5 stars all around for service and quality. Best location in…read morethe heart of town. Minute walks to shops, bars and groceries. Free pick up from train station.

Stopped into the lobby to wait for our dinner seating at Say Cheese and this lovely jazz singer…read moreentertained us. Such a classy place.

We had an amazing, last minute trip to Zermatt and stayed at Hotel Bella Vista. It was a fabulous…read moreexperience--the staff are all so amazingly kind, and they accommodated our little family and my gluten free requests easily and graciously! The views of the Matterhorn from the hotel are unreal and we loved everything about it! Will absolutely be back!

Good location, friendly staff, delicious breakfast, clean updated rooms and stunning view of the…read moreMatterhorn. Came to snowboard and it was the perfect walking distance to lifts and the town. Heated boots room and separate ski room. Highly recommend

One of the most amazing views in zermatt is from the hotel bar here. Sit with an expresso martini…read more(best I've had) or an old fashioned and soak in the view.

This may be the most hidden gem in all of Zermatt. Its a bit of a walk to get there but what a…read morelocation. One of the best sit down views of the mountain, and you can sit outside on the balcony and drink local wines, whether you are a guest or not. We went twice, the first day, and the last. We were so happy to find this place, and when I think of the town this is what I think of. I suggest sampling all the local white wines, as each one was distinctive and delicious. Can't recommend enough.

Great proximity to the town & lifts. Absolutely wonderful service and our teens loved it, too…read more 10/10 would stay here to ski again.

Our favorite boutique hotel in Zermatt. Great view on the…read moreMaterhorn. Friendly staff. The rooms are well designed and comfortable. It is always a pleasure to spend time there in the winter and at any season.

What a lovely hotel. It's expensive and the rooms were small, but the service and amenities were…read moreamazing. Loved the restaurants inside (didn't try the grill but Capri and Le Restaurant were AMAZING). The breakfast was also great (buffet with a few a la carte options). The pool and spa area were also incredible, especially the heated outdoor pool, which we spent hours in. Service was top notch - every time we called the front desk, they were immediately responsive and able to help get us whatever we needed. It's expensive but if you're willing to splurge, highly recommend!

The best hotel in Zermatt in my opinion! Horse drawn carriage ride to the train station…read more.. beautiful hotel, amazing room with a view of the Matterhorn, great gym, spa... and the location is unbeatable!!!

I am not sure how this place has the reviews it does. Terrible service and for the price, honestly…read moreit is not worth staying here. The workers were rude and not respectful of us at all. For a $500 hotel you expect much more. The room was small and the air conditioning didn't work. The front desk blamed us and said it "isn't what you are used to in the United States". It wouldn't even turn on... I got a massage at the spa and it was the worst massage I have ever had. She was not an experienced therapist and didn't give me an even massage (missing an arm completely). We voiced this to the manager, who seems to be the owners son, and he tried to intimate us by getting in our face and telling us she has 40 years of experience and that she has given "royalty" massages. There was no way this is true. He was just a rude man with an ego issue. It was a terrible experience and I urge you to consider staying somewhere else that will treat you right.

This hotel......let's just say that my husband and I have stayed in a lot of boutique style hotels…read morein Europe and this one takes the cake. The ambiance from the moment you step in the door is special. Our room was completely decked out in a wood and chalet style decor. They thought of everything here. Beyond amazing and I would love to have stayed longer than two nights. The owner is kind and personable and both restaurants are excellent and noteworthy in that they use their own farm for many of the dishes served. The price is more than reasonable. America, take notice that you don't have to charge an arm and a leg to have a wonderful experience. Transportation to the hotel from the train station in Zermatt is provided. Call ahead.

This place will make you feel like you went thru a portal to a really magical world. Yes the town…read moreis beautiful.. hotel itself is beautiful, adorable.. always smells like a spa, meticulously clean.. the SPA will make you reconsider your plans, you will want to just stay there.. Breakfast every morning very delicious. healthy. if you are coming from the US, makes you question the food and flavors back home.. They have an arrangement with Julen sport, your rentals are delivered, picked up, exchanged if needed, without you carrying anything.. But STAFF is the most amazing.. Tim, Rubin, Georgi, and everyone we interacted are wonderful. This place feels like you are visiting your newfound European cousins who are hosting you with utmost love and care during your stay. Would definitely come back!

Gorgeous lodge style hotel just a 10 minute walk from the Zermatt train station and even closer to…read morerestaurants and souvenir shops. My family stayed in an apartment-style room with a full kitchen (which was gorgeous) and a lovely terrace with views of the Matterhorn. This was perfect for us. They do provide breakfast (for about 30 CHF/person). The staff were very friendly and accommodating.

Excellent hotel. Great location in the center of town. Rooms were clean and very comfortable and…read morethe staff was very kind and responsive. The morning breakfast was diverse and delicious.

I fell down a flight of stairs admiring the design of the lobby and it's still five stars!…read more An outstanding comfortable, contemporary property that oozes Swiss design, style and more importantly service. Warm wood tones intermixed with natural stone, LED lit frosted glass edge hallways, glass elevators and stairs accented with glass, comfortable common spaces with charming fireplaces, and thanks to being perched atop a rocky outcrop, amazing views overlooking the town stretching up to the Matterhorn. Service begins at the time of booking. Confirmation emails asking of special request, restaurant reservations at its Michelin one star eatery, and scheduling transportation to the property (Zermatt is a car free zone - only electric taxis are allowed). On arrival, the hotel's private taxi retrieves you. All luggage is handled leaving you to check in and enjoy a welcome drink. In the room, bottled water, welcome fruit and sweets plus a decanter of bourbon await. (You're here to relax right? What's a few drinks). The rooms themselves are large, very well designed incorporating the natural beauty outside while inside, filled with warm wood surfaces and lighting. Excellent finishes and impeccably clean. --Linens and robes - extremely plush. --Shampoo, body wash, lotions - Aesop. --Bed and bedding - extremely comfortable pillows but very firm mattresses. --Power - Easily accessible throughout the room. Other amenities include: -- Michelin one star restaurant (The Restaurant at the Omnia) on the property. -- Turn down service with Swiss chocolates -- High speed WiFi -- Buffet breakfast (included) -- Transport to and from the station. Outstanding service throughout. Very fluent English spoken. Rates will vary by the season but are very reasonable all things considered (A stay at a Four Seasons in the States will cost you double for less service and charm). Tip: Book direct for the best availability and rates (in CHF) provided your credit card has no international transaction fee else opt for an online booking site. Highly recommended.

We normally stop here for a little aprés after skiing and have such a great time. I really enjoy…read morethe cervo fries and burger. They've always got fun music playing and there's even a little play area for kiddos. Writing this review for the spa though. I was gifted a massage/spa experience for my birthday and WOW! There was so much to do, I could've stayed all day. We started in the quiet room yurts and had some tea and a bit of trail mix. Then, headed to the outdoor onsen that overlooks the Matterhorn before heading to our massages. Mike was awesome and is a trained osteopath. He helped to work out all the kinks from a week of skiing. 10/10 recommend!

Interesting but could be better…read more Excellent location at the end of runs 1 and 2. Apres at the outdoor bar is chaotic. Music is live band or dj. Lively but crowded. They smoke freely here which is a no for me. Dinner notes below. Service is unfortunately slow. They seem to be understaffed. It took several requests to get water and pita refills. Setting is dark and eclectic. Wine selection is solid. Mezze to start, with pita chips, hummus and eggplant as standouts. Kofte was interesting but the tabbouleh had a disconcerting consistency. The Korean fried chicken was too salty and sweet. The eggplant curry was a hit and happened to be a massive portion. Fries were pedestrian.