We just returned from a wonderful trip to Rome. We personally did not choose this hotel but was part of a package. Let me start by saying the hotel is in a very good central location near the Via Veneto. It is very clean and the staff were wonderful. Now, let's talk about what's not so good...... if you are staying for any length of time in Europe and have luggage, there is absolutely no where to unpack or store it. The rooms are TINY even by European standards. The breakfast choices were very limited but could be considered sufficient. Now, to me the really bad part..... after checking out and getting on the road to the Amalfi Coast I realized I had left behind all of my toiletries and a designer make up bag full of products. This included hair brushes, tweezers, shampoo, conditioner soap container with special soap and we'll just everything you'd have in the bathroom. I immediately called the hotel and was told they would check and call me back. They did call me back to say nothing was found. NOT GOOD! I explained that this was impossible and they needed to ask the cleaning staff again. Upon arriving in Sorrento I called again and was told to call back in the morning that the staff had gone home for the day. I did call in the morning and was told that the items in the shower were found and discarded and there was nothing else.... hmmmmm no designer make up bag filled with expensive cosmetics or hair brushes or other items. Well I don't have them anymore and I had the them at the Hotel Caprice. You can judge for yourselves as to the integrity of the staff. Mind you now, the management were very polite and apologetic but this did not change the results. While I fully understand this is my fault for forgetting them in the first place I'm very disappointed to say the least. Bottom line we will not be returning. Oh yes, and one more thing, whenever we would take a taxi back to the hotel and inform the driver to bring us to The Hotel Caprice they would have no idea of the location but when we said Chicca Chicca Boom they immediately knew as this is the Strip Club next door! read more