Balta restaurant on the 12th floor was outstanding for both breakfast as well as for dinner…read more Service was impecable and the food was amazing as well! Amazing views of Ave de la Reforma and the Angel de Independencia.

Balta, on the 12th floor of Sofitel, has incredible views of the angel monument. It is a beautiful…read moreview and a beautiful restaurant. The service was excellent, shoutout to Daniel and Victor. My daughter and I both had a Not a Cosmo mocktail. They were delicious. My daughter had the cheese plate appetizer and I had the yellowtail ceviche. Then for our entrees, she had the tacos and I had the steak with potato puree. It was an expensive meal, but every bite was delicious and portions were generous.

"We celebrated my husband's birthday dinner at Animal Restaurant at the St. Regis, and it was an…read moreincredible experience from start to finish. Our server, Luis, was absolutely amazing -- attentive, friendly, and made the evening feel extra special. The food was out of this world, beautifully prepared, and every dish exceeded our expectations. The service was fantastic, and the atmosphere made for a perfect celebration. We will definitely be returning and highly recommend this restaurant for a special occasion! "Thank you, Luis, for helping make my husband's birthday so memorable!"

I usually love the st regis. But the one in mexico city really has bad service. People here are…read moreslow and dont get things done at a normal Pace. The resutraunt la dianna has the worst service. Extremely slow. 45 min waitig for a salad. Animal was great had a great vibe and service there was wonderful Front hostest station full of empty heads. The butlers in the front dont understand enlgish or spanish. Always a lot of traffic .

Gorgeous property and great location. From the moment we arrived from our early red eye flight the…read morefront desk mgr took care of us! He already took note of our arrival and allowed us to check into our room so we can get a few hours of sleep before our Frida kahlo museum reservation later that morning. Even better they had prepared nice welcoming gifts for the girls and had a nice fruit & dessert tray set up for us when we came back to our room later in the day. There is a passport scavenger hunt for the kids & they were rewarded with stamps and treats from the cafe and special drinks from the restaurant bar. It was also a great way to explore the property and get stamps along the way. There is a small pool, 24 hr gym, and a spa on property. Loved the courtyard so much. It's so beautiful and perfect area to start your morning with a coffee or to unwind at the end of day with meal or drink. Staff and hostess at fifty mils went above & beyond for our family and was so sweet and attentive. They even brought out extra dessert and drinks for us on the house . The hotel is located in a great neighborhood. It's within walking distance of the chapultepec park & castle. Highly recommended! Would def stay here again when we return to cdmx.

Be Advised... major remodel. very limited gym band spa. no pool. As I type this at 6:20pm…read more(evening), there is drilling above my room that is very loud. Many nice things here but not the experience expected.

The HR Mexico City is an outstanding hotel. It is a classic sleek and modern Hyatt Regency. Every…read morething is glossy and modern. This impeccably maintained international style hotel is just what i like in a business class hotel set in the heart of an urban landscape. The room decor in the executive suite is similarly sleek, modern and clean. The beds are very comfortable. The bathroom is huge and sumptuously appointed. The views from the 43rd floor are stunning. This hotel is walking distance close to the best museums in CDMX and is a short Uber ride to restaurants and other attractions. The breakfast buffet is huge and the food is outstanding. Service is excellent too. This hotel also features a Regency Club on the 40th floor. It features a sizable buffet at breakfast and dinner every day. There are snacks throughout the day too. If you plan to be here longer than a week pack a pair of larger size pants. You will need them by the end of your trip. Highly recommend.

It was my first time in Mexico City, and this Hyatt Regency made it so comfortable! It's located in…read morethe Polanco neighborhood, next to the IHG Intercontinental. Park Hyatt Residencies next door was under construction at the time, so one of the drop off areas was one-way only. Hyatt Regency Mexico City is a separate property from Hyatt Regency Mexico City Insurgentes. The former is 25 minutes away from the MEX airport. We loved the 40th floor club that gave us free breakfast every day. Food was ok, but I enjoyed the coffee and concha every morning. The fitness center on the 3rd floor was 24/7. Unfortunately the tennis and pickleball courts cost a fee to rent; the equipment also costs to rent. The pool is kinda indoor but is only open certain hours. The sauna is inside the restroom/lockers and are closed when the pool closes. They have restaurants on the lobby level, but I did not get to try them. My king room was good. The toilet flushed so vehemently. The shower had two shower heads - one was a rain shower head and one was handheld. The WiFi was good. The AC worked. Every day I heard talking and screaming from the rooms around us and their annoying children. I don't blame the hotel. I hope I can come back soon!

Absolutely the best of service at this hotel. Every single staff member was honestly gracious,…read morehelpful beyond any other 5 star hotel we've ever been to. We were there for 3 nights to supplant another hotel. This is a contemporary Polanco hotel, not a quirky Condesa hotel, (which we normally like), but we opted for great AC, king bed, great breakfast, etc.

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Stayed for five nights in March 2022 with my family. One of the best luxury properties we've stayed…read morein, and my favorite hotel in Mexico City. Although the nightly rate is on the higher end, the JW still offers a great value: included with my platinum Marriott membership, we got free breakfast, a suite upgrade, and free afternoon snack/light evening meal at Xanat Restaurant. Pros: - one of the best locations in the Polanco neighborhood, walking distance to Bosque de Chapultepec, Museo Nacional de Antropología, Museo Tamayo Arte Contemporáneo, and other attractions; upscale restaurants, cafes, bakeries, and bars (Pujol, Limantour, Tout Chocolat), and other amenities (laundromat, convenience store, etc.) Lots of trees and greenery in the area, making it a relaxing oasis in the city. We were also able to walk to the Condesa neighborhood from here. - wonderful service, from the concierge, room service, restaurant, and front desk. Friendly and welcoming. - nicely appointed rooms. Impeccably clean, spacious, and extremely comfortable beds. We were on the 19th floor with a fabulous view of the park and across the auditorium. Water constantly replenished in the room, and we even got a welcome gift with snacks, a bottle of wine, and a teddy bear for my toddler. - nice heated pool on the 7th floor, with complimentary refreshments. There is a gym on the 7th floor as well. - beautiful property on the whole. Lobby, restaurant, and common areas are meticulously maintained, with fresh flowers changed daily. Cons: - one of the more expensive options, but we've also stayed at the W Hotel next door, and the JW is a much better overall value. - the 19th floor lounge was under construction during our stay. As a consolation, we were able to take afternoon snacks at the restaurant, but it would have been nice to have access to the lounge. - while friendly, service at the restaurant can be slow, especially at breakfast. Not sure if the service or the kitchen is slow, or if they are simply understaffed. Loved our stay here and looking forward to coming back!

Extremely Disappointing Experience - Misleading Room Description…read more I checked into the JW Marriott today after receiving an upgraded room explicitly identified in my confirmation as a "Lounge Access Room." I therefore reasonably expected lounge access to be included. Upon arrival, however, I was told access would cost an additional $125 per person, per day. If this fee is required, it should be clearly disclosed during booking--not revealed after check-in. Advertising and confirming the room as a "Lounge Access Room" without explaining the extra charge is misleading and feels like a bait-and-switch. The staff also failed to offer a sincere apology or make any meaningful effort to acknowledge or resolve the discrepancy. I have attached a photo of my confirmation showing the room description. I expect JW Marriott and Marriott to investigate this issue, clarify how this room category is represented, and ensure that any additional fees are disclosed upfront. Buyer beware.

This review is for Ling Ling restaurant on floor 56. I have been waiting to try a Restaurant from…read morethe Hakkasan group and this one did not disappoint. Stopped in om Saterday for quick muench. The staff was warm and accommodating, even though we only had an hour to enjoy their lovely restaurant. The food is prepared with creativity precision in high-quality. Highly recommend the duck bow as a standout. All the seafood was very fresh. Interesting cocktails as well. Well done.

Have you heard of the saying On top of the world…read more Ling ling is on top of Mexico City and the visit was OVER THE TOP! WOW Service not enough starts to rate Vibe.... Food, fufu and a good way, on point Drinks... Amazing I typically write about the Downtown San Antonio locations being a downtown resident for 18 years So, glad we cross the boarder and are visiting Mexico City for the first time. Ling ling has set the bar VERY HIGH. Top rated experience traveling all over the world. Thx not for the meal and drinks, but more importantly the memories.

Super friendly and helpful service when we arrived and throughout our stay. Each day the breakfast…read moreincluded a fabulous prepared item of Mexican cuisine. The room was clean and fresh, safe, drinking water was readily available. The location can't be beat with plenty of restaurants nearby. We are so glad that our guide recommended The Red Tree House.

When I saw all the 5 star reviews I thought, no way, they must be all fake, how could any place…read morehave such glowing reviews and nothing negative?! But after my stay here, I can say they were absolutely right!!! This is the most perfect hotel/B&B EVER. I'm so glad I stayed here over other soulless hotels that were cheaper. From the first welcome to the last goodbye, every staff member here has made us feel so warm and cared for. Breakfast: This was my absolute favorite part -- I usually don't care for hotel breakfasts because I'm always on the go, but once I had the first bite, I moved our itinerary around so that we could get their breakfast every morning! They start around 7am with the bread and coffee, but the hot breakfasts start at 8am and end at 10am. I got to try chilaquiles, enchiladas, and enmoladas while I was here, and they really make them with heart and soul! These were the best things I ate during my trip to Mexico City! Also really loved the outside garden in the mornings with all the greenery and birds chirping. Location: in the heart of La Condesa, walking distance to Roma Norte, both neighborhoods were great for strolling through parks and art galleries. We ubered to other places further away and it was so cheap and convenient. Rooms: We stayed here for 4 nights and went to Oaxaca for 3, then back to the Red Tree House for the last night, and both rooms we had were cozy and comfy, with AC. They have great shampoo/conditioner and shower gel, amazing water pressure and temperature, everything was so clean, and I got to sit outside in the balcony and took it slow for the last morning we were there. Housekeeping was amazing, everything was perfect when we came back every night. Safety: They lock their front doors and the front gate so you need your key to get in, and there's a safe in every room. Happy Hour every night 6-8PM: This was such an unexpected bonus! I didn't even plan for us to be at the hotel during those hours because I wanted to see everything in CDMX, but it ended up raining during those hours and we went to one, and it was so much fun chitchatting with other like-minded travelers who shared what they loved about their trip -- We ended up going to a few more & got so many tips from other guests! The hotel dogs Romeo & Booz - I love them and miss them so much! Side note: I LOOOOVED all the art work and interior design and colors. Felt like I was in an art gallery but at the same time so comfortable at a friend's home. HIGHLY recommend!!! If I could give more than 5 stars, I would!!

One of the best hotels in Mexico City…read more 1) Location. You are in Polanco. You are perfectly located to mix business and tourism. 2) Service. Fantastic every single time. From reception to valet, room service, restaurant, cleaning. Everyone is super courteous, respectful and friendly. 3) Architecture and ambience. One of the most iconic buildings in the city. Modern, colorful, big spaces, greenery... Hard to describe w words! 4) Food. Five star reataurants right there. Their breakfast buffet is what you get at a top mexican hotel: flavors, options, colors. Amazing variety of fruit. Eggs made right there for you (Ask for Rancheros, Divorciados or an Omelet with your choice of ingredients). Tens of options of sweet bread (pls try at least two per seating or I will stop writing) . And a service that will check with you often to fill your cup of coffee or bring you freshly squeezed juice without disturbing. Do yourself a favor and stay here. Do a little research to learn about the building and its architect as well as the movies that have beem filmed here. Oh, I forgot... They have a gigantic Orozco in display and stores worth spending time to pick a special gift!

The staff here are incredibly rude to foreigners and this outdated, dirty, hotel should not be used…read moreby anyone. Plus you're not allowed to have any guests come up to your room unless they charge you 2,000 pesos which is incredibly ridiculous. A lot better places to stay in this beautiful city.. do not waste your time or money here.

They say things happen for a reason and I always believe that! We were trying to book a different…read morehotel but it was full so we decided on this one. So glad we did! You can feel the difference from the moment you step in. You are met with genuine smiles from the staff who are super friendly and inviting. They listen to you and answer all your questions. The hotel is super clean as you will see staff cleaning the walls, the rails and the bathrooms at all times. They offer a delicious breakfast as you can see by the pics. The hotel is located near a lot of other things. We were able to walk or catch an uber to the Basilica de la Virgen de Guadalupe, lucha libre, Roma Norte, Chapultepec, Palacio de Bellas Artes, and el Zócalo to name a few. We booked a tour with a guide through the hotel to Xochimilco and Coyoacán. It is very easy to get to places and you can do a lot of shopping near the hotel. There are even places like Little Caesars, McDonald's, Chili's or KFC nearby if you are truly missing those. Anyway, on our next trip to CDMX, we know who we are booking with.

Love this hotel. I could live here. So centrally located, didn't pay more than $9 for a cab ride…read moreto the nearby attractions. Great for getting picked up. Awesome staff, an unforgettable experience. The unlimited beer, seltzer, sodas, juices, paninis, salads, sandwiches and breakfast in the morning were all fabulous.