This place is a total SCAM. Please avoid at all costs. It claims to be a "4" star hotel. After you review, you will see this is all but the fact.
I booked a "Twin/Double Room" with either 2 twin beds or 1 double bed. As I do on all my travels throughout the world, I requested a Double bed. I have had this request filled every time in the past. I also had booked a SeaView room with Terrace. They told me the first day I would get a Twin Room with a Street View on the first night then have to switch to the SeaView the last 3 nights. The only compensation offered was 2 free wifi codes (which btw, NOTHING is free in this hotel. Not even the gym! A FEE!! Never seen this ever in all my years of travels. Also the beach towels, you must pay a 10Euro deposit for each beach towel. A BUCKET of Ice=3Euro! Insane) And you will not get any extra towels at all here in your room.
We did switch rooms on day two. After about an hour of arguing and walking the desk attendant through the pricing, we were able to get about 10% off the room for the first night. We then got speaking to the attendant, and we come to find out a very interesting point. There are 123 rooms in the hotel. Of those, only THREE (3) rooms are actually a double bed. The entire rest of the rooms are 2 twins. So, this hotel knowingly books everyone thinking they may get a Double bed, but the fact is, 98% of this hotel is in fact 2-Twins!!! We were told we did not get a Sea View because someone had stayed longer. WE then heard this same thing told to at least 3-4 other guests checking in. So they knowingly overbook the more expensive sea view rooms. I think we were the only people demanding compensation, the rest were just out of luck.
I guess the biggest concern is that again, I travel all over almost weekly, and I only book 4 or 5 star properties.I feel the level of service at this hotel is sorely lacking.
I have actually left 5 star properties before because of lack of good service!
I do not book at property such as this that has ALL of the amenities listed that it does, then be treated the way they have done here.
I also booked this place because of the "private" pool that it has.
The pool is not at all protected or monitored, and when we asked them if they do monitor it, they again laughed about it and said that it was.
We had been there since 11am, and not one person had asked anyone about a room key or something. There are only 30 chairs there in total for 123 rooms, and thankfully we had one. They even wanted us to do there job of pointing out the people who had walked in just off the promenade. My point is, I'm paying for a service, and I could of easily just booked a cheaper room next door and walked right into this pool with no problem at all as many other people were doing!! Then get laughed at by the staff for bringing this up! I don't really appreciate sharing this pool with the people from the hostel next door, and most others paying upwards of 250Euros a night would not either when they could not get a chair at this "private pool"
This hotel is a total scam, and good luck getting anything back.
I would totally avoid this property. It is NOT a 4 star by any stretch of the imagination, despite the upgrade in rating this year. read more