Booking: From the very beginning we were off to a rough start. I booked by phone so that I could…read moreask questions about accessibility as I was traveling with my elderly grandparents. The agent on the phone was very impatient and rude . She spelled my name wrong despite me spell it out out for her multiple times. She also refused to stay on the line when I informed her I wasn't receiving the confirmation. She stated "I can't stay on the line because there's other people I need to help". I ended up calling back after not receiving the confirmation and another agent corrected the spelling on the email address and I finally received the confirmation however she never changed my name on the booking so I had a hard time during check in. Stay: They assigned me to a nice clean room and my grandparents to a smelly old room with a broken back door, smudged bathroom mirrors, and no working remote control. I called and they came to bring batteries and fix the back door but left the mirrors dirty. The room had bugs like cockroaches and even a tiny little crab. We stayed here for 5 nights. My room had a bracelet to enter while my grandparents room was a key card. On our third day there they decided to change the lock on my grandparents room and make it into a bracelet entry without telling us. We came back from lunch and were not able to enter the room. I called the front desk and they said we had to walk to them to get the bracelets. I found this extremely disrespectful and inconsiderate. Zero customer service skills. Why not wait and do it in between guest ? Why in the middle of our stay? Why not let us know ahead of time? Why not bring the bracelets to us? My grandparents are wheelchair bound and they didn't care or take that into consideration. Who locks their guest out of the room in the middle of their stay ? At checkout the front desk wanted to charge us $40 for each missing pool towel card . The cards were in the room but they insisted we go get them. Very annoying after everything else we had to deal with. No valet service, no streamlined reservation system for restaurants. The food from the buffet upset our stomachs by the third day. The front desk staff and booking staff need more training. They also need better food . The buffet, pool and bar staff were all friendly and helpful . The location and views are beautiful but I will not return after spending so much money just to be consistently inconvenienced.

Barceló Karmina is a beautiful all-inclusive resort with stunning ocean views, lush gardens, and…read moreplenty of pools to relax by. The food is consistently good, and the nightly entertainment adds great energy to the evenings. Definitely try the specialty restaurant's! The staff are friendly and attentive, always making you feel welcome. The premium rooms are definitely worth the upgrade, very spacious, comfortable, and full of nice extras. Overall, it's a great choice for families and couples looking for a beach getaway in Manzanillo, though a few areas could use a refresh to match its full potential. Barceló Karmina es un hermoso resort todo incluido con vistas espectaculares al mar, jardines tropicales y varias albercas ideales para descansar. La comida es buena y consistente, y el entretenimiento nocturno le da una energía muy agradable al ambiente. El personal es amable y siempre atento. Las habitaciones premium definitivamente valen la pena, son amplias, cómodas y con detalles adicionales que mejoran la experiencia. En general, es una excelente opción para familias y parejas que buscan una escapada en la playa de Manzanillo, aunque algunas áreas podrían modernizarse un poco para alcanzar su máximo potencial.

Todo me parecio fenomenal, remodelaron las haitaciones, se ven mucho mejor! Aunque mi cama muy…read moreincomoda .. la vista superaba cualquier imperfecto. La comida es algo mediocre pero ya estando en el ambiente te la comes y diafrutas. El staff super amable y servicial. Yo visito cada otro año y siempre estoy contenta.

Las Hadas, a great resort with character!…read more I love this hotel. I have stayed here numerous times. I give it it the 5 stars for the following: -customer service -architecture -relaxing environment -Food There are a couple things I have to mention as when you book this resort you must be aware of where you are staying. This is Las Hadas, an aged resort with character (Santorini in Mexico) Do not expect to see modern flawless rooms where there is not one defect, the rooms have aged, however, that does not take away from the cleanliness of the room and the quality of all other services. You can expect a relaxing environment, this is not a place you want to stay if you are trying to have a fun and rowdy stay. The resort has a buffet restaurant, two reservation restaurants and one seafood restaurant. I highly recommend to make reservation for the more prestigious restaurants. They do have a spa area where the staff is awesome. All in all, this is a very nice resort. The service and architecture keeps me coming back.

The rooms are big and spacious, the spa therapist is very good. Maintenance is very bad. No air…read moreconditioning anywhere but your room . Manzanillo is super hot and humid, I went this November and watching the show I was drenched with sweat, so uncomfortable, no fans or air conditioning at all in the whole hotel! you will only have air conditioning in your room and the gym, the restaurant is open and flies are all over your food. The beach is near people that come and eat and leave all their garbage! I am a beach lover and hate that the people in Colima leave all the garbage at the beach, the sand has oil.

For the amount of money we paid we were pretty underwhelmed. the food wasnt that good everything…read morewas watered down and bland. the elevators here are the worst part of the trip. they stop at every floor even though no one calls it. it was fun but definitely not worth the money.

Really outdated . No blow dryer or iron. Power went out. Ants all over counter. Uncomfortable beds…read more Dirty.

I give it 5 star because it was a decent hotel we got a suit it was super spacious not as pricey it…read morewas clean we had a nice view to the ocean the only issue I had was the shower only had hot water or maybe I didn't o how to work it but I do recommend this hotel

No safe, fridge or microwave in the room! We only stayed for two nights so it wasn't an issue and…read moreoverall it's a pretty old building. The view of the water was great though!