I feel compelled to write this review because the service I have received at Mascaro has been outstanding.
Two years ago, I purchased two pairs of boots from this store. They are exceptionally well made and comfortable enough to be functional. I live in these beautiful boots.
Unfortunately, due to an altercation with a drain pipe, the heel of my boot came off. I went back to the store and the staff sent my boot back for repair. Two weeks later, I received a phone call and picked up my boots. Good as new.
YEARS on, my heel came off again. There's no denying it, I am definitely the culprit - not the boot. I went to multiple cobblers to get my boot fixed and they all turned me down because apparently the lack of a zip was too complicated for them. So, with very little faith, I returned to Mascaro. As a jaded Londoner, I honestly expected them to laugh at me. But these boots were very dear to me.
Despite the fact that years had passed, and I clearly have the tread of an elephant - they agreed to take my boot back and send it to bloody Italy where they have repaired it for me once again.
The other reviewer claims that this place isn't a designer boutique. This store is PURE LUXURY - which other shoe brand offers free repairs, years after purchase. If only Mascaro would branch out, I'd buy everything I own from their wonderful, wonderful store. THANK YOU FOR MY BOOTS. read more