Highly recommend. Since I moved to Richmond 5 years ago I have tried around 10 different places and…read more15 different massage therapists. Nothing has compared to Emily at Carytown Massage. My first massage at Carytown Massage was by the owner (accidentally and luckily) and was amazing. I got the monthly subscription because I was so blow away. When I called to make another appointment I was told that he was the owner and he recommended I go to Emily. Since then I have seen Emily numerous times. Every time the experience is amazing. She really does know how to understand what muscles that need attention. After a few Swedish massages I tried a Thai Massage with her and it really was life changing. I can't wait to be able to go back!

I booked online for my daughter who was staying in Richmond. She found it easy to get to. Shonda…read morewas her massage therapist and really took the time to find out what massage would be best. She had a great massage and would definitely recommend Carrytown Massage! Thank you so much!

Samantha was truly a godsend to me in a time of need. I was intense physical pain due to…read morelong-standing back issues and desperate to find an impromptu massage therapy appointment. I called around to 15 places and thankfully the 16th call was Samantha. She was willing to see me with 45 minutes of making the call. Her holistic approach to the mind-body connection was exactly what I needed.

I bought a Groupon for a massage with Samantha. I love that she's located on boulevard in an old…read morefan house, so Richmond. My massage was AMAZING. She talked with me prior to starting and I mentioned that my back is usually really tight because of sports and weight lifting. She incorporated certain massage techniques and stretches into my massage and I feel so fantastic. Best massage I've ever gotten. I literally cannot wait to get another massage. Highly recommend going to see her - you will not regret it!

I desperately needed a foot massage after a long work week. I was able to book online for a same…read moreday massage. The massage was great! The space was clean and everyone was very professional. The price was also great compared to other places. I will definitely be back for another massage.

Had a wonderful 60min massage. The pressure was perfect, she incorporated a little stretching which…read morei love. There was just a little snafu when she double charged me prior to the visit- they did catch it immediately but i guess couldn't figure out how to fix it so the manager had to come in and process the refund when i was finished. A small inconvenience but otherwise a good experience, i will certainly be back for a longer massage!

Massage was ok. I had an hour massage. She spent 55 mins on my back, which felt rushed. She spent 5…read moremins on the front. I did not feel relaxed. It felt rushed. Visiting from Texas. I personally would not return.

I was in the area for a meeting and had 2 hours to spare so I decided to come here- opted for the 1…read morehour deep tissue & 1 hour foot massage. Altho the massages were decent and my therapist does have "good hands" & was very gentle, maybe a little too gentle, there were many cons that made my experience unenjoyable. Nobody speaks any English- everything I said or asked, my therapist didn't understand, she just smiles & says "ok" and during the 2 hours in the room, she went in & out a lot. Not to mention, she shorted me about 10 mins- apparently, the time starts after you pay, not when the massage starts & they don't use a timer. Prices are on the higher side & there's a $3 fee if you're paying with a credit card. What's really annoying was the receptionist lady kept talking loudly on the phone nonstop, like can I relax & enjoy my massage in peace?! Def not coming back again :x

Had a 90 minute massage, and they were able to help me get rid of some knots on my back and my…read moretraps. It was so relaxing. I also prefer really deep pressure, which they were pretty good about. I wish it was actually deeper pressure, but I didn't ask so that was on me. Overall, amazing massage. Just a heads up, they do charge a fee for using your credit card, so I would pay with cash instead. I didn't read that anywhere on their website, so I may have missed it, and it was quite a surprise.

Today I was running on schedule to the airport, so I decided to stop in for a massage. The nice…read moremanager suggested a four hand massage, which was a first for me. I will say it was absolutely amazing! The ladies that helped gave me the best massage of my life. Lisa and Cassie offered a very professional massage with wonderful attention and care. I'm so comfortable as I'm waiting for my flight this afternoon. I just wish there was a few more minutes in the appointment to visit. I was hoping for a little more within the hour. I still appreciated the time that was shared - Thank you!

I made an appointment at 11 weeks pregnant, not realizing that it wasn't something I would be able…read moreto do. I show up to the spa and once I get inside she asks how far along I am and says I will not be able to get a massage. I ask her why no one called me because I had to drive 30 minutes to get there and she said she called but didn't leave a voicemail "because that doesn't work out for them". I left mad and asked for the owner to call and the owner proceeds to tell me how I should have googled at what week is was appropriate and she was sorry that I didn't like how her customer service manager responded. She was rude and condescending and refused to address the customer service issue I called about. She made the entire situation my problem because I shouldn't have made the appointment but didn't want to acknowledge the customer service and communication break down. The website should be updated to reflect what services and to whom they are offered, the staff should learn how to handle customers and the owner needs to take responsibility and accountability for customer service concerns. I've never had such a terrible customer service interaction let alone from an owner that refused to even listen and address my issue. I also looked at legitimate local spa websites and they clearly define who, when and how long pregnancy massages should be.

Making an appointment was easy with their app. Also made payment easy. Receptionist was friendly…read moreand helpful. My service, a facial waxing, was performed by Joanne who was fantastic! Listened and did a great job.

Very good service. Legitimate Chinese style massage. Very skilled at achieving excellent results…read morefrom massage.

We were greeted by two ladies, who had a lot of energy. Lights were dim to give it that relaxed…read morefeel. We had both gotten the deep tissue massage. They guided us to the couples massage room, where there were two beds, a station for oil, towels, etc. we were instructed to be in our birth day suits. Once the massage started, I knew that it was going to be a painful massage. We paid for the deep tissue, so it was kind of too late. I did tell her to take it a bit easy. It felt good majority of the massage. But some areas, such as my back and thigh hurt. They provided us with a small bottle of water after their services. I felt a bit relieved after the massage, but the next day our bodies felt sore. I will still give them 5 stars because it was my choice of massage. It wasn't their fault. Spa was very clean

First time here. Going to return for sure! The masseuse,Naomi, was skilled and found areas I didn't…read moreknow were tight. The technique was different from other massages I was covered for the first part and then skin to skin the second half. The hot stones were amazing! Threw in 15 minute reflexology which was again well done. One comment, the room was fairly noisy. I could hear phones ringing, people coming in and conversations which distracted from the experience.

First and last time visiting this place. Went here for a couples massage for the first time. Not…read moreonly did they not disclose that a man would be performing the service prior to starting, but the woman left more than a dozen times throughout the hour to answer the phone or attend to other guests. Additionally, it has now been 10 days since the service date, and my back has not recovered from Taiwan Tony's crippling and calloused hands effectively crippling me. I cannot move my neck without debilitating pain. If I could give zero stars, I would. Find better care elsewhere. Scam Asians.