We booked this hotel with a Costco package. We figured that they would've vetted the hotels and would understand what Americans are looking for. Our criteria was as we were a party of 6 (2 couples and 2 single ladies): 1) Location - to be somewhat in the center of the city 2) near a train station 3) breakfast 4) air conditioning. FREE WiFi always a plus! We had a total of 4 rooms. The great thing was they placed all of us on the 7 th floor. The rooms were spacious and clean. The front desk was friendly and attentive. Breakfast is not a typical continental breakfast. I was impressed with the variety. Breakfast is from 6:45 to 10:30 am. There are no meal options after that but there are endless food options in the area. I usually take issue with the beds- I either have a not so comfy bed or pillows. Both were fantástico! Situational awareness is important. Staying in lighted areas, away from the side streets and near the crowds are probably safer....but that's a general rule in any city. I probably would need to think about venturing out at night if we were a pair of females....like catching a taxi to get somewhere vs walking. There is also laundry service the next block over where it costs about 9€ per 6 kilos. You drop it off and they do it for you. The front desk said it takes about 2 hrs. We will taking advantage of the service. The train station or Termini is about 2 streets down and clearly renovated with shops, a Western Union, restaurants, even a chapel. Security, police and military personnel patrol the area so it's a relatively safe area. We are happy with Hotel Ariston! read more

We booked through the Costco package and the pictures on there are not accurate of the rooms. We had to change rooms 3 times because the first room had a giant bed in the middle & 2 twin beds on the sides for 4 people, awkward set up.. Second room still only had 1 queen bed and a sofa bed when we requested 2 queen bed. Last was a suite with still 1 bed and 2 sofa bed, so at this point we gave up. We initially wanted to change hotels but Costco couldn't find an available one and the staff wouldn't release us, so they pushed for us to upgrade to a suite. Overall, decent enough stay. Breakfast wasn't bad but not good either. Located 5 minutes to the train station. Very small elevators and narrow room floors. Don't go out late at night as it doesn't look too safe to wander. read more

It pains me to give poor reviews but sometimes there is no choice. While everyone we encountered at this hotel worked very hard, the facility is so dirty that it should NOT be in business in the current conditions. Carpet smells and has many holes, upholstery on furniture is old and dirty. Walls are broken; and many filthy spots all over the room. We were very disappointed. That said, I must acknowledge that staff service was fast and courteous. We did not chose this hotel. We got booked here by our travel agency, which I had gave some serious feedback. If you have a choice, don't book this one! read more

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Stayed for four nights , place is very old , musty smell and they tried to make it look good by adding a fresh white paint, bed was not stable and kept moving! Air conditioning can not be adjusted from the room , you have to go to front desk and they said they can only turn it on or off because it is a central system, you either freeze or sweat! Shower pan did not drain properly and when we told them a guy came with plunger and said it was fixed , it was not . Breakfast was mediocre at best , the positive point was all employees were very polite and pleasant . We had few bugs in our room and paired with no vent in bathroom, noisy environment it made it very unpleasant stay. read more

Located a couple blocks from the train station, the area this hotel is located in is on the janky side. Once inside, the hotel lobby and lounge have a dated feel from a 1960's swingin' Italian art film. Staff are friendly and speak English. Some are helpful but for others customer service is not a top priority. Rooms are small yet clean, quiet, and comfortable. Housekeeping did a fine job. They lack some amenities that higher level hotels provide (ie - facial tissue, bottled water, extra towels). This is not a luxury hotel so no slippers or robes. Our shower drained painfully slow so that I always found myself standing in water. They do offer a free breakfast buffet that was basic but decent. They have priority taxi service so let the front desk know you need one and a taxi will be in front of the hotel in a couple minutes. From this hotel it is a half hour walk to the Colosseum and a bit longer to the Spanish Steps or Trevi Fountain. An "okay" choice for a hotel in Rome. Nothing fancy but adequate if you mostly need a bed to sleep in. read more

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Awful! Would only give us 1 key had to get upset for another key. Thereby was full of people laying around on the floor in the evening. Does not appear to be just a hotel and not sure what the other half of the building is. We had to leave at 4:30am and there were drunks laying in the lobby. Staff did nothing or seem to care that we had a hard time trying to get through with suitcases. The area of the hotel is not safe. Booked through Costco and will definitely be reaching out to them as well. read more

Booked this place on a 4 day stay from a Costco package. Check in was easy and accommodating. We arrived at the hotel and checked in on a Friday at 10 am, the room wasn't ready til 12:30 so they let us leave our luggage in their office room til than. The area it is in was accessible to the metro station which was around a 5 minute walk. Restaurants and convenience stores also were walking distance. It is in a busy area and just like any place you just got to be aware of your surroundings because there are suspicious people standing around in the area its located but we had no trouble on any of the days we stayed. Once we roamed around for a couple hours and headed back to check in they were very accommodating and brought our luggage up and showed us how to use the tv but we didn't use it that much since it only had a couple English channels. WiFi here isn't that strong, sometimes you'll have to reconnect but it's still a weak signal but will do the job. AC pretty much doesn't work but luckily we had a balcony to open for fresh air, another group we came with had a room next to us and didn't have a balcony so they had to use a old school fan. We got a 1 queen size bed room so size of room was small but made sense since it's an older style hotel. One knock I had was there was only one charging input and it was right under the tv, none by both sides of the night stands. We had free breakfast every morning that was part of our package, first couple days is good but you'll get tired of it after a while but will do the job. They had your regular breakfast stuff you can think of with some pastries. The people working the breakfast room are really nice and accommodating including all the staff front the front desk to the house cleaning, definitely no complaints. Staff is A1. They have a bar located in the hotel but no bartender ever present but I'm sure if you ask they'll have someone. I would still recommend walking to a bar or place nearby tho since from what I saw the drink selection wasn't that good plus the pricing compared to other places was on the higher side. I wouldn't mind staying here with all that being said. read more

We stayed here for 3 nights, 2 days. It is a clean hotel. The air conditioning is really not there but the whole city doesn't really have it. They consider fans as air conditioning at times. So we did take that into consideration. The staff was friendly and helpful. Breakfast was included which is a pretty big selection. Bacon, eggs, "sausages" (tasted like hot dogs), vegetables, variety of cheeses, salami, breads, sweet pastries, etc. It's situated about a block from the main metro/train station. Not a bad location and can easily walk to a variety of places. read more

It's an ok hotel, our room was clean. Location to the train station was nice but the area also is quite rough. The no air con is a real pain in the ass, room was humid. Only way to cool things down was to open the window which then let in bugs. The crew was ok breakfast crew was super nice. Three stars is a little bit of a stretch. Note to mgmt turn on the damn a/c read more

3.5 stars! Overall the inside was nice boutique style and clean. Welcoming atmosphere and great location to do touristy things. They had a full American breakfast with eggs sausage quiche pasta toast cheese coffee and expresó. Every night they hosted a happy hour downstairs from 5-9pm and the drinks were 5E and you can eat all the appetizers you want (lots of choices). The downside was all the places to eat around the hotel where very touristy and "Americanized". I recommend going to travistere or the Jewish ghetto for food. Staff- AMAZING staff! From Georgette and Alyssa in the front desk to the bartender Albert at happy hour! Everyone made us feel welcome and was more than helpful. They provide a tourist no to help you get around and see all the things. Georgette even helped me find some vintage shops to go shopping : ) Room- My understanding is that all rooms in Rome tend to be small. With that in mind I felt ours was just Okay. There was only one mirror in the bathroom, and no where to put my make up or things to get ready so this was a small challenge for me. The shower was tiny but had a handheld spout to make it easier to wash. All the outlets are 220 so we had to buy a converter. Lots of light switches and no labels . The bed was comfy and air conditioner was great. Location- The location is close to most tourist attractions or within a 15-20 minute walk. It is also around the corner from the terminal station to catch buses, subways, and trains. With that you have the normal terminal experience of homeless and lots of street vendors. The street the hotel is on its self feels safe but if you go too far right you may not feel so. We took the subway/trolley once and I had a bad experience with a pickpocket grabbing me- so that was the last time. We just walked or used Uber Black. I was told taxi may have been cheaper but we had a group of 5 so it made more sense for us to use Uber. In general when in Rome you will see a lot of beggars and you will see a lot of the same ones at different locations. We took three tours while in Rome and all guides said the same thing. The beggars are rich don't support them. read more

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We had an awful experience. The air didn't work our first night here and almost nothing was done to help us out. They told us they were sending up people to work on the air and never sent them and then we asked for a fan and didn't get it until the night after. No effort was made to make us feel comfortable or any ease lifted off our shoulders. The beds were at least semi comfortable with also only three outlets worked out of the four. Also every night we went to our room our key wouldn't work and we had to go back down to ask them to fix it. Overall I would not recommend anyone come here if they are looking for an enjoyable and relaxing stay. read more

Party of six booking 3 rooms for a three-night stay at the Hotel Ariston. On the positive, the hotel is a short walk from the Stazione di Roma Termini, one of the main railway stations in the city. At check- in, I was surprised to learn that only ONE key card is issued per room. The staff was friendly and helpful. The room was clean. The layout of the three rooms was a little strange. The rooms reminded me of the Griswolds in the 80's movie "National Lampoon's European Vacation." The hotel offers free Wi-Fi, but it's goes in and out. The area surrounding the hotel seems dumpy and has several touristy restaurants. The free continental breakfast was OK. read more

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DO NOT BE FOOLED!!!! The photos on this hotel's website are not what you actually get for the price! Upon checking into a beautiful lobby, you take tiny elevators up to what seems to be a re-vamped hostel. First, this hotel is in a BAD part of town. Be prepared to have people try to rob you if you go outside at night. Rooms are small, dirty, full of holes and mold in the walls; sheets are left dirty and the bathrooms are equipped with showers fit for a 5 year old or smaller. We were traveling with a baby, and paid extra for a crib- which was given to us with visible dirt on the sheets (photos below). The staff refused to let us speak with management upon check in, and told us that we would be able to change rooms tomorrow, but could not guarantee they would look as though the photos online in their advertisements appear. This hotel is 110% NOT worth the price!!! read more

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Very good hotel, centrally located, perfect for tourists! We booked our reservation through Costco Travel, and are very pleased with our stay here! Breakfast buffet is very good, served at your table, but only one round of service, so ask for everything all at once, or keep waiting forever!! Rooms are very small but spotless, functional, air conditioning works very well, very satisfied with our first night stay!! read more

Absolutely shocking and extremely unprofessional. Staff arrogant, didn't even try to help us or resolve the issue. They lie on Booking.com deceive people and give wrong information. No air con, no safety deposit, no bathrobes, no mini bar. Old plastic furniture (plastic chair etc) Room dirty, especially the toilet and shower. Disgusted and have no idea how the hotel can offer such a disgusting and revolting place to guests in 2022...took a lot of pictures and contact Booking.com regarding this spam hotel. Defo not 4 star. Wouldn't recommend the place to anyone. Waste of time and money so please stay away. read more

I was surprised at how great this hotel is. When you walk in an Italian gentleman is outside the door, greets you and helps you with your luggage's. The reception staff is so welcoming, they make you feel like your right at home. We got greeted with some Proseco, which was 'molto buono'. In the lobby, they have some refreshments, coffee, tea, juices and some pastries and fruit. The lobby has lots of seating and lounging areas. Our room was very nice, clean and spacious. We also had two bottles of wine as a welcoming gift. Wine not! The hotel is walking distance to the Metro station, about a block away. There are lots of shops, restaurants and inside the Metro station is a shopping mall! The best part about the hotel is they have free breakfast buffet, FREE! I was expecting pastries, biscotti's, coffee's, tea and juice, but NO, they have a full breakfast spread. Seasoned potato's, scrambled eggs, hard boiled eggs, Italian rice, Italian sausage, bacon, tons of different pastries, bread, cereal, oatmeal, prosciutto, different types of cheeses, fresh juice (orange juice, peach juice and pineapple juice), fresh fruit (kiwi, melon, plums), cappuccino, tea and coffee. I am never usually a black coffee drinker, but their coffee is soooo good and full of flavor that it was the only thing I drink. They also have free Wi-Fi. Depending on what area of the hotel you are, the service might be spotty. But no complaints here, we had good Wi-Fi service in our room and in the lounge area. Overall, a great hotel, with outstanding service! I am so glad I choose to stay at this hotel. It made my Italy experience worthwhile and one that I will remember for a lifetime! *Pro-Tip: If your trying to exchange money, DON'T. We went to a money exchange, and after all the fees, you won't get much, close to nothing. Just go to a bank or an ATM and withdraw Euro's. You will just pay a small bank fee, which is anywhere from $3-$5, opposed to the outrageous fee's the money exchange charges. read more

Our group of 4 stayed here for 5 nights, and had a pretty good experience overall. We had a suite, which was still a bit cramped with a smaller bathroom and guest room (but then again, coming from America, everything is more spacious). The bathroom was a tad small, but the shower was was nice. It had a full-length door, overhead shower head, and good water pressure. The breakfast is delicious! Eggs, prosciutto, and pastries all morning! (or until 10:30am). One of the bussers/servers named Joy was especially great! She was attentive, always had a smile, and even made us cappuccinos each morning! The location is excellent-- a 1 minute walk to Termini Station. We used this each day to take the Metro around, then eventually the Train to our next city. Overall, irecommend to a friend! read more

For a hotel claiming to be 4 stars I really felt like there were a lot of things missing. The WiFi connection barely worked in our room. 95% of the time It would just drop connection or couldn't connect. Sitting down at the bar it's disconnected multiple times. The A/C in our room didn't work and it felt like the heat was always on. We opened the window but pretty much had to listen to kids scream and play till about 4 in the morning. The doors/walls seem to be paper thin as well. Kids running up and down the halls banging on there parents door. I'm not complaining about kids being kids but this was more or less a warning The breakfast and happy hour were better than average. The staff are the highlight of the hotel. Extremely friendly and were always able to help us. Overall maybe these are just luxuries coming from the US but I would have chosen somewhere else for the price we paid per night. I hope this helps as an honest review for anyone traveling to Rome. read more

Excellent place to stay. Super friendly, clean and rooms are beautiful. Also they have breakfast and happy hour. In addition, they have air conditioning and sell hop on hop off bus tickets for easy travel. read more

Rome was one of our stops on this European package tour and included is Hotel Ariston. All I can say is the staff on the front desk exceeds exellence. ADRIANA was so helpful in helping us re book our cancelled flight to Spain. She was so patient and so accommodating with our needs. The free breakfast was a great addition to their service with an ample amount of choices buffet style. We had a great stay at this Hotel and is so close to the Metro and other immediate attractions and great restaurants. read more

Modern bedroom and bathrooms. Very helpful front desk. Located right next to train station but area seems run down and dirty. Beds are hard and uncomfortable. Breakfast in morning is complimentary and very good. Taxis available within 3-4 minutes. Walls are very thin so you can your neighbors every move (like at 5:30am when they are blowing their nose!). read more

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