Walked in for a drink, the night receptionist freaked out, asked for a local grappa was not able to…read moresuggest one, he served one he thought was local and asked to put it on the room after finding out I was a walk-in pointed out the bar is only for hotel guests despite being visible.on the street and open and with no clear sign he then as the drink was already served made up a price on the spot of 4 euros I tended 10 euros and no change was available he was freaking out all the time like if he was dealing with one hundred customers when the place was deserted. In one word appalling service never even to consider stepping inside this hotel again

(Review of dinner service at the * restaurant at this hotel, La Table de l'Ours)…read more The chef's tasting menu here at La Table de l'Ours is a Michelin-endorsed spectacle. Each course is better than the next and we all felt that the arctic char was a special achievement: a large portion that still "belonged" in a fine dining lineup. Everything from the seats to the plates was commendable. Only complaint was that dinner was painfully long. Nearly 4 hours passed between walking in and walking out of the restaurant. Really had us wishing they offered 5:30 PM reservations in Europe.

English On the way to France we stopped in to this rustic,…read morefamily owned and operated hotel in Acosta, Italy. Very happy we did. What an amazing place, even though it was late in the evening they were quick to furnish us with two super clean, super neat rooms. In the morning the owners make breakfast for the guests of the hotel. And they make certain you are full. Most of the food was fresh made but ALL was delicious. As we were leaving, they actually helped us with our luggage and came out to say good bye. On the way back into Italy we wanted to see if they could accommodate us again. Even though it was late in the evening, the owners made us feel right at home and quickly made a room available. Delightful people the owners are, I met them once and felt as if they were family. Hope you have a similar experience, they were AWESOME people. Italiano Sulla strada per la Francia ci siamo fermati a questo rustico, di proprietà e gestito familiare situato in Acosta, Italia. Molto felice di averlo. Che posto incredibile, anche se era tardi la sera erano veloci a fornire noi con due camere super pulito, super-pulito. Al mattino i proprietari fanno colazione per gli ospiti dell'hotel. E fanno certo siete pieni. La maggior parte del cibo era fresca fatta ma tutto era delizioso. Al momento della partenza, in realtà ci hanno aiutato con i bagagli ed è venuto fuori a dire addio. Sulla via del ritorno in Italia, abbiamo voluto vedere se potevano ospitare di nuovo. Anche se era tardi la sera, i proprietari hanno fatto sentire come a casa e rapidamente fatto una camera disponibile. persone deliziose i proprietari sono, li ho incontrati una volta e mi sono sentito come se fossero di famiglia. Spero che tu abbia una simile esperienza, erano persone fantastiche.

I wish you could give it 6 stars. This is the nicest hotel I have ever stayed in. Top of line all…read morethe way around. And the views... Oh my gosh... The views! The check in and check out procedure is so personal. They sit you down and treat you as one on one. Unlike anything I have ever experienced. Upon checkout, they give you a small parting gift too. The dinner was fantastic albeit small portions but 8 courses! The cheese bar is out of this world with 20-30 different cheeses. You can also get cheese to go if you want. As much as you want. They have a neat little cigar bar with Cubans of course. The breakfast buffet in the morning was fantastic with plenty to eat. Oddly, we never got to the spa or pools but we did check them out. Next time... If there is a next time.

Just came back from a stay at Lenkerhof. For sure it was a highlight. A great way to end a long…read morevacation to relax and unwind before heading back home. The town of Lenk is very small but oh so beautiful! Very fortunate the weather was clear and warm compared to the rest of my rainy and grey trip. It is a journey to get to the resort. I was coming from Salzburg which was about an 8hr journey. If you're coming from Zurich it's about 2.5 hrs and if you're coming from Bern it's about 1.5hrs, all by train. Long story short, since I was coming from Salzburg the journey took longer than expected and we didn't check in till about 21.30. We were so tired and hungry when checking in they could sense how exhausted we looked and they called the restaurant to see if they would stay open for us and they said yes! We immediately went to eat and the servers never rushed us and they treated us so well. I was very grateful they stayed open late for us. Tips/Comments: The website, at least for me, was very difficult to get information on what was included in my booking. Friends were the ones who told me about this place and I just mimicked the same packaged they got. So when we arrived I felt like such a cheapo asking if this and that was included b/c i just didn't know. So with the gourmet package dinner AND breakfast is included. Couldn't find a place on site to eat lunch except for in the Sauna they have this vegan broth that provided some substance. Also the contents in your mini fridge are included as well (thank god!). It was the first and only part of our trip where we had free water. Speaking of which, note that most of Europe's drinking water comes from Switzerland so drinking the water from tap is completely ok, even at the airport. When you're at the fancy dinner you can ask for free tap water as well. You also get a city card that lasts the duration of your stay. Highly recommend taking the lifts up to the top (about a 20minute ride) and the views are worth it. If you ever wonder why the town seems empty or quite it's because everyone is on that mountain hiking down. And let's not forget the sulphur pools and sauna. The pool is wonderful and just note that the Sauna's are nude. I get nude is totally an ok thing for Europeans but I'm sorry, my American-ness just couldn't strip down. They do provide a thin towel that I wore to cover up while i was in the sauna, just don't expect anyone else to do the same. Also, don't talk in the saunas. You will get scolded. Last but not least, if you decide to go into town and eat food off site its is VERY expensive. My lunch of a soup, salad, and coke was 38 swiss franks. 0_0

I had to downgrade my review of this charming hotel because my friend bought me a gift certificate…read moreto stay here and the hotel said I could not use info for the weekend I was staying there. They said I have to come back again and inc can promise that is not going to ever happen. I will never go back

We stayed here for two nights (only). And we enjoyed so much: It's calm, but you can do so much at…read morethe surrounding. The owners helped us making plans to visit local restaurants and see several wonderful places. In the evening we enjoyed a very delicious dinner at the hotel, made of local and seasonal products. From the restaurant you can enjoy a wonderful view to The Valley - breathtaking in the evening sun!!

My wife is from Nax and we anxiously awaited the opening of the Maya Guesthouse. When it first…read moreopened, the owners generously showed my wife and mother-in-law the guest rooms. We've gone to the restaurant a couple of times this winter. The Maya Guesthouse is brand new and absolutely lovely. Its a green establishment, with power generated from the heat from a pizza oven in the restaurant as well as from solar panels. The restaurant is intimate and with an elegant, chalet feel. The owners are friendly and easily engage in conversation with patrons. Nax is a little over 2 hours, by car, from Geneva. It sits in mountains to the south of Sion, the capital of the Valais Canton. Its an absolutely beautiful part of the world and incredibly relaxing. Both Nax and the Maya Guesthouse are well worth the trip.

The palace is no longer what it used to be... rude and unprofessional staff, bad management, poor…read morewelcome and the list goes on... It only lives in the memories of its past.

Gstaad Palace was responsible for the best vacation we have ever had. Everything is…read morefantastic...location, service, rooms, spa. And the restaurants are by far the best food, wine and service we have ever experienced.