This place hasn't opened and the customer service sucks!! I really wanted to join this place!! I was actually looking forward to taking classes here! I am visiting from Chicago (for the next 6 months) and saw an advertisement on social media for this business so I decided to send the my information so that someone could contact me.
On January 11th, I get a phone call from P. Cosby (that's what showed up on my cell phone caller ID). While speaking to the young lady, and gathering information regarding fees, she tells me that they are not actually open but they are doing pre payments for memberships. She stated that they didn't know when they would be opening, but they were hoping for the end of the month. Said that they were having some construction difficulties. She told me that you put $10 down and pay $49 a month for membership. She said if you don't put the $10 down, then the membership would cost $69 a month. My question to her is why am I paying an advance for a membership and you aren't open & unsure when you're going to be open? Logical question in my opinion. She started repeating her spiel in regards to the cost and why you were actually paying for a pre membership. Again, I asked why would I pay for the membership now, when I could just wait until after after the end of January when they were actually open. Next thing I know, someone else was on the phone, introducing herself to me, and asking me what questions I had for her. WTH???? The other young lady did not tell me to hold on so that she could get someone to answer my questions for me, didn't say that she was unsure of how to answer me, she just handed the phone off to someone else! How rude!
Now I'm speaking to someone else, and I have to try to explain everything to her that I had just said to the previous person. I couldn't believe how rude the other person was!! Now this new young lady is telling me about a $99 deposit and then $49 a month, but the $10 is a prepay is a prepay to ensure that I pay $49 a month instead of $69 a month. The last person I spoke with didn't mention anything about $99! She kept apologizing for the last persor the last person and her behavior because I kept mentioning how rude that was and how I didn't appreciate or deserve that. Her excuse for the young lady's behavior was that she's new. I told her, I don't care how new a person is, poor customer service and my service and bad behavior is unacceptable business practice. I told her that either she needs to be trained better or they need to find somewhere else to place her within the company because customer service is not her forte. I let her know that I am no longer interested in a membership there a membership there, however temporarily it was supposed to be, a in that poor customer service and lack of communication is the reason.
I had spoken with several of my family members here, in Slidell, and told them that we should all go there together. Not now! I'm telling them all to forget it. Then coincidentally, about 10 minutes after I hung up with with this woman, I received a "private call", which I never get. I pay the additional $5 a month so that I can have real caller idea on my phone and no exactly who's calling before I pick it up. I answered the phone, and could hear someone on the other end, but they never said anything. I paused after the 1st hello. They hung up after I said hello the 2nd time.
I hope that this young lady gets the proper training that is needed, if not, this business will not be successful at all!! 1st impressions are lasting impressions... you NEVER get a 2nd chance to make a 1st impression... I hope this company remembers that. read more