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    Hotel Marbella

    2.5 (6 reviews)

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    Barceló Karmina

    Barceló Karmina

    (31 reviews)

    $$$

    Booking: From the very beginning we were off to a rough start. I booked by phone so that I could…read moreask questions about accessibility as I was traveling with my elderly grandparents. The agent on the phone was very impatient and rude . She spelled my name wrong despite me spell it out out for her multiple times. She also refused to stay on the line when I informed her I wasn't receiving the confirmation. She stated "I can't stay on the line because there's other people I need to help". I ended up calling back after not receiving the confirmation and another agent corrected the spelling on the email address and I finally received the confirmation however she never changed my name on the booking so I had a hard time during check in. Stay: They assigned me to a nice clean room and my grandparents to a smelly old room with a broken back door, smudged bathroom mirrors, and no working remote control. I called and they came to bring batteries and fix the back door but left the mirrors dirty. The room had bugs like cockroaches and even a tiny little crab. We stayed here for 5 nights. My room had a bracelet to enter while my grandparents room was a key card. On our third day there they decided to change the lock on my grandparents room and make it into a bracelet entry without telling us. We came back from lunch and were not able to enter the room. I called the front desk and they said we had to walk to them to get the bracelets. I found this extremely disrespectful and inconsiderate. Zero customer service skills. Why not wait and do it in between guest ? Why in the middle of our stay? Why not let us know ahead of time? Why not bring the bracelets to us? My grandparents are wheelchair bound and they didn't care or take that into consideration. Who locks their guest out of the room in the middle of their stay ? At checkout the front desk wanted to charge us $40 for each missing pool towel card . The cards were in the room but they insisted we go get them. Very annoying after everything else we had to deal with. No valet service, no streamlined reservation system for restaurants. The food from the buffet upset our stomachs by the third day. The front desk staff and booking staff need more training. They also need better food . The buffet, pool and bar staff were all friendly and helpful . The location and views are beautiful but I will not return after spending so much money just to be consistently inconvenienced.

    Barceló Karmina is a beautiful all-inclusive resort with stunning ocean views, lush gardens, and…read moreplenty of pools to relax by. The food is consistently good, and the nightly entertainment adds great energy to the evenings. Definitely try the specialty restaurant's! The staff are friendly and attentive, always making you feel welcome. The premium rooms are definitely worth the upgrade, very spacious, comfortable, and full of nice extras. Overall, it's a great choice for families and couples looking for a beach getaway in Manzanillo, though a few areas could use a refresh to match its full potential. Barceló Karmina es un hermoso resort todo incluido con vistas espectaculares al mar, jardines tropicales y varias albercas ideales para descansar. La comida es buena y consistente, y el entretenimiento nocturno le da una energía muy agradable al ambiente. El personal es amable y siempre atento. Las habitaciones premium definitivamente valen la pena, son amplias, cómodas y con detalles adicionales que mejoran la experiencia. En general, es una excelente opción para familias y parejas que buscan una escapada en la playa de Manzanillo, aunque algunas áreas podrían modernizarse un poco para alcanzar su máximo potencial.

    Hotel Marbella - hotels - Updated May 2026

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