Typically the store is great, the selection and sales are good and it's almost always got my size…read more But my most recent experience- months ago now - was absolutely awful. I wanted to switch bras. I had bought one online, with a slew of coupons, sales, and discounts, it ended up with me paying next to nothing for the items I bought. Not surprising the combination I used since over the course of a year I bought over three thousand dollars worth of merchandise and had racked up quite a few rewards. So I went to exchange a bra for a different size. They pulled up my receipt and told me that since I didn't have a packing slip,I had thrown the wrong one away, they would only give me the credit amount of what I paid for the bra. Never mind that it was a new bra, in a size the stores don't carry -44B- and it still had all the tags on it. I just wanted a difference size. But they fought with me over it and made me really reconsider shopping as much as I do with this brand. In fact by comparison To last year I've maybe spent 500$ vs the few thousand and I have no desire to strike it up again with Torrid solely based on what I experienced with that store. I understand policies. I understand if it was clearance. But it wasn't. Not in their computer. Not when I bought it. I just wanted it exchanged for a different size! Ironically when they finally did process it after threatening to go through customer service one of the girls working out it aside to buy later specifically because that size and style were online exclusives. It was ironic and a bit insulting.

This Torrid has completely transformed. Rachel (new store manager) was the best thing that could…read morehave happened to this location. The old store manager was sweet as well, just didn't have the best staff! I was so excited when this location opened, but was quickly disappointed in how poor the customer service was. I dealt with it for a few months, but after November I was done with this location. I turned to online or Grapevine. I could not get over how rude the staff was at this location. My favorite employee there... Can't believe I forgot her name. (Short colorful hair with piercings) she's awesome. There was another one, but she's no longer there. They were the only reason I returned as long as I did. I vowed to never return to this location but my friend was visiting and had never been to Torrid. I recently had a major surgery and wasn't up to riding all the way up Grapevine, but just had to take her to Torrid. I decided to put my issues aside and take her here. Boy was I surprised! From the minute we walked in until The minute we left, we had the BEST Experience. Rachel was there every step of the way and made sure we had everything we needed. My friend was very pleased and I'm glad her first experience wasn't tainted with the rude customer service I received in the past. Can't wait till my next visit:)

Show up at 6:40PM? You'll find the doors locked and the staff staring at you through the glass as…read moreif you're an idiot. Store closes at 7:00PM. Complaint made to corporate as well

I came by yesterday after over a year (I prefer Torrid) , but after being in the store without any…read moreassistance or a simple hello, I decided to leave. However, I really needed bras and decided to give them a second chance today. When I walked in, again no greeting! I made eye contact with one of the employees (different employee than yesterday) several times, but still nothing. I decided to look around as they were having a spectacular sale and I couldn't let an unwelcome attitude stop me from getting what I needed. While browsing, I came across another employee (manager ) and still no greeting. I was still determined to get what I came in for. After a while, I felt like I could spend my money elsewhere (where I feel welcomed) and was headed out the door when the manager approached me and asked if I needed help? This may sound like I'm being a diva, but this basic customer service. Greet your customers and make them feel welcome! After expressing my experience and frustrations to the manager, she went out of her way to make today's experience a pleasant one. I truly appreciate it and was able to find some great items at a wonderful price. I even got shoes for $8. I'm glad my experience was turned around and I plan to return again soon.

I absolutely needed some wardrobe updates. Mainly tops but was open to looking. Monica and the…read moreteam were amazing!! Great prices, adorable clothing - felt like I was in a Bougie boutique but prices were WOW! New convert. 11 shirts, 1 pair of JUDY BLUE jeans, 1 pair JUDY BLUE shorts, bra, panties, 2 earring sets and one necklace for $81.27. I'm so going back.

Decent prices and quality for women's clothing that's both cute and not your typical mall fare. The…read moreclothing is mostly casual, ranging on up to comfy-dressy (think flowy dresses but nothing formal really) for 20-somethings up to early 30s. There's definitely some clothing that's too young for me but plenty that is just right. You won't be wandering around afraid that someone is about to ask if you're shopping for your little sister. GREAT jeans for curvy girls like me, and this past week they've been buy 1 get 1 half off, with the jeans being around $30. SOLD. There is also a great selection of pants/jeans with a short fit, again, great for a petite chick like me. Shopping for bottoms is normally such a frustrating PITA. All the people who work here are really pleasant and helpful without pestering you while you shop. I'll be back.

A wide variety of trendy and affordable boutique clothing that fits up to a 3x. The jewelry section…read moreis my favorite. So many one of a kind pieces. I always receive compliments when I wear an outfit from Market 31. It is worth the drive to Keller and convenient from the DFW area.

From the owner: We are a mother/daughter owned boutique that caters to women of every size! Located in the heart of…read moreKeller TX, we are the only boutique in Keller TX and surrounding areas that offers a wide range of clothes from straight sizes to plus size that you wont find in other boutiques. We strive to find unique clothing that will make you shimmer and shine and stand out in a crowd. We have clothes that people will be asking "where did you get that" Stop in and see us and get a new unique piece for your closet!

Really cute little boutique with reasonable prices. The owner is great as well. She is always very…read morewelcoming, friendly and helpful when I go in. I love supporting small local businesses and this is a great one to visit.

Great selection as well as friendly staff definitely recommend!…read more Great prices definitely check them out!

I love this store. The owners, family, and staff are always super welcoming, helpful and amazing…read more Selling to them is super easy and purchasing from them the same. I love the fact that they have plus size clothing, and options and I'm so glad they're around. The prices are exceptional and the selection plenty. Anytime I'm in Burleson. I stop by. Keep up the good work.

Unfortunately, I have never been treated so poorly by a local business owner before. Extremely poor…read morequality merchandise - literally unraveling in the store. Will never go back.

I stopped in yesterday. What a great little boutique with quite the selection. The owner is…read morecharming and helpful. I recommend this place!!!!

staff was nice and approachable and was happy to help. everything was in order and organized…read more prices are bit high even with some of the sales

This Victoria's Secret location in the mall is very organized and well stocked. I came in during…read morethe Victoria's Secret Semi-Annual sale. The deals were incredible. They offer a variety of lingerie , sleepwear and fresh fragrances. I would check this location out and take advantage of semi-annual savings!

I'm shocked they don't have any reviews yet!…read more People were not friendly, The selection was limited. Prices were ok, some deals here and there. Just don't expect any help from anyone here.

there is a limited variety in agreement with other review that staff were not particularly friendly…read moreor interested in helping out.