Asked for early check in several weeks in advance, which they responded to and said they would do everything possible to honor. Traveled all night to get to hotel. Upon check in, had no record of request for early check in. Asked to sign documents reflecting a different guest's name. Worked thru that issue, then at 10am was promised room at 1:30pm. Tired, but went out to occupy ourselves for four hours. Returned at 2:00, and rude Manager said no room until 3:00. Pressed issue, and a room miraculously became available 10 minutes later. Manager took stubs for 5 checked bags and said they would be delivered immediately. Waited 1.5 hours, time which was needed to rest and get ready for 5pm appointment, and no bags arrived. Went down to front desk and manager was rude and clueless about our bags. I let him know about the many issues in our room, and at that point snuck off and wouldn't discuss any further. I then had to search their storeroom myself, and then carry 5 bags alone up to 3rd floor. I could have taken anyone's bags and they would not have cared. Same manager later called to say "someone messed up" and offered to send a bottle of sparkling wine. I told him we can't drink and were in a hurry to get ready for appointment, and asked if he could just credit our bill that amount for the wine. He agreed and we finished getting ready. On our way out, we stopped and questioned if the credit was done, and he said he would not do it. He wanted us to leave the lobby and "go to another room" and be late to our appointment while he "explained why they were sorry". Had no time for that to make our appointment. Tried to talk to manager later that night and again in the morning, and he just kept ducking us. The room given us had too many issues...
- Balcony door stuck, have to throw body into it to open or close.
- Refrigerator door loose on hinges, thought it would fall off.
- Bathroom sink doesn't drain, water stands for 10-15 minutes.
- URINE stains on toilet seat and floor. Had to clean seat ourselves. Didn't appear like it had been cleaned in a long time. This was not filth from just one previous guest.
- Vanity top not clean. Several stains that were easily removable proves it is not cleaned at all. Lipstick marks over top that would come off easily if they bothered trying.
- Rolled up bath towel was wet, as if they just rolled it up after last guest used it.
- Toilet seat cracked at the hinge, thought it would fall off.
- Shower door hits shower head so that it doesn't open fully, so you must squeeze in. Could shatter if opened quickly.
- Shower door hits other glass when closing, also a shatter hazard. When we first came in, hotel had left a folded towel in place to keep door from fully closing due to this risk. Same issue with glass door to WC.
- Pubic hairs in bathtub, easy noticeable if they had considered cleaning it.
- Old large animal feces on balcony (like dog or bobcat size). Dried up and whitened like it had sat there for a couple of weeks.
- At least two stray dogs were roaming the property.
The Good: comfy bed, sheets *seemed* clean, big room, great water pressure, great views. Not enough to compensate for the nastiness and rudeness.
This is a poorly managed and poorly maintained hotel. Staff is inept. Room was over $260 per night. I wouldn't stay here if it was free. Disgusting. read more