Don't ever purchase from this vendor! They don't offer any refunds on items they sell that are not compatible to authentic brands and sold me merchandise that wasn't authentic brand name or compatibility with my cell phone. When the salesperson attempted to convenience me that my credit/atm had to be processed as an ATM card, I should have not purchased the product.
I had came to there store (8/17/17) to purchase a cell phone battery to replace my old one. The light skin Latino looking male behind the counter (who seem to be acting like the assistant manager or lead salesperson) instructed the other male salesperson to assist me. In turn, the guy searched through batteries and found one to insert inside my phone. He had shown the battery to the guy who acted as the assistant manager or supervisor. His supervisor told him to make sure you charged it to insure it's the right battery. At the time he said such, the salesman said it's already charged as my phone began to come back on. At that point, both his supervisor and the salesperson stated it's the right battery.
However, the battery only had a little charge of 15% and it required me to charge once reaching my destination. When I attempted to charge the phone, my cell phone immediately displayed the icon of the battery not being authentic and failure to charge. On 8/18/17, at approximately 3:50pm, I returned back to the store and alerted them to the wrong battery was sold to me as well as stating my phone displayed the icon confirming such.
The initial salesperson who sold me the battery wasn't present but the guy who acted as his supervisor was present. Again, he directed another salesperson to assist me. This salesperson looked at the battery and he noticed it was the wrong battery model number sold to me. This was after he looked at my original old battery. He takes the initial battery purchased back and starts thumbing through the stock of batteries.
To make a long story short, they refused to refund me a credit. They attempted to get force me purchase a product. Then, the sales supervisor tells me "Oh, we can order the right one and you can come back for it." I told them "Look, you sold me the wrong merchandise and I am not even from this area. You want to try ordering something; that will take a week and I am leaving from here come Tuesday. You owe me a refund." The sales guy says to me "I'm not the boss and can't give you a refund." I asked who's the boss and he points to the salesperson who appears to act as the supervisor/manager. I told to him and he plays a game like he's not the head person. He starts telling me about his manager isn't going to give a refund. We don't offer refund only exchanges. We sold you the right battery type but some Verizon phones our battery won't work. I've never had this happen before and you're the first case. That battery fitted your phone and that means it's the right battery" I told him "well, now you've run into it with my phone and it's because this isn't the right battery. This isn't a case of me not liking something. It's a case of you selling me a fake product and I am owed a refund." Again, the sales supervisor says to me "We can't treat you different than another customer. My boss has never given anyone a refund." I replied, "You ever heard of consumer fraud law? This is a case and it is the law to not commit fraud on a customer." At this point, the sales supervisor tries to intimidate me by saying the following "Look this is Elizabeth and my boss doesn't have to give you a refund. You can get the police and he still won't do anything." At this point, I told him, "I will handle this the legal route." I had taken my old battery with me. The arrogant sales guy yells back "Do you have your battery?" He mumbled something else but I didn't bother responding further. So people, don't ever purchase from these guys. read more
