I rarely leave negative reviews, but my experience with Rosa Vazquez was incredibly disappointing…read more I booked a massage more than two weeks in advance as a birthday gift for my husband. He drove 50 minutes to his appointment only to arrive and discover it had been canceled. The only notification sent was digital, I received no phone call. Unfortunately, I didn't see the email/ text until after he had already arrived. In her email, Rosa explained that she was too sore from building her house the day before to work. I understand that people get tired and that unexpected situations can arise. However, when you run a customer service business, your clients time should be treated with the same respect as your own. A same day cancellation should have been accompanied by a personal phone call, especially when clients have scheduled weeks in advance and are traveling long distances. Instead, my husband spent nearly two hours driving on his birthday for an appointment that no longer existed. What was meant to be a thoughtful birthday gift became a frustrating and disappointing experience that could have been completely avoided with a simple phone call. I don't fault someone for needing to cancel. I fault the complete lack of consideration for a client's time and the unprofessional way the cancellation was handled. Unfortunately, based on this experience, I cannot recommend Rosa Vazquez or trust booking another appointment in the future.

I booked the 'Old Fashion' service and Rosa helped release tension that I'd been holding for a long…read moretime! She was very attentive to where my knots were and used cupping to help relieve those areas. Rosa was very knowledgable and made me feel very welcomed. Her space is very relaxing and soothing. Thank you!!

I won't say Debbie is Lady Jesus, but she sure knows her stuff. I've visited her massage studio…read moretwice thus far and won't hesitate to return the next time I'm in severe pain. She's extremely skilled in pinpointing issues and explaining what she's doing to *mend* them. Debbie employs a bunch of different massage techniques, including ashiatsu (back walking) and inversion. I never thought I'd be okay with someone walking on me, but it really does seem to help with pain and alignment issues. I appreciate that she listens intently and then formulates a plan to lessen the pain substantially in the selected time session (I've requested an hour each time). I've had some frustrating back issues for several years now (sciatica, scoliosis, bulging disc...you name it), and it's incredibly reassuring to know that Debbie is only a few blocks away when I need her. It's easy to get an appointment within the week. If she doesn't pick up the phone, leave a voicemail and she'll respond within 24 hours at most. Debbie is also personable and easy to talk to. I'm so glad she landed in Richmond.

We arrived for our massages Monday at 5:45 pm. Their sign says their open but no one is here or…read moreanswering the phone.

I really wanted to leave a positive review for Resolve Body Works because there were genuinely…read moreparts of my experience that I loved, but unfortunately the lack of communication afterward has left me extremely disappointed. I booked and paid for a sports massage knowing that every massage therapist has their own techniques and style. I want to be very clear that I have absolutely nothing negative to say about my therapist as a person. She was great - really cool, easy to talk to, and our conversation made the experience incredibly comfortable. The atmosphere itself was also outstanding. The space was welcoming, relaxing, and somewhere I initially planned on returning to, which is why I had already scheduled another appointment. That being said, these services aren't cheap, and I booked this massage for a very specific reason. I'm at the end of a long training block and preparing to run a 100-mile race. My goal was to loosen everything up, get some deeper tissue work done, and give my body the best chance possible to feel refreshed heading into the start line. Unfortunately, the massage felt much more like a relaxation massage than the deeper sports/deep-tissue work I was expecting. Afterward, I didn't notice any difference in the specific areas I had hoped to have targeted. I completely understand that techniques vary between therapists, and sometimes a service simply isn't the right fit. That alone would not have prompted me to leave a negative review. What has been most disappointing is what happened afterward. I reached out to Resolve Body Works multiple times to explain my experience and give them an opportunity to address it. I sent a text, an email, and a message through Instagram, and I also attempted to call the business. It has now been about a week, and I have received no response at all. I wasn't looking to attack anyone or blame my therapist. I simply wanted to communicate that I had paid a significant amount for a specific service and walked away feeling like I hadn't received the type of treatment I booked. I would have appreciated even a simple acknowledgment or conversation about it. Because I never heard back, I ultimately canceled my next appointment. That's genuinely a shame because the atmosphere was fantastic, I really liked my therapist, and I would have been open to returning and trying something different had someone simply communicated with me. Ultimately, the massage itself may have just been a mismatch between what I needed and the technique provided. I can understand that. What I have a much harder time understanding is reaching out through four different methods and receiving no response whatsoever. For the amount these services cost, communication and customer care should be part of the experience. Unfortunately, I walked away feeling like I spent a pretty penny on something that didn't meet my needs and then was completely ignored when I tried to address it.

Been here a couple of times over the past few months when down in RVA and not disappointed. My…read morefirst visit was a full massage with Jenna and it was so relaxing and I think I fell asleep within the first 20 minutes, which for me signifies a great salon and I was pleased. Today, I had reflexology by Stefanie and it was dreamy. It's so interesting how points on one's feet can be felt in various body parts/organs. Massage pressure is personalized and she was right on target as well as the manipulation of my feet was executed with care and gently. Stefanie has excellent customer service and she explains things as she moves around the feet however also periods of quietness for solitude or in my case a snooze. My experience at RESOLVE on both occasions SUPERB. Highly recommend‼

I have been going to Cheyenne for about 2 years. I originally went in with severe shoulder and neck…read morepain due to degenerative vertebrae. Her knowledge, expertise, and ability to relieve my pain and stiffness is amazing. She is kind, professional and really cares about her clients! She has helped me to avoid invasive and unpleasant medical procedures. Thankyou Cheyenne!

Cheyenne. Has been there for me over the years. She's helped me be healthier. Her knowledge of and…read moreskill with healing modalities is deep. She's forth-right kind and honest. I appreciate her.

First time here and Stephanie did not disappoint! Stephanie's body size will surprise how much…read morepressure she can apply to your body. The atmosphere was very soothing and relaxing in itself. She began with my back and worked her way from head to toe. The amount of pressure she applied, I left feeling like I was beat up by her (in a very good way)! The relaxed feeling of wanting to just go to bed after was awesome! I would not only recommend her to everyone I know, I will be a customer as long as I am here!

Rude staff. Would not recommend. Be careful about calling the phone number listed on their website…read moreto book an appointment. I tried calling during their listed hours of operation and the employee asked why I was calling because they were closed and she quickly hung up the phone.

If I could give Mackenzie 10 stars I would. I got a VERY long overdue massage last night. It was…read moreawesome you could schedule massages past 7pm on a Friday. I met Mackenzie, filled out some paperwork, chatted about problem areas and she got to business. I like that you don't choose deep tissue, sweedish, hot stone, etc, but that the massage is customized to your individual needs. I had a combination of all of the above used in my massage. Apparently I had knots in my neck, back near shoulders, lower arms and a tight butt (i'll take that as a compliment! LOL). She took the time to work out each and every knot telling me that if anything was too much to let her know. It was very intense to work them out but not too much but all worth it as man do I feel 100% relaxed today. I don't think there was any part she missed. For me the neck massage was worth the amount, i didn't realize i was so tense up there. She covered arms, neck, legs, back, butt, feet, hands, scalp.... it was amazeballs. When I was checking out, I had mentioned that I travel a lot for work and she told me they often have same day appts available if I ever just have a couple of free hours. So check this place out! Get Mackenzie and tell her I sent you! We will both get a discount! Oh and also if you check in on Yelp you get 10% off!!!!

My appointment was a couple's massage therapy session, which ended up around $140 with the check-in…read morediscount. David is a pro - very soft-spoken but he was super receptive to tuning the pressure in my massage. I didn't have too many specifics to focus on, so we just worked on relaxation - and I came out feeling like I had given myself a major gift. I'm coming back next time I pass through town!

I would love to leave a personal review, however, I purchased an Expecting Mom package as a gift…read morefor my daughter. Working with the front desk ladies was a pleasure. My daughter absolutely loved both experiences, the pre-natal massage and hydrating facial. She was so happy with services as well as the ambiance. I live out of state and she asked me "how did you find this place?!"

Wonderful massage therapy services. The reception area has a variety of products for sale and is a…read morepeaceful, clean space to unwind before your massage. The whole facility was very tastefully decorated, and warm and inviting. The restroom was very well appointed with actual little towels rather than paper towels. The massage rooms are peaceful. The tables are warm and the linens soft and clean. They have a variety of massages. The hot stones are wonderful to loosen tight muscles. I have booked with several different massage therapists over the years and have not been disappointed. The whole experience is rejuvenating. This is a great place to book your next massage.

Had a lovely facial there with Courtney and it was awesome. My skin is now butter soft and I'm so…read morerelaxed. Highly recommend for anyone looking to treat yourself to an unpretentious spa day!

I love this place and have been coming here for years. Every service I've tried has been…read moreincredible; the facials, massages, float sessions, and lymphatic drainage are all top-notch. The staff is genuinely kind, knowledgeable, and always makes you feel comfortable and well cared for. The vibe is calm, relaxing, and welcoming, and the space itself is absolutely adorable. I can't recommend this place enough and will always send people their way.