Luxury hotel, spa, lounge and dining experience in the Italian Alps, a bucket list destination for…read moresure. The staff from top to bottom are attentive, skilled and gracious in their treatment and dedication to their guests experience.

We were there during the new year for skiing. Overall nice hotel, very nice staff, price was good…read more Complimentary breakfast was good. No hot tub or pool but that was ok cause we were always out and skiing. Hotel provided free shuttle service for drop offs and pickups before midnight. We could ski in/out from hotel but the snow conditions were not the best the first two days for that. Overall nice stay.

Nice menu with a little of everything, prices where right and nice atmosphere. Wait staff was slow…read moreand didn't come around enough but overall good experience. Must make reservations on the busy weekends.

The best place the grab lunch while skiing! The views sitting outside on the deck are unreal and…read morethe food is warm and perfectly crisp. Also a major pro is that there isn't a charge for sauce unlike a lot of restaurants.

I had been to Zermatt more than 25 times before discovering this gem. All I can say is "better late…read morethan never." Situated at the foot of the majestic Matterhorn, Hotel Schwarzee offers the ability to set off at sunrise and be the first skier on the slopes in the morning. The views are astounding, and the meals absolutely delicious. And- incredibly affordable when staying in the dorm. This place is probably the closest place to heaven where you can stay a few days without dying first.

Yes, this is a ski in/out facility. That's the only benefit. I I would not stay here again and…read moreinstead recommend staying in a hotel in Cervinia and taking the gondola daily. Facilities are dirty, much of the staff is rude, and pricing is misleading. The 'spa' - Smells of mildew and is not well lit. But if you use a flashlight and look at the jacuzzi, you'll see black scum around the water line and even the jet bubbles are black and brown. Then it makes sense they have such dim lighting. The sauna has an odor but overall usable. There isn't a proper place to change though there is a little nook with a sliding door. However, if staff catches you using the door, you will be scolded because it is 'not for touching'. The main entrance to the 'spa' room is not locked nor managed by an attendant. Anyone (of any age and of any gender) can come in at any time. The elevator - Some days there was a paper sign on the door saying '2 people only'. Inside the elevator, above the door, there is a sign that says 3 (written in pen) people max. Above the buttons inside the elevator, is a plaque that says 4 people maximum. It turns out, if more than 2 people are in the elevator it has a significant risk of getting stuck. The staff - Front desk gentleman and woman were friendly and did their best to accommodate. They were also helpful with answering questions. The males that work in the kitchen area were friendliest. Two young women typically looked terrified, angry, and about to cry. The woman in charge of the kitchen was petty, arrogant, and unpleasant to be around. Her name was Maria (I would advocate for her to be removed from the service industry). The ambiance and area - Because the hotel is ski in/out, the couple bars and restaurants close by 5pm daily along with the ski lift. At this time, you become quite literally trapped in the hotel. The rooms are very cramped and feel old and dusty. It's not a place you'll want to hang out in the evening. The lobby has seating area, but the sofas were very low to the ground and not comfortable. There is a TV room, the sofas there were equally low, very worn and sunk in, and the fabric belonged in your great grandmothers attic. So between 5pm and sleeping... you'll have plenty of time to regret not having stayed in Cervinia instead.

Just came back from a 5 day ski trip! Where do I start? Ivo was the host with the mostess!!!! He…read morewas so accommodating and so nice. Luigi, cooked the most delicious meals, farm to table AND drove us in the shuttle van to the lift area. I HIGHLY recommend staying here if coming to the area. I can not say enough nice things about the hotel. Comfy and clean and also the NICEST GROUP of people working there. They take such proud in their hospitality. This is how hospitality should be ran. THANK YOU FOR SUCH A MEMORABLE STAY!!