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Lillooet, BC

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Hotel Victoria

1.3 (3 reviews)

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Beacon Pub & Eatery

Beacon Pub & Eatery

3.4(208 reviews)
96.8 km
•$$

The fries are soo good, like insanely crispy. The service was nice kind of slow but expected due to…read morebieng busy. Free refills on soda. And really good service if you ever want to eat make sure to give this place a try.

A remarkably poor way to handle a very simple customer request…read more I visited the Beacon Pub & Eatery in Whistler today and ordered the Wednesday Burger & Beer Combo for $20. As I don't drink alcohol, I asked whether I could have the non-alcoholic Pale Ale instead of the draft Pale Ale included in the special. I was told this was not possible because the alcoholic beer comes from the tap while the non-alcoholic beer comes in a different container. Fair enough -- so I asked what the additional charge would be to substitute the non-alcoholic Pale Ale. I was told $8. This made very little sense to me. According to their own menu, the Happy Hour Pale Ale is $7.50, while the non-alcoholic Pale Ale is $8. I would have happily paid the 50-cent difference. Instead of finding this very simple and customer-friendly solution, the staff initially refused. Only after I raised the issue a second time -- and, remarkably, after I had already finished my meal -- did a manager finally come to my table and offer me a non-alcoholic Pale Ale at no charge. By then, of course, the gesture was pointless. I had wanted a beer with my burger, not after I had finished eating. What disappointed me most was not the 50 cents, nor even the beer. It was the complete lack of flexibility and common sense in dealing with an extremely simple request. I wasn't asking for a discount or a free drink. I was perfectly willing to pay any reasonable difference. A good restaurant would have solved this in about ten seconds: "Of course. The non-alcoholic beer is 50 cents more -- is that okay?" Problem solved. Happy customer. Instead, something utterly trivial became an unnecessary argument, followed by an attempted solution that came far too late. Hospitality is not only about serving food. It is also about knowing how to handle simple customer requests with a little common sense and grace. Very disappointing experience.

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Beacon Pub & Eatery - Inside

Inside

Beacon Pub & Eatery - Poutine

Poutine

Beacon Pub & Eatery - Spritz Me

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Spritz Me

Hotel Victoria - hotels - Updated October 2026

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