We were told by the manager that we could only take 4 items in the fitting room at once, then we…read morehad to come out and wait for our turn again to try on another 4 items. We were dress shopping for homecoming. This is not efficient for the customer OR the store. He was very rude and told us we weren't aloud to hold up a fitting room that long - even though we were clearly on a mission to make a purchase. We put the items back and walked out. The stingy rules and the quality of the dresses did not match. Many dresses had pulls, stains, rips, etc... We went back to Macy's and HAPPILY paid WAY more than what we would have for better quality items. DO NOT RECOMMEND! One star is too generous, although it was required to post.

if I could give 0 stars I would. this past weekend shopping with my daughter for prom dresses we…read morestopped into the store at white marsh mall. the store was busy so I used a pole to get the dress down for my daughter. Before I could hand her the dress a store employee named Moriae snatched the pole from me and asked if I worked there. I began to answer him and he said no you don't because I do and don't ever touch anything without asking first. and he stormed off to go back behind the counter and finish helping his guests. My daughter was trying on the dress so I waited patiently to speak with him. When I did so he told me that it is common knowledge to not touch any of the dresses or any of the poles until we are greeted and helped. That this is common knowledge to anyone. I told him I am an adult and am grown and for him to never speak to me that way again or to anybody for that matter. He started to ramble on about how I should know the store policies and he's the manager so that gives him the right to act like that. horrible service horrible attitude. this kid needs to learn respect and maybe his parents should be ashamed to have raised a person like this!!!

Usually everyone here is upbeat and helpful. Today wasn't the case, but perhaps Diane was having a…read morebad day.

Diane and Brenda provided exceptional customer service. If you want to shop and receive the…read moreone-on-one attention while shopping, shop this location. Excellent service and I found exactly what I was looking for.

We've been visiting various thrift stores around the county recently, and thus far I feel like this…read moreGoodwill has been the most disappointing. If I could describe it in one word: SPARSE. I know Goodwill gets donations constantly, but you wouldn't know that by visiting this location. They had maybe two dozen pairs of men's pants (not counting "slacks"). So much for finding a couple pairs of cargo/work pants for Jeremy. We left empty-handed

This location should be ashamed. I saw crazy prices, some things cost more than they cost in Ross,…read moreTJMaxx and heck, Walmart. $25 dollar throw blankets. Vase priced at more than the original cost at Ross. Such a shame. I will. It be returning and do not recommend.

I found Michelle Rene through a friend and had her not only had her help me design a look for my…read morebridal shower, but also redesigned my rehearsal dinner skirt and my wedding dress alterations. In our final fitting, my mother and MOH looked at each other, completely overwhelmed of how to help me into my dress on the big day, and with five days before the wedding, my mom asked to hire her as our day-of concierge/assistant, and Michelle dropped everything to help! With an affordable price for her service, her presence was not only outstanding, it was invaluable. We didn't realize how much we needed her until the big day came. While myself as the bride was pretty cool as a cucumber, my mother was (for lack of a better word), a hot mess. Michelle not only took care of my needs (and thought of everything), but made sure my mother was calm, cool, and collected so she could enjoy the final moments of getting ready. Michelle came fully equipped with an arsenal of tools, a steamer, and such an amazing personality. She thought of all the small details, assisted the photographers and fluffed my dress as needed. She was prompt, friendly, helpful, kind, understanding, and all the things. Her alterations were stunning and I felt so comfortable and like a queen on my big day. She was there for all the moments and all the details, ensuring the ladies and men were properly ready to walk down the aisle and party at the reception. She is a dear person that felt like family that day. Would recommend her and will go back for other wardrobe design needs.

From the owner: Hours are by appointment only…read more I have been involved in the wedding industry for over 20 years now from working for some great vendors, to set up and managing some wonderful shops and boutiques to owning my own business. My forte' has always been wedding gown alterations and re-design work and I do enjoy the challenge of designing from scratch. Taking that flat piece of fabric, inspiration from my client and bringing it all to life. Recently I have added to my services personal dressing and styling. This has quickly become a great joy for me, and who better to take care of you for that special event or your wedding day than a seamstress that understands fit and style. Personal dressing allows me to take the stress off you and make sure that even the smallest details are taken care of and that you look and feel your best! Please feel free to call me for a free consultation so that we can design the perfect package for your needs, from everyday alterations to that most special day in your life.

I was seeking some special pieces of furniture…read more I chose to come here to see what they had on Black Friday. I really didnt see much I was interested in. There is Macy's Furniture and Macy's regular store at this mall. Walking in I was never greeted nor spoken to by any associate I walked pass while browsing the furniture selection and their household goods (comforters, bathroom and other decor that is in here). The store seemed organized and clean but the customer service lacked tharlt special smile and greeting.

I get a lot of my gifts for people from Macy's! I absolutely love the Unwritten jewelry line they…read morecarry and the wide variety of great perfumes. The Unwritten line is affordable and meaningful which adds such a personal touch to their jewelry. I was in there yesterday to get some Marc Jacob's perfume for a gift but they unfortunately didn't have the size I was looking for. Melissa and Manoli didn't hesitate to present and help me decide on another option. Macy's is having a friends and family sale that ends tomorrow 6/9 so it made sense to purchase a bigger size for a small price difference with the discount applied. Manoli was wonderful in helping me find a fragrance I was looking for by YSL and put me on to new perfume by Burberry (Her Intense) which smells amazing! What topped it all off is that Melissa also tossed in a free Marc Jacob's bag that was such a nice gesture!

Do Not order anything from this company. I returned merchandise over a month ago. They keep saying…read moreit takes 10 days to process a refund, well it's way past that! They claim they don't have supervisors. And you can't talk to anyone in the United States!! Horrible customer service!! No excuse!!

Great selection, not too high prices, employees were extremely nice and helpful. When I walked in I…read morewas greeted and was explained the sale price. I was I was approached again by another employee to help. Never been here before but it will now be my go-to store. Good job fashion to figure, you're doing it right!

I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

This rating is specific to the customer service, especially the cashiers working in August 2025. I…read morewas able to find several items for my nephew, and the store wasn't too busy, but the employees seemed to have no couth and no care for providing quality service or moving customers through the line efficiently. The cashier I was unfortunate enough to get spent all of her time looking past me to yell at one of her coworkers across the store. Whatever the inside joke was simply couldn't wait, I guess. To make matters worse, the manager was a few registers over (I know because she had to be called to push through a discount), and she was busy in her own world as well.

This store was so packed! The fitting room was unattended. After we spoke with an employee the had…read morean attendant come in about 3 mins. Very professional. Store was clean and fully stocked. Everyone there was nice. Got a few pair of shorts and a very good price.