First, the pros:
- The staff is really nice and helpful, and they do a good job of keeping the facility clean.
- It's open 24 hours.
- The workouts are actually good and the heat from the sauna does get you to sweat a lot.
The Cons:
- As the company has become more popular and has taken on more memberships, availability for classes has diminished substantially since we joined.
- There's no accountability for members who book classes and then don't show. So you'll go on the app and see the class you want is unavailable, book another, then go to the facility only to see the person who booked the class you initially wanted never showed up. They let you book classes 3 days in advance. So you'll have someone who books a class on Sunday for Tuesday. Then Tuesday rolls around and that person feels like, "Meh, I don't wanna go anymore" or life happens and they can't make the class, they just don't show up without canceling, so now no one can go. And you can't just jump into an empty sauna, because if that person shows up 10 minutes late and you hadn't booked the class, technically you have no right to be in there.
A majority of the members are women. This isn't a bad thing. But each sauna purports to accommodate 3 people. And in this day, if a room has one woman in it, I don't feel comfortable joining the same class as her out of concern that I'll make her feel uncomfortable being in a closed quartered room with a stranger. So a room that is supposed to accommodate 3 people, you'll often find ends up being used by just 1 person. It's one of those things where the creators of this company spit-ball ideas that sounded great in theory, but aren't so great in reality.
- Read the fine print. There's what they tell you when you join, and then there's what the contract actually says. Cancelation of membership isn't instant, as we were told. I read other reviews complaining about this. When you finally get tired of not being able to get the classes you want and decide to cancel, it's a 60-day Cancelation period. So basically they make you pay for another two months before you're free from your contract. When we joined, we were told that it's a minimum of a 90 day commitment and then month-to-month thereafter. They make no mention that you have to pay for an additional two months.
When we first joined this gym, we loved it. We told others how much we enjoyed it and some of them joined at other facilities. We have now cancelled our membership. I would consider returning if they held members accountable who book classes and don't show. I could almost guarantee you'd see more classes available if there were consequences for no-shows.
They also may want to consider single-person saunas. Having a three-person sauna constantly taken up by one person and using the same amount of electricity as if there were three people, can't be good for the bottom line. Do single person saunas and let the member choose which class they want versus having classes that are only available at certain hours. I'd be back here in a heartbeat
Again, I don't hate this place at all. I want to like it as much as I did when I first joined, but I'm basically throwing away money, paying for a membership I can hardly use. read more