficient, friendly and respectful of myself and my property. Integrity, craftsman, ethical, great experience and now have that peace of mind back again. Thank you again Chris, Steve and Elias and to entire family at Brass Monkey!

Advanced did a fantastic job installing our new heat pump system. Very professional and happy with…read morethe price.

They did a great install last fall. Heater worked great. Yesterday we need ac. Warm air blew.I left…read more4 messages over 2 days and never got a call back. I thought I might not be using my new smart thermostat correctly... just wanted a call and explained that.i knew they would be busy withheat wave .... this was my first use of a brand new system.... under warranty. rating dropped from 4 starts to 2 almost 1

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

First repair was fine second time came unprepared. Left for store 10 minutes away. Was gone over 2…read morehours. Had to text him to see where he was still took over an hour to return. Tried to charge me over double what it should have been. Unethical behavior!

So, the only thing that would help this horrible business is to replace Jerry (Jsy) with someone…read morewith ethics, work ethic and business sense. After installing new filter and housing in my pump house that provides all the water to my home, it turns out that he blew a fuse to the system. I offered to run to Lowe's and get a replacement, which I did. When I returned he had left the property. So I replaced the fuse and got the pump running. The problem is that there was no water to the house. All the valves were open, so I spent some time troubleshooting and realized that the water was not going through the filter. I removed the filter from the housing snd then the water worked. I called Jerry to let him know and he was perplexed. He asked if I wanted him to come back. Since he had provided a quote to complete the job I said yes. Of course I would like filtered water to be provided to my home. That's what I paid for. He said he would come by in the morning. He never showed. Then he called one of my tenants that night asking if he could come over. The tenant never asked him to he eventually said ok. Jerry came and determined that the filter had been installed upside down. A few days later I got an invoice emailed to me dated Oct 30, with a note indicating that it was past due on Oct 29 for $240. I was shocked but thought I would wait to respond. The next day was when the actual craziness began. He texted me saying that he was turning the account to collection and adding a $75 late fee. Then I rock him that was crazy because the invoice 2 days old. He proceeded to write me text nesssged that were threatening and demeaning. Telling me that I must nut be educated. And threatening me and my financial well being. He actually sent me the taunting text nesssged from 19pm until 5:40 am. There were probably 30 texts and he spun out of control. He finally told me that he would take me to court detours my several good faith efforts to propose a settlement that was more than fair abc as I told him I offered. The same amount that he would receive if he decided to send the account to collections. My overall review would be to stay as far away from this business, especially if Jerry is involved because of his work ethic, which is poor, his business knowledge which seems nonexistent, very poor customer service skills, and just in general I'm not interested in being threatened by a plumber That was left a job without testing the system leaving me with no water. When he arrived, I had water when he left. I didn't that doesn't seem like the solution that anyone wants and then they have the nerve to send me a bill threaten me and threaten me to go to court. It's just nuts, stay far far away