I had made calls around to other body shops for a quote on my car repair. Either was quoted…read more$1000-2000 more or couldn't get in for an appointment (for a quote!) within 3 weeks. Called Metro Collision, got a quote that day, and the car was repaired within 2 weeks. So happy with the finished product and the excellent customer service every step of the way.

While I can't imagine anyone would want to have to use a body shop, Metro makes it a very good…read moreexperience. Last month I had to take my car in due to a hit and run (I was the hittee). The staff there were very good at providing an estimate and walking me through the claims process, something that my insurance wasn't as good at. They also arranged my car rental and helped me take the car seats out of my car. They answered my questions quickly and had a real desire to help. The work was finished on time and my car looks like the accident never happened. It was a really great job all around and I wouldn't hesitate recommending them to others.

Not sure what is going on with this place! New owners? New management? I have been going there for…read morea must be almost 20 years now with my cars and have been previously satisfied. Jim (the previous manager or owner) knew what customer service was and appreciated customer loyalty. Things have drastically changed! Just today I called looking to get on a hoist for an urgent but quick repair to refasten the heat shield to the underside of my car. The front half had fallen down and is acting like a plough and is about catch and completely rip off. Something that really couldn't wait, right?! I figured they could slip me in for the 5 minutes it would take to run a couple of screws in while I I waited. NOPE!! I called and spoke to a woman and told her the issue and that basically the car is not drivable without almost certain further immediate damage. When I suggested they might slip me in for this quick repair, she just about laughed. She went on to tell me that 10 DAYS from now is the first time they could possibly look at it and that they had 50 cars waiting. Huh? Not; " We happen to be super busy today but I'll see what I can do, OR try back later this afternoon OR I'll put you on a list for cancellations. Nothing. No effort to help. What's the point of being loyal to a garage when the one time I need something small done quickly they don't even try to help me? WTF I was extremely disappointed after all these years. I guess I'll have to go somewhere else. It appears their days of customer service are done and trying to jam through as many cars as possible is what's important. : (

On May 15, 2023, this repair shop, OK Tire at Lady Hammonds Rd., replaced a converter, charged me…read more$1,304.10 just for the part, plus costs for labors and supplies. With the invoice showing the code of the part, I was able to check by Googling the market price of the part - only to realize that the part is selling for $659.97 by Parts Avatar, delivered for free across Canada. So, the repair shop got an exorbitant 97% margin on the part! This is repair services where you make living largely on labor and expertise, not on parts you just order and pass their costs to customers, especially given the part's great availability in the whole country. Being in the business, the shop certainly can get an even lower price from its regular suppliers. The shop could have suggested to me to get the part delivered at a much lower cost to their shop to get installed; instead, they FOOLED a customer by HIDING such a possibility just to make UNJUSTIFIABLE money of $636 ! That is total lack of transparency, honesty, and customer care in best, and deceptive business practice in worst.

My air conditioner quit on a really hot day and Yuille got it right in to check it. It was empty…read moreso they refilled it and I'm good. I was so happy to get it fixed right away. It was amazing they fit me in. Great people there. Would definitely go back.

Awesome service. Friendly people there…read more Worth the drive from Fall River. Having a shuttle service is a huge benefit even though we didn't need it.

very frustrating to deal with, I've brought my car in a few times now and they can't meet their own…read moredeadlines ever, I'm extremely disappointed with the lack of communication and care when fixing vehicles. In the past 3 times I've used them they haven't been less than a week late on THEIR set deadlines. Even then they've returned the vehicle and requested a second visit EVERY TIME, absolutely terrible wouldn't recommend

I don't even know where to start! I have never been treated so bad by a mechanic shop!!! horrible…read morecommunication skills and lie after lie! They take on way too many vehicles then they can handle! Customer BEWARE if you don't plan on having your vehicle within the month then I would stay clear of this business!!!

I scheduled my vehicle for repair on a Monday. They changed it to Tuesday. I dropped it off and was…read moretold it would be ready by next Wednesday. I called on the following Tuesday and was informed that it would be another week due to an issue with parts. An issue I had no control over. I didn't appreciate not being kept up to date and I told the receptionist as much. I may have said it was bullshit practice not to keep a customer informed or something along those lines. I wasn't happy. Anyway, she was apparently offended and today, Thursday, the manager calls and gives me shit for being not nice. So to recap: 1-they told me when it would be ready 2-they knew that changed but didn't bother to tell me 3-I call to confirm pick up and THEN they tell me there's a delay 4-the manager then thinks it prudent to call and berate a customer and says he listened to the tape of the call and claims I hung up and swore at her - not so much, but whatever. I told him it's the lack of communication and the poor attitude that's the issue. Is it just me or should they have let me know what's going on? And according to the manager " you have a rental so it's no big deal" seems a bit off. Perhaps keep your customers informed of changes and don't piss them off by being stupid about it. I don't know about the quality of their work but their customer service leaves a lot to be desired. I'll review their work when I finally get my vehicle back.

We brought our car in for body work, they had to order parts then paint it. They did an awesome…read morejob, work done was excellent, cleaned the inside of the car before returning it. Kept to the original expected time frame as well. Price was very good compared to other quotes. Would highly recommend them. Very easy to deal with. Kathy M

They are friendly and seem to offer great down to earth auto service. I recommend trying them out.read more

Located just at the end of Barrington Street, this mechanics shop is both easy to find and a good…read morechoice. We got our annual vehicle inspection done here just a couple weeks ago and, even though we weren't pleased with the results, were happy with who helped us. The inspection itself only took about an hour. That's from the time the car was dropped off to the time of the call saying it was ready. We were pretty impressed with the speediness of their business. Sadly, the car had too many problems with it and wasn't necessarily worth fixing. We really appreciated that, when phoned by a mechanic at Todds, we were told exactly what was wrong, approximately how much it would cost and how long it would take. What we truly appreciated was the mechanic telling us it probably wasn't worth to fix. Normally a mechanic will just do the work and take your money, no matter how necessary it was. So now we're in need of a new car, but at least we don't feel cheated by the person doing the inspection. We were satisfied with the result and service at Todds, but certainly not happy about needing a newer car.

I don't know people like this sleep at night…read more Six years ago I started boycotting Kia Halifax due to a service appt that went totally sideways. As per my previous review I did go back for a recall, but that didn't go well either. I almost went back recently but now will never go back. Online, I told them that I have a water leak into the trunk and back seat. Without seeing the car, they tried to upsell me on an alignment ($100 or more) and a 'routine' service 4 ($550 or more!). When I called their service manager Allison Drummon about the upsell, she seemed to think it was appropriate. I told her I'd never be back and would spread the word that people should avoid this place like the plague!

Have been making my annual inspection and maintenance with them for years. This year, after an…read moreundercoat they didn't mount a piece of the bottom plastic correctly came off the next day hit the tire and the tire ate part of the piece. Went back, was treated like a liar, they said I hit a rock or something, it was clear the piece came out because it was not installed correctly back, but they treat me poorly. Never see a place treated a frequent customer with such disrespect. The technician said "if it was my decision I would just give you a new piece", right in front of me. He knew it was caused by a poor installation. Don't recommend this place and I'm not putting my feet there ever again. Nobody should be treated as a liar. If you are reading this, look another place to put your car, these people don't care, they just want your money.

Awesome, fair service…read more Had these guys check my truck after another garage told me I needed an obscene amount of work to pass MVI. Things that I *knew* were OK. They did mention a few things that would need a look in the future but nothing that was a problem today. I will send friends here.

Listen these guys get the job done and do it just fine, not olny are they accomadating theyre…read moreefficient so go there and get a tune up or undercoat and whatever else you need They have a super friendly office girl and they fixed my car and they were very reasonable. I m happy