I'm trying to find a new home gym so I went in to get a tour and took advantage of the first free session special they have online. They have multiple options including sauna Pilates, yoga, cycling, rowing, iso, core, buns sessions. I ended up doing the Pilates one. Each sauna room can fit three people but it really comfortably fits two so that each person can I have safe. From my understanding when you book online you can tell how many people are already booked for that session. Overall love the idea as someone who struggles to sweat in the gym, this really does feel like a good sweat. It's also open 24/7, so for people with odd schedules, it works. I could not find a place to put the volume up but that was probably my own fault, I should have just asked. There is a small area with workout equipment, I'd say that I can imagine this area could get packed. It doesn't feel like enough space. read more

HOTWORX - Raleigh - Yoga Near Me - Raleigh, North Carolina

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I called last month to cancel my membership knowing I would be charged a same day cancellation fee of $99. when I got on the phone I was told if I waited one more month I would be at my 6 month of membership and it would be free to cancel at that time so naturally I waited one more month and paid my normal $79 membership fee and then sent in an email to cancel. The manger then told me that I shouldn't have been told that and my only option was to pay $99 to cancel. After I explained what their employee told me, the manager responded by telling me that this is why it is important to review the membership agreement. If an employee is the one that recommended I wait then why would I question that? Do better and train your employees properly. read more

Only writing a review because I was nervous going in due to the low rating and recent reviews posted. Two of my friends and I went here to try it out for the first time and I was pleasantly greeted by a staff member. She was super nice and explained to us everything that the place has to offer. She set us up in our sauna room and answered any follow up questions we had after. I cannot remember her name, so maybe she was new because she was nothing like the previous reviews of bad customer service. I will definitely be returning. read more

I scheduled the hot bands after work one evening. Getting here was hectic. The road was blocked by construction. There wasn't any forewarning of the construction. I was super early, but the construction made me right on time, which then made it feel like I was rushing. I guess I'm asking for too much! (smile). I finally found street parking. The staff was super nice, accommodating, and understanding. The workout was in a private 130-degree sauna. It is said to help raise the core body temps that speed up metabolism. I believe in it! It did just that. I'm not a hot yoga fan but this was good and I found myself modifying a lot of band poses to fit my capabilities. I still felt the burn. The hot band was a great workout. I did adjust the heat a bit. 130 wasn't tolerable for the entire 30 minutes. I did 115-120. I am sure I could work up to increasing. I burned more calories in the 30 minutes here than I would have for a typical 1-hour of cardio workout anyplace else. Time is so precious, so these 30 minutes are a game changer! As someone who suffers from insomnia, this class helped me sleep better when I was ready to shut-eye. I didn't know I had fallen asleep it was so easy to fall. read more

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HOTWORX overall is a great membership to have if you like hot workouts or sauna access. However, this location is wildly off base from most. It started with the only sauna that did rowing to be totally out of order. The app does not show that the THUNDER class is not available at this location, which would have been great to know if you are attempting to schedule your workouts. I decided to go into a cycling class instead. Both bikes (there are supposed to be 3) in that sauna were rickety, and unstable. Additionally, the sauna I did go I to never heated to 125 degrees, the recommended temp, despite me setting it at that 10 mins before the class started. Lastly the bathroom was disgusting. Piss in the toilet unflushed. Mold all o er the shower curtain. All while this location had staff in the building. Just beyond subpar for a HOTWORX location. I will not be using this location going forward. read more

I tried to get a membership here at the beginning of the year when they had new years deals. It was a complete scam - they were advertising it as $20.25 but made you pay $100 down, pay for another mat and all these extra things. I ultimately said no and moved on after basically begging the people to give me more information before I would give them my credit card info. Since this initial interaction they call my phone once every couple weeks. I have hung up on them and said no every time. Now they're calling me at work. This place has been known to scam people on the money side of things but also they're just begging for it as well. read more

The facility is great and the staff are always very kind. Good luck escaping your membership, though.

My review has now been deleted on 3 occasions. I have been battling the charges from this facility for months at this point. Like so many others, they have essentially stolen from me. I never meant to sign up to this location and started getting charged out of nowhere. When I called after the second charge, I was assured that this was a mistake and it would be mitigated. The owner was oh so nice and said he'll text me everything. When I got nothing, I hoped for the best. Until I was charged again the next month. Then I called again, got fed the same lies, called multiple times and the manager was "never available". How convenient. However he's available to counter my disputes with the CC company no problem. I continued to get charged, even after changing my CC number, and had to close and reopen my accounts to avoid them stealing more money from me. Save yourself the trouble and go to the one in Chapel Hill or literally anywhere else. Even other HotWorx locations are all expressing distrust of this place and have warned me not to go here again. Disgraceful truly. read more

I have fallen in love with Hotworx! Working out can be very difficult for me because I have a hard time staying motivated. These short and intense classes are perfect for someone like me! It fits into my busy schedule amazingly. I also love how much I sweat here. I have such a hard time getting sweaty at a regular gym, and it always felt like it never really did the job. The classes are awesome. So far I have tried the cycling and the row. The cycling is my favorite. The row is very intense so beware! You will be sweating. I haven't tried the other classes (yoga, core, etc.) because you need to buy a specific yoga mat to do those and I have not yet. I plan on doing so soon! Overall, this is a great gym for a beginner like me! I love it. read more

HOTWORX - Raleigh - Yoga Near Me - Raleigh, North Carolina

Absolutely absurd experience trying to cancel my membership. Looked up how to cancel and I followed the protocol by sending a certified letter. Was sent a text message from the manager (I think, the individual that texted me never gave me their name even though I asked) stating that they have 60-day policy so I would have to pay $168 or $99 same day cancellation. This is not something that I was told by the individual that signed me up and instead of accepting that their employee made a mistake (which happens because we are all human) I was argued with for 3 days via text. After saying okay I'll do the $99 cancellation when my card was charged without my consent while we attempted to figure out this issue I was told that I would then actually have to pay an additional $100 added onto the $84 that I was already charged this month after sending a letter of cancellation in April. I asked to be sent a copy of my agreement for 3 days which I was told I would receive and never did. I'm sure this was not sent because the individual did not want to admit that maybe their employee did make a mistake. This was a terrible experience and I would not recommend anyone get themselves roped into this ridiculous contract. I was also told by the manager that this is standard protocol for all gyms in the area and no one has ever had an issue with this, which I find very hard to believe. Would love to do business with a company that is willing to accept their own mistakes instead of tricking people into spending extra money. read more

I live in TX but stopped by this location while I was in town. The staff was fantastic and went out of their way to show me around and make sure I had everything I needed to get my workout done. They also have shampoo and towels in the shower restroom which I thought was very generous and helpful even though I didn't use them myself. Parking is a little annoying bc it's all street parking but both days I went I was able to find something fairly close by. read more

Might as well just give them access to your bank account because they'll take it anyway. The monthly fee is already astronomically high compared to every other gym in the country and it isn't even worth it. You get the same workouts no matter what session you choose. They take your money regardless of what you want. You want to keep your membership? $59 a month. You want to cancel your membership immediately? $99 plus your monthly fee. I canceled my card and ordered a new one to avoid wasting my money and they STILL charged me. You literally have to pay them money to stop paying them money. Even if you take away the thievery the place is still revolting. The manager is rude, entitled and if it were any other business his behavior would be considered sexual harassment. He openly comments on girls' bodies inappropriately and makes racist/antisemitic remarks but plays it off as "friendly banter." If you do decide to waste your money on them, avoid going on Wednesday evenings- that's when they throw parties called "wind down Wednesday" and serve everyone alcohol. It doesn't matter if you're underage or just want to work out; they WILL shove a drink in your hand. Don't be fooled by the 4 star rating, ITS NOTHING MORE THAN A SCAM AND NOT WORTH YOUR MONEY!!! read more

Companies love to throw "per the agreement you signed" in your face. Which I understand to an extent because yes over a year ago I did sign a document. I emailed back in July regarding cancelling my membership.. all they had to do was reply to me informing me that I had to do it in person or through certified mail. Now here it is September and I have to pay for a service that I'm not going to use for another 2 months. Additionally, 60 days notice screams broke. The gym is pretty cool but the location doesn't work for me. Also be ready for entitled guests who think they can use saunas without the proper reservation. read more

I am extremely disappointed. I cancelled my membership in AUGUST! I was charged full amount in September, so I kindly called them asking to cancel the membership and give me that money back. They have continued to charge me every month including up until NOW IN JANUARY! I have called multiple times since then and told them they need to cancel my membership and give me my money back. They have said of course and expressed they are sorry... yet... I am still getting charged. I am livid and have even tried to cancel my card on file and it somehow hasn't worked? They know owe me $215.00. read more

I have tried on multiple occasions to cancel my membership here. Each time they will tell you it will be cancelled, and I'm still getting charged. Do not give these people your credit card information. read more

Happy Whole You loves Hotworx as it's aligned with our philosophy. We love the infrared saunas as they release 20% more toxins than a regular sauna. read more

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Don't go to this place. They will take your money. I called and spoke with the gym manager to cancel my membership, and he told me he would cancel it. However, I continued to get charged for MULTIPLE months after. When I called about the situation, the manager kept telling me he'd refund my money or that someone would have the manager call me, but he never did. I kept calling and explaining the situation, even though I talked to the same manager every time. It has been months, and it was super unprofessional and dismissive. I still haven't received my money back, even though the last time we spoke, he said I'd get it within the next 3 business days. It has now been months. This place is a scam. read more

I love Hotworx DTR. It's so convenient to be able to come basically whenever I want to. I used to do group training but found myself not going as much as I wanted to because of restricting class times. You get such a great workout and sweat in a short amount of time. The staff and manager are amazing people, the members are all super friendly as well. They've built a great community and am grateful for it! read more

Highly recommend this place for hot exercise! The staff here is amazing and the initial workout was great! It will take some getting used to but the benefits of this type of workout is phenomenal! read more

HOTWORX - Raleigh - Yoga Near Me - Raleigh, North Carolina

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Don't recommend!!! They will take your money long after you can cancelled. I cancelled in July and it is now November and I am still getting charged. The manager lies and say he gave me a refund and nothing will ever come back onto my card. The manager constantly talks down to you and cuts you off. He will say one thing one day and the next he will say something else and deny that he told you any different. This place is not worth the stress. read more

I love the sauna but don't love the classes. I play a class from YouTube on my phone instead. Also the saunas aren't very tall so you can't reach up. Great prices though and very friendly staff. When we first started there were a bunch of open classes, now not so much because so many people have joined and it's harder to get into a class you want! read more

Hotworx has been a blessing for me and my 22 year old couch potato. I should say couch potato NO MORE. I have rediscovered my love for running. Training for Tar Hill 10mile. Going to Hotworx keeps me relaxed and little very little muscle pain from running. You got to come visit us at the Raleigh location. The environment is so welcoming. Soooo glad this popped up on Facebook. read more

Please Read! Although hot works is an ok place to workout the headache to cancel a membership is ridiculous! They require you to cancel two months in advance and when you do cancel they continued to charge me and my friends several months afterwards. Each phone call and visit they say we will cancel and not one time did they do so. Finally had to call my bank to stop their withdrawals. Hotworks has still not returned 4 months of charges to my card. read more

This is my new favorite place. A new obsession! I came here with my friend for a tour and free session and I loved it so much I came back a few days later and signed up to be a member. I was bored of the same gym routine and I've been looking for something different. This is definitely that. The workouts are quick and effective with multiple options to choose from. The staff is great and very knowledgeable. Lisa, the general manager was kind enough to show us around and explain everything and also helped me get started as a member. Forget your old gym routine, come try this place. read more

I joined Hotworx in hopes of a good experience but unfortunately it was everything but that when it comes to customer care. Hotworx charged my account twice by mistake I politely called and informed them of their mistake, the manager reassured me I would be refunded and apologize. A week later I called because I did not see the refund applied to my account, again was reassured they were working on it, after another time of calling and addressing my concerns for the third time they told me that the refund would be applied to the same form of payment that was charged and i should see that at the end of the week. a week and a half went by I called for a FOURTH time asked to speak to the manager and addressed my concerns about not getting the refund. THE MANAGER told me my refund was shown on my account and if I didn't see what they were showing on their end then I needed to contact my bank when I told him I was a disappointed how they we're handling this he immediately came back with "Jesus Christ you sound like a millennial with your shitty attitude" when I asked who I was speaking to he replied with "I am not obligated to tell you my name because you're no longer a member here, your membership is cancelled" and then HUNG UP ON ME! I am beyond shocked that the owner would hire an employee, let alone a manager that would speak to their members or anyone in such a disrespectful manor, I will not be back and the 3 current members I told about my experience are canceling their membership before the end of the week. completely shocked and disappointed with the lack of management and customer service and I will be making sure everyone knows my experience! read more

So I first joined Hotworx when the business opened last year! Great place and friendly environment. Not much of a differentiation so if you're looking for a lot of cardio you won't find it. But you will sweat a lot. I tried to cancel my membership back in October due to location, but like all new businesses, this one seemed to drop the ball as the lady said it had to be 60 business days and she'd put me on the list to be removed for the end of November. Spoiler; that didn't happen. I moved on with life, Only to find a few months later, I'm still getting charged and I've just been overlooking the charges somehow. The new staff member I called now says I have to come in to cancel my membership and it's always been that way. The communication is fuzzy and they are still working out major kinks obviously. I'd wait until they've been fully established to join. read more