Had a bed bug crawl up towards my pillow during my first year anniversary, while watching a movie!…read more I took a video of the bug and flushed it into the toilet. I let management know and they moved us to the next room over on the same floor. In the next room, I already got bitten when I woke up the next morning. There could have been other bed bugs at large. In hindsight, I should have left and gone to an Air Bnb or a Mariott. I asked for two nights off the bill but was denied. I asked for a credit for a future stay. Request was also denied. Management said they found one dead insect and said both rooms were treated and guests have been ok. How do we know if the dead insect was a bed bug or another insect? No picture of the dead insect was provided.
An excellent service would have been an action behind an apology like discounting 2 night's stay or at least a future credit stay, like I requested. The hotel management had the audacity to blame me for possibly bringing in the insect into the hotel as an excuse to deny the discount. I am assuming the hotel did not want my business. I ended up making a claim and furnished the pictures below to Mastercard and they reimbursed me 2 nights stay as I requested. Even Motel 6, a 3 star motel in the United States, took off 1 night stay when I reported bed bugs and showed a video of the bug.
I stayed at this hotel because the year before, my friend stayed and had no problems. With a lack of empathy by management, customer service is at a disconnect. Look elsewhere, unless you are traveling alone and know how to spot for bed bugs.
If you feel that bed bugs have come with you back home, consider pest control that super heats your dwelling to 160 degrees Fahrenheit. That is the most effective way to eradicate them. Fog bombs don't do well since bed bugs can even hide inside a computer, inside wall cracks, electric sockets, and T.V.s.
Furthermore, the room temperature was cold. I tried setting the temperature warm but had cool draft still blowing. We had to wrap blankets and huddle together to stay warm.