When I travel, I usually stay at one of the Hilton or Marriott-branded hotels, but I was attracted to this hotel because of its location near some of the places we would be visiting (Wilson Museum and Shakespeare Theater) and proximity to restaurants. The ability to park the car once and leave it for the couple of days was attractive. I couldn't be more pleased with our visit here. The Staff greeted us and was helpful throughout our stay, the historic building is beautiful and well maintained, the front porch has rocking chairs in a covered porch, and there's complimentary coffee in the mornings (and good coffee too!). The room isn't large, but is attractive, the bed was comfortable and the temperature controls worked well. There's a $15 breakfast buffet that we used once. It's typical eggs, potatoes, meats, yogurt, fruit, oatmeal/grits, and OJ. We went for breakfast a few doors down and spent $26 for 2 bagels and one coffee; I don't think this was an outrageous price at a nice hotel in a nice room with good service. There's an indoor pool that looked good, but we were busy and didn't get a chance to use it. The hotel truly is located in a great location. We ate within walking distance of a couple of good restaurants, and a few of the significant attractions are only steps away (although, be warned, the neighborhood is hilly!) The parking is $7.50 per night in a public lot attached to the building. They charge the parking to your room with in-out privileges. read more

I'm being generous with this review. Granted, Hotel 24 S isn't a $500-a-night luxury hotel. We knew that when we booked it. But apparently expecting basic concern, hospitality, and customer service was still expecting too much. The room itself was fine. The real problem started on our second night, when the automatic entrance door--apparently programmed to remain open for approximately one second--closed on my girlfriend's head. The front desk employee came out and seemed unsure what to do. We were told, "You have to wait on the manager." Eventually, the manager appeared, asked my girlfriend if she was "okay," and that was pretty much it. No follow-up. No call to our room. No checking later to see whether she was still okay after BEING HIT IN THE HEAD BY THE HOTEL'S AUTOMATIC DOOR. Nothing. I wasn't expecting a medical team and a fruit basket. I was expecting someone in management to show a little genuine concern for a guest who had just been struck by their door. Then there's the bottled water: $6 for 33 ounces. I've stayed at the Ritz-Carlton and somehow survived without paying that much for water. At Hotel 24 S, apparently hydration is a luxury amenity. The experience continued after we left. My girlfriend accidentally left an expensive sandal in the room, so I called the hotel expecting to speak with someone about lost and found. Nope. I was told to contact ILeftMyStuff.com. Seriously? A guest leaves something in one of your rooms, calls YOUR front desk, and the response is essentially, "We don't handle that"? That pretty much sums up our experience. What was most disappointing wasn't the room, the overpriced water, or even the lost sandal. It was the complete lack of warmth and concern from the front desk and management. Everything felt detached and matter-of-fact--as though helping guests was someone else's department. Perhaps my expectations were simply too high. Rest assured, they'll be considerably lower the next time we venture to this quaint little town. read more

I stopped on the way between Massachusetts and North Carolina and turned out to be great. While I only spent one night, and got in late, I'd love to go back. The front desk was personable and it was easy to get parking in the parking garage (granted it was a weekend and I believe the garage gets busy during the week). What really set it apart was the breakfast buffet, one of the best I ever had and a great value at $15. I loved the bacon, way too much after having multiple portions, and the scrambled eggs were probably the best I ever had at a buffet. Also had fresh fruit, staff was attentive on coffee/tea, even the bread options, while not many, were excellent. Great way to end my stay. No complaints at this hotel. read more

As a long time repeat hotel guest here,the public areas and the guest rooms are kept very well for the most part. The one issue I have is the condition of the sheers at the windows in the rooms. They are turning brown and seem to always be ripped and hanging in shreds. This detracts from the experience. Also the covered entry is looking dirty with debris littered everywhere and the smell of cigarettes. There is also much needed painting of wooden lattices on exterior "pavillions" needed. C'mon Hotel 24,you can do better! The staff is always pleasant and the buffet breakfast is enjoyable if you prefer to eat at the hotel instead of stepping outside for pastries and baked goods and other options just steps away. read more

We hosted a work event here and Kristina & her team knocked it out of the park! Our event ran from Wednesday night to Friday morning, included a meeting room, plated lunches, a seated dinner, and breakfast for our overnight guests. The Hotel 24 South staff were around for any questions, super helpful and friendly, and made sure everything ran smoothly. I can only speak for my room, but I felt it was rather large and well laid out. The bathroom didn't have ventilation which made getting ready after showering a little unpleasant and smelt a tad musty/moldy but it's a historic hotel so let's temper our expectations. The breakfast offering was quite good, and included everything you could want (eggs, bacon, sausage, sausage gravy, fruit, granola, yogurt, pastries, etc.) so I was surprised to see other reviewers noting it wasn't good. That being said, had I been traveling not with a group I probably would've ventured out to a local coffee shop to see their offerings as that's my preferred method! Lastly, this hotel is super centrally located and made a great jumping off point to explore Staunton. We may look to host here again in the future and due to how easy it was, I look forward to it! read more

Went there for the mother's Day brunch. Way overpriced. The only breakfast item was self serve waffles . Upon arrival our table wasn't ready. Started with water, then ordered tea, when she brought it, we had to ask for glasses for it. The windows clearly hadn't been cleaned in a long time. Table had no table cloth, no flowers/centerpiece. Food was good, but overall experience disappointing read more

I stay at this hotel almost every year and I've had some bad experiences here but the last 2 or so times they have really improved things. The biggest issue I continue to have is their keycards. They deactivate constantly. The employees keep telling me to keep it away from my phone or other electronics. That's not really reasonable. Just get a better system. read more

We have stayed at this hotel 3 times over a span of 5 years. Check in is always easy whether we are traveling with or without our dogs. The lobby is always clean, put together and welcoming. The checkin staff is efficient and able to answer any questions you have. The hotel could not be in a better location is is such easy access to downtown! Literally a half a block walk and you are on their gorgeous street that is the heart of their town. The local area is safe and easy to navigate. We have checked in in the middle of the night while on a long road trip and in the afternoon. Each time the hotel and parking garage we felt perfectly safe navigating, loading and unloading luggage. The parking garage is easy to access from the hotel via elevators. The parking spots in the garage are a bit tight so the better parker in the family will want to do the parking :) Luggage carts are readily available and do the exact job we need them to when loading and unloading the cars. We have always found the hotel nice to sleep at and never had any issues with noise waking us. The town as well is a bit sleepy after sundown so there is never much traffic noise The rooms are nicely appointed and as depicted in photos. The tvs works for us with no issues. The beds while I worried they would be uncomfortable they were not. We slept well and I did not wake with any aches or pains. They are spring beds so you will move some when someone you are sharing a bed with rolls over. More so than a memory foam mattress. I did find the sheets scratchy but I have sensitive skin and it could also have been disinfectant or a cleaner used on the sheets. This would not deter me from returning but I would wear long sleeve night shirt there in the future. There are ice makers on every floor in case you are traveling with a cooler that needs to be refilled with ice. A complimentary breakfast is offered but we have never made it to the breakfast. read more

Hotel 24 South - Hotel room at check in - Hotels Near Me - Staunton, Virginia

Dismal hotel. I booked this based on website look for a Wednesday night stay noting what looks like a decent restaurant. It has a Cavernous old lobby area with nothing in it. Zero services. The restaurant is only open a couple of days a week which would've been nice to know, but the website gives no warning of this issue. Rooms are clean, but equally as dismal as the lobby. Boo! read more

Walkable area to some amazing locally owned restaurants and shops. And to Gypsy Hill park. Clean, pet friendly hotel is super comfortable. Great service! read more

Hotel 24 South - Hotels Near Me - Staunton, Virginia

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Very unremarkable. Historic decor and downtown location do not make up for tiny rooms (no ventilation in bathroom) and outdated furnishings. $15 breakfast option was a joke--standard grocery store quality bagels, granola, etc. No better than what I've experienced at the free breakfast buffet at other hotels. The advantage was I could just walk down the street to Cranberry Gro and get a really good cup of coffee and organic scrambled eggs, fruit and multigrain toast for less money. Check in and check out both took forever because there was only one front desk person in each case, who was making a phone reservation while letting the actual guests who were already there stand and wait. I had prepaid for my room--all I needed was directions and a key. Not a good customer service strategy. read more

Appreciated the downtown location, a few blocks from the Amtrak Train Station and around the corner to Beverly Street shops and restaurants. What was not so great was being charged my full 2 night stay the week prior; I did not expect to be charged prior to my check in. I had booked directly at the hotel's website and it is my usual practice to not select a pre-pay room, only upon check out. I believe this is their standard practice. Hotel day staff was lovely (2 ladies during my stay) but I had a different experience with the mustached older gentleman during the evening shift. I had waited patiently for him to stop typing and look up (I was the only person at the desk) and it was a very long, awkward filled few minutes, waiting for him to (reluctantly) stop typing and look up to address me and my request for a late check out at 1pm. It was granted but I had a bad feeling and double checked in the morning. The lovely day shift lady asked if I was advised to come back before noon to get my room key re-keyed. Of course, grumpy/unpleasant guy, did not share that key piece of information. I was in town for a wedding, I think it is the only option in town. Perhaps I would consider other options next time... read more

EXCELLENT STAY! We stayed at this beautiful hotel this past week from Wednesday to Friday. Josh the front desk attendant treated us with such kindness & professionalism. We would highly recommend to anyone who wants to be in the heart of downtown Staunton to stay here. It's close to the Virginia Scenic Railway Station & Restaurants and shops. Ian & Gigi Bailes read more

Hotel was clean and inviting. Such a wonderful historic place. All of the staff was friendly and helpful.

We recently stayed here as the 2nd of 3 legs of a trip; the other nights we stayed at a chain hotel in other cities. Hotel 24 South was more expensive than the chains, but looked nice and was centrally located in Staunton. I was disappointed in several things: my bed was "short-sheeted", meaning the bottom sheet was about a foot from the end of the bed, with scratchy material exposed. I actually got a rash on my feet from it. Secondly, there were little round holes in my bedsheets. Cigarette burns? Stains that were cut out by the staff with scissors? Who knows. Thirdly, my son stayed in the room next to us and, for the same price, had a refrigerator in his room (and not old, unfitting sheets). It was in the upper 90s and we desperately wished we could have kept cold water in the room. When I mentioned the sheets, the cleaning staff actually laughed out loud. Very strange. I get the feeling Hotel 24 used to be a high class place, but has lost its charm. Lastly, not every place serves breakfast, but for the record, they charged $15 per person for the same breakfast we got free at the less expensive hotel we stayed at closer to DC (which one would expect to be more expensive than Staunton). So, not worth the money. read more

Beautiful hotel excellent staff and a convenient location very walkable. Little city hotel was clean. Bar staff was fantastic. Breakfast staff was fantastic. The only downside I can remember it being that because I booked on Expedia for some reason they could not give me a receipt which I found very inconvenient, but other than that comfortable and safe and clean read more

Really nice rooms in a convent, centralized location. Room was clean, and parking is convenient with it's own elevator right to the lobby. Although during our stay, the parking lot arm was broken, so it wasn't the best feeling of security in the garage. One thing that holds it back was the breakfast - it was underwhelming and a little pricy for what's here. Skip the restaurant and go to one of the smaller places to eat. read more

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I usually stop overnight in Staunton when I'm driving up north and I've stayed here about three times now. The hotel is nice -- historic, so the rooms are quite small. But the location is great and very walkable. It has parking garage connected to it that only costs $7 per day. Most importantly, it's a dog friendly hotel with a reasonable pet fee: $50 per room per stay. So even though I have two dogs, I only had to pay the $50 once. (Some of their competition in the area will charge $50 per pet and for a one night stay that's just ridiculous). I can't say I'm blown away by the Covid precautions being taken. Disappointed but not surprised, if you will. The staff I saw were masked up but when I stayed here in August I was very alarmed by the fact that a wedding was happening in a private room off the lobby and people were running around with no masks. It was my first time traveling in months so it was a little jarring how comfortable people were being maskless and hopping in elevators with strangers. I was hesitant to stay here again last month, but given the pet fee situation it was still the best choice for me. Thankfully I had a better experience this time -- I suppose the guests were just more respectful than the ones in August. I'm sure I'll be back next time I make the drive to NJ! read more

Hotel 24 South - Hotels Near Me - Staunton, Virginia

A Staunton Icon. Finally booked a stay here after many years of gazing longingly at their "front porch" rocking chairs. Nearing its 100th birthday, this hotel is stately but subdued in it's lobby and more austere in it's hotel rooms. The lobby holds a bar and a small dining area (serving a breakfast buffet on weekends) along with free coffee, tea, a piano and comfy seating. My queen-queen room had all the essentials but felt lacking in luxuries. There was no refrigerator or microwave and the toiletries provided were very basic. The bed was firm but fairly comfortable and the walls seemed to be thicker than your typical hotel room which did allow me a good night of sleep. My favorite thing about staying at Hotel 24 South was the location. After parking my car in the attached garage at check in, I didn't move it for 3 days. So much of "downtown" Staunton is within a half mile of the hotel. Overall, this is a solid hotel choice for a weekend spent (out of your hotel room) exploring the town! read more

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A hotel bar, but of the 19th Century Variety. Never tawdry, always classy. I have visited for years, both as an outlander and a local. It drips in history, is well and expertly staffed, and is next door to the theater. After dinner, before or after a show, or if you are staying in the hotel, I recommend without reservation ad a civil place to enjoy a drink. Forgive them COVID challenges. They will overcome. read more

This is a lovely place for a few days of R&R. Great that it was re-named from Stonewall Jackson Inn -- as an African-American I would not have stayed at a hotel with that name! My husband and I stayed for two nights with my teen-age son. Although the rooms are on the smaller side the prices were so reasonable we were able to give him a room to himself and have our own personal space. I hope to go back in post-Covid times to spend so more days exploring the area and I will use this as my go-to place. read more

Very nice stay in a neat little town. One block away from the Main Street. Room was nice and staff was accommodating .

Hotel was beautiful and....the AC unit was so loud it shook the bed and kept us up the better of two nights. The front desk sent maintenance, who said they tightened it, but honestly one of the loudest AC units I could imagine. read more

Beautiful Historic Hotel So happy we found this beautiful historic gem in old downtown Staunton. Recently renovated and beautifully done. Walking in and seeing the lobby with a grand piano and gorgeous ambience wow. Staff was friendly and courteous. Checkin and checkout was efficient. Hotel is pet friendly with pet rooms. Free WiFi worked well but not secure. Room was clean and beds were comfortable. Nice clean bath area. Only draw back was no refrigerator or safe. Excellent breakfast buffet with an omelette station. Parking is in the garage next door for $7.50 per night. Highly recommend and would most definitely stay here again. read more

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I attended the Salvation Army lunch a few weeks ago and the food was delicious! The ball room was beautiful and presentation was great. Special shout out to amazing chef, Geoff Starcher! read more

I was very disappointed when I realized that the hotel I had wanted to stay in for years had gone through a name change for "wokeness ". Shame on the owners. The Stonewall Jackson Hotel was a historic component of Staunton. I was also disappointed in some of the amenities that were offered. The coffee was horrid, the website stated a "grab and go" breakfast but that was replaced by an expensive buffet. On a positive note, the gentleman working in the bar was great. He said he was the Food and Service manager. He was knowledgeable and did a great job in the bar. I will say that it was the only highlight of my stay. read more

Really lovely, historic hotel in the center of Staunton with exceptional customer service. The rooms are very clean, as are the hallway rugs, lobby, etc. The breakfast was exceptional- great eggs, bacon and sausage, and plenty of breads and pastries for those preferring a lighter fare. The thing that really stands out is the genuine kindness and courtesy of the entire staff. From the front desk, to the food service folks to the room cleaning staff, all were pleasant, very friendly, and went out of their way to be helpful and understanding. Special thanks to Theresa, who brought up a whole new set of linen at midnight after our dog had an accident on the bed. Really a wonderful hotel, with wonderful people running a modern, quality establishment with good old fashioned exceptional concern for the guests. read more

From the standpoint of a single female traveler, I did not enjoy this hotel at all. It took three tries for my room keycard to work, and the front desk did not offer any sort of comp for that. There were no bar stools at the bar, just tables, and I felt conspicuous dining alone on a Friday night. I could hear the people in the room next door to me, which I found unusual for a supposedly upscale hotel. The whole place had a weird vibe to me. read more

Just to be clear, this hotel quasi-renamed because it used to be named the Stonewall Jackson Inn. That name is STILL all over the hotel - from the pens at reception to the phones in the rooms. If you don't want to support that nonchalant BS, I encourage you not to stay here. I wish I had realized this before I arrived. Separately, the lobby smelled like smoke, the room smelled like a locker room, and the hot tub was closed. To be fair, other than that, the room was clean and the lobby receptionist was very kind. read more

A beautiful hotel in a perfect location. Staff was friendly and helpful. Rooms were comfortable and clean. Great value! Coffee maker in the room which is very important to me! Would stay here again. read more

Very convenient location, elegant lobby. The room was clean, modern and functional, though cramped. I wish they'd have put some decent coffee in the room - that Wolfang Puck stuff they have is probably expensive and as coffee goes, it's just awful. There's a very decent bakery and coffee shop one street over (Reunion?), you might find yourself there for a decent cup. read more

This is my second time staying at the Stonewall Jackson Hotel & it has become one of my favorite places to stay. The staff is always friendly & the hotel us beautiful & clean! It takes you back to the 1920's luxury. The lobby is beautiful with lots if seating. A bar overlooks the lobby & if you check in with Yelp you get 10% off! They also have a dini g room that serves breakfast only & it is a real treat!!! Park in the garage under the hotel & take the elevator up to the lobby. The rooms are spacious, clean & incredibly comfortable beds. It also has a spacious bathroom. The hotel staff are very friendly & accommodating as well. Hands down...a great hotel! read more

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Wonderful hotel. We found it on BringFido and we're SO impressed. It's the first hotel we have ever stayed in with our dog and it made us think we can do road trips in the future. All dogs are on the 4th floor (laminate floors rather than carpet) but just lovely!!!! Would totally stay here again read more

Our stay at Hotel 24 South was great. We had the 2 room suite in the old building and our granddaughter had her own private room and bath with a connecting door. Both rooms were very spacious, clean, bright, airy and the beds were comfortable. Our room had a sofa, chair and desk area. It also had a refrigerator. The 2nd room had a Murphy queen size bed, as well as another sofa, chair and desk area. The Blackfriars theater is just next door and everything is in walking distance. We grabbed a light dinner in the lounge since the dining room was not open, and had the breakfast buffet the next morning. Both were good and convenient. Our car remained parked in the garage for $7.50. Would definitely recommend and would stay here again. read more

Booked this hotel for an overnight the weekend of Oct. 16. I wanted to enjoy our stay, but customer safety during a pandemic was not a priority at Hotel 24 South. This establishment is not enforcing mask wearing, even with their own staff--I passed two members of the housekeeping team at different times and neither were wearing masks. Why? They're going into rooms to clean. Rooms where customers stay. I would never have booked this hotel if I had known that masks weren't a priority. It made me question the COVID prevention measures and actual cleanliness of the property, that along with the fact the there was urine on the back of the toilet around where the lid connects, and mildew in the shower. I cleaned the toilet myself, but for $266 for one night, I shouldn't have to worry about any of this. The front desk staff were very nice when we checked in as well as when our room keys didn't work properly later in the evening--they helped us very quickly, and they wore masks, thankful for that. This was our first stay at a hotel since the pandemic began, and I'm disappointed and upset as I feel that I put my family at risk bringing them to this establishment. P.S. They promised elsewhere to contact me and make it right...never happened. read more

We arrived here for a conference. The rooms appeared to be clean, however on the small side. The beds were comfortable. We were able to have free breakfast because we were here for a conference. The food was great with a full breakfast. I would have given the hotel 4 stars except the group that I am came with had a few issues. When two of my team members went to check out, the found the cleaning staff in their room throwing away some of their personal things. Check out was not until noon, and my team members still had their keycards to their room. There was not an apology given for this error. The staff acted poorly in communication and laughed about the situation. In addition, the first night. There was a smell of gasoline on the floors. We alerted the staff but appeared to be nonchalant about the issue. This is a beautiful facility with unprofessional staff. I would not revisit on a personal vacation. read more

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No complaints! Room was clean and easy to check in! The area is so freaking gorgeous and everything is within walking distance! I was on a work trip and couldn't charge beer to my room on my bosses card. Dude man hooked us up and placed my card info and charged me in the morning! I will be back with my kids and husband for a weekend trip! read more

This hotel has been helping Habitat for Humanity for a long time. We have an artist doing a mural and they gave us a decent rate. I wouldn't ask a business to donate anything, because that's not their business plan. But they treat our people right at a fair price. I'll take that any day. read more

Great location, reasonable prices and really friendly staff. They are very attentive to any issues/concerns/questions you may have, and Peggy the front desk manager really did a great job and was so nice! It's a great place to come with dogs -- they provide you with lots of treats. We will be back soon. read more

Good hotel in Staunton, conveniently right next door to the reason we come to town (the Blackfriars American Shakespeare Center theater). It is pricey, but classy, and good value for the money considering the location and the market. There are cheaper hotel options, but you have to go farther out of town, and I can't speak to their quality; the bed and breakfast type options in downtown Staunton are cheaper, but nowhere near as good. Our bed was big and comfy. Unlike he B&B at which we stayed previously, the AC worked well, and the bathroom was clean and without fault. The breakfast buffet included in our rate was good enough. And parking was convenient, in the garage behind the hotel, with direct access to the hotel, and hotel guests park for free. Oh, also, the lobby is classic, fancy and comfortable all at the same time. read more