Just moved up here and already have been to this Hot Topic multiple times. Great staff, very friendly and helpful. They're always very well stocked and even have some items I can't find online or anywhere else. I've only ever had one issue, I wanted to make a purchase and I accidentally clicked a button on the cash register machine that declined my signature, the employees all insisted that on their end it showed the purchase was unsuccessful. However, through my card company I saw that the money had been taken. I had reattempted the purchase which caused my card to be placed on hold, the hold was released but my money was still gone. I contacted my card company and they said there were no issues on their end and to speak to the merchant. The employees at the hot topic said this was out of their control and escalated it to customer service, customer service apparently told them it was most likely a refund and would take about 5 business days to process. I waited an extra day, so about 6 days and the money had still not shown up on my card. The employees said it was out of their hands and to speak to customer service, they gave me the number and I called. Customer service told me that it was out of their hands and to talk to the employees. I mentioned this to the employees and they got upset and explained that they're told to forward these problems to customer service because there's nothing they can do. I called customer service again and spoke to a different representative, they told me yet again that it would be a situation for the store employees to handle because they (customer service) only deal with online orders and not in-store transactions. In the end, my money was gone and nobody could help so I had to dispute the transaction with my card company. It was a bit frustrating and I hope whoever is in charge in those situations takes responsibility and has that figured out, regardless, I absolutely enjoy the employees that work there because they are very friendly and even will hold some items for you if you can't purchase them right away. I give my best regards specifically to employees Cole and Emma, they are patient and helpful, really friendly and relatable too! They're the best! I love this store! read more