The Hotter Shoe Company main office of operation has very rude customer service. On 2/25/2016, the employee tried to tell me how I am supposed to speak as if I was her child. She got personal and judgemental talking down to me. When I set her straight, she hung up on me. I called her boss and filed a complaint. He ignored my complaint at first changing the subject as if I was insignificant . When confronted again about his problem employee, he stuck up for her and lied for her falsely accusing me of things I never did. He told me, the customer, that his woman employee there "never lies". That is what he said, " She never lies". Thus calling me the customer a liar! He then changed his story from what she told him to he was listening in on the conversation. If he was, then he also lied because then he would know what was and was not said. Both of them together thicker than thieves lying. I will NEVER spend my hard earned money on another pair of Hotter Shoes again in my life!!! They have lost a valuable customer!!! The customer is always wrong at Hotter company. Zero star rating from me. I only put one star because Yelp would not post without a star. But I give Hotter zero stars!! read more