I placed an online order and picked it up. I drove home and we opened our orders. All but one order was missing the queso that we paid extra for. I took 3 of the 5 items back to the restaurant and asked for the items to be remade. The worker (Mary) was extremely rude throughout the entire exchange. She told me that she made the order and that it was not her fault the order was made incorrectly. She told me that it was my fault the food was made incorrectly because I took too long to return to the store to get it fixed. I returned to the store within 15 minutes of departing. We had a burrito supreme that was missing queso. We had a li'l burrito that was supposed to be smothered and was not. We had an order of two founder's chicken tacos that were supposed to have queso added and only one of them had queso. Those three items were brought back and shown to Mary. She berated me the entire time I was there telling me it was not her fault and that it was my fault for taking thirty minutes to come back. She said that she called the manager named "Jessica" and she said not to remake the cold food or refund the cost and that she could offer us a small cup of queso and nothing else. She said that me taking thirty minutes to come back did not justify her remaking $50 worth of product. I asked how it was $50 worth of product when the entire bill was only $30 and I only brought half of the items back to be fixed. She said well it was actually $32 and pointed to my receipt. I asked how it came out to be thirty minutes when I was back in 15 minutes and she said well you had to wait for me to help the customer that was in here and then I had to call the manager and she said not to remake the food or give you a refund because it had been too long. We went home with cold incorrectly made food and a cup of queso on the side. read more

The grossest buritto I ever taste, Ordered steak buritto, I got zero meat as in zero, a raw rice, taste aweful read more

Hot Head Burritos - Steak buritto without any steak. - Mexican Near Me - Crestview, Florida

Tastes like a knockoff of Chipotle! I got a Burrito bowl here with cilantro rice (just like what Chipotle has), black beans, fajitas, spicy chicken, corn, spicy salsa, sour cream, and cheese. The one thing that's different than Chipotle (but I like better anyway) is their sauces. Their sweet habenero is really good and their zesty garlic isn't bad either! The cashier was super nice and helpful at explaining all the sauces since this was my first time. Also, they give coupons for BOGO and $2 off your next meal. Love that I found this spot bc Chipotle is 45 mins away from here. read more

Hot Head Burritos - a hot head burrito - Mexican Near Me - Crestview, Florida

This is one of the two worst burrito bowls I've ever head, and I've had hundreds. When ordering, it's clear that the food had been cooked no later than the previous day. All the meat had that dry, crunchy looking layer on top of it that happens when it's left out for a while or if it's been refrigerated without being covered. The "pico de gallo" was just small diced tomatoes with no visible seasonings or cilantro. Speaking of which, the cilantro was wilted, splotchy, and had a lot of stems throughout. The lettuce was wilted and dry with brown spots. I ordered the barbacoa and chicken...the barbacoa visually resembled some sort or shredded meat but tasted like a slim Jim. The chicken gave the impression it had been pre diced and frozen and that came through in the taste and texture. Lastly, for my fellow guacamole lovers, it was just plain avocado that had been mashed up days ago and was brown throughout, not just that thin layer on top that normally happens after a few hours. read more

It is rare to find a local spot with allergy information. As soon as I walked in and asked, they were able to pull it for me. The staff was friendly and completely accommodating. They use soy in their oils (chips, tortilla shells); however the rices, beans, and most sauces were vegan and soy-free. I was able to come up with an option, which meant a lot. The staff was so great that I'd add another star if I could. THANK YOU fir catering to those of us with food allergies! read more

Hot Head Burritos - Custom food allergy friendly Veggie Bowl - Mexican Near Me - Crestview, Florida

I went with my grandma and I got a burrito and she got a taco and it was her first time eating we both loved it, the chicken was perfect and basically everything was perfect. They had clean tables and it's nice to eat inside and they play music too! The service was great and they do it so fast and they don't take 20 minutes it took like 2 minutes to get our food.10 stars!! read more

Best Barbacoa in town. Wish they had better rice. Price per taco is high. I do always have to watch because sometimes they go to make my taco and it looks like the meat in the serving bowls has been sitting awhile. When it's fresh, it is delicious. read more

Love this place and it's big fat burritos. Also they seem to have many good deal and freebess if you download the app. Love this place.

Holy burrito, this thing was huge. One was large enough to share between myself and my son. First time here and the food was good. Chips was thin, cheese sauce was warm which was nice. I was thrown off when my burrito overall wasn't warm. I would have though, the chicken would have at least been hot but I was mistaken. Also the jalapeño wrap didn't have any spice to it what so ever. All in all, I liked it, just wished it didn't taste like it had been in a cooler. These negatives won't stop me from returning. Next time I'll bring it home and heat it myself. Also, Do not count on keeping half for the next day, it gets a little....wet overnight. read more

Hot Head Burritos - a hot head burrito - Mexican Near Me - Crestview, Florida

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Can't order online. Neither their nor yelps website will finish the order. And they won't take orders over the phone either.

Worst food I have ever tasted. This location should be shut down or re organized employee wise. FWB is good, this place was a let down. 5 bucks for chips and quest? Let me give you a plastic baggie with 10 store bought chips in it. Queso tasted like melted land o lakes, no flavor. meat was way overcooked, and burrito was bland. My 3 yr old daughter wouldn't even eat the quesadilla. She said daddy, this is disgusting I don't want to eat that again. Crestview FL has some of the most terrible food establishments I've been able to visit, this hotheads is by far the worst in town. read more

A lot of burrito for the price! I got the 'small' version which is still more than enough for me! Brown rice ( thank you HHB! ), black beans, check ken, green peppers, onions, sour cream all rolled up perfectly! Only less than perfect thing is the sweet tea is not southern sweet - no worries. - Glad we spotted this little place. read more

Hot Head Burritos - a person eating a burrito - Mexican Near Me - Crestview, Florida

I placed a significant order with burritos, tacos, and an order of nachos to be picked up. All of which were cold, our entire meal. I've never had such a blatant cold food experience, and we live 5 minutes away. We will never return to eat here. read more

They did not confirm my order and I had to go through the hassle of canceling and getting a refund.

I didn't think it was possible a restaurant that is a shittier chipotle and more expensive

This was my first time coming here. Ordered take out and the food was prepared and ready when I arrived. The food was spot on with what I exepcted and the food was delicious. I would recommend people to this location, for sure. read more

Hot Head Burrito online ordering took longer than if I had come in. I arrived 3 minutes after my order should have been ready and was told they had not gotten to it yet. It was a small order for two people, and despite ordering ahead, my meal was not ready. I was told they would start it when I walked in but it was another 10 minutes before my order was even started. I will never come back here again. What a waste of time read more

I absolutely love Hot Head burritos. They are my go to place and i love their Leroy spicy chicken bowl!! Very clean place and they do wear masks! I love how they followed the guidelines for Covid to keep everyone safe! Love love love! read more

It was OK. I heard it was an "off brand" chipotle. Lol. I walked in and no one said hello. The food looked like it had been sitting there a while. (You know how you have to stir it up first) I took it to go and it was just not good. The rice had hard parts in it - tough to chew - it did not taste fresh and not worth $11. Maybe their burritos are better? I wouldn't recommend... read more

Ordered a bowl with rice (minus the cilantro), pork, black beans, corn relish, tomatillo salsa, and tomatoes. Boring, basically flavorless, except for the sourness of the tomatillo salsa and the off tasting pork and tomatoes. Expensive for what you get, go across the street for Taco Bell, better taste and less costly. Very disappointing. read more

Food is just alright. Very little flavor in their meat. Staff was helpful and pleasant. Had a chicken burrito loaded with everything I could cram in there. The burrito was the size of my arm it was YUGE! Enough for two meals. read more

Love love love this place! It's a lot of food for an affordable price. My husband and I get the bowls with barbacoa and it's delicious!

Husband wanted a burrito, I got a bowl. Staff was friendly enough, but we obviously weren't very familiar with their menu. There are extra charges for a lot of things ( tortilla on side, queso, gauc, etc ). The gentleman was kind enough to notify us a before putting the items on our food. I realize now they have a rewards systems but it wasn't mentioned at check out time. Food was decent and reheated well for the next day. I'm glad they had a spicy and regular version of meats, since I can't do spicy. read more

This place is garbage and the food is nasty. I will never ever eat there again. If I get paid to eat there, I will give double of the money back to not eat it. read more

Horrible!! Just horrible!! Ordered the nachos and had them delivered with DoorDash. Very small portion and looks like a 3 year old put it together. No chicken, barely any chips, and mostly black beans. I should have known better, especially as horrible as their burritos are... drive to Destin and get CHIPOTLE!!!!!!!!!!! read more

My husband's favorite place. Lots of food for the money, great taste and friendly staff. Helps that their location is perfect for popping in either going to or coming from our house! The loyalty card is great to, especially cause we are there a few times a week! read more

The food is really good - we thought we were true Chipotle fans but Hot Heads definitely gives Chipotle a run for their money if my review was strictly based in the taste, quality, and presentation of the food. However, the staff is awful. Arguing in front of us about the staff schedules, whispering, standing around texting, being very lazy, and worse - one girl in the burrito prep area literally with her hand down her pants!! We were not the only customers in the store, but it was pretty slow for a Sunday afternoon. The atmosphere is okay, the definition of "fast casual." It's pretty overpriced but would go there again since the food is good. I would definitely hope management reads this review and does something about the staff. We were so repulsed by the employee with her hand in her pants, texting, and leaning on the wall. Eye rolling, and expressing how they didn't want to be at work is not okay! Experience and atmosphere is very important and that's something this place is lacking. But the queso is so good so that keeps me interested. :) read more

Hot Head Burritos - a man in a blue shirt - Mexican Near Me - Crestview, Florida

I've had issues from finding jalapeño stems in my burritos to improperly wrapped burritos. I have seen a decline in quality since it opened. I don't think it will recover. read more

Hot Head Burritos - But into two of what I think is a jalapeño stem. One of the reasons I'll never go back and they will soon be out of business. - Mexican Near Me - Crestview, Florida

Great food with more options than Chipotle, the food tasted fresher too. The employees were very friendly and let me try the different kinds of sauce. read more

Food is a 5 star but employee isn't very nice. Especially lady with the big eyeliner wings. Ordered 3 bags of chips was only given 2 asked for the 3 and she rolled her eyes so far back I couldn't see her pupil. She was also talking very loudly on the phone instead of working. read more

The staff was really nice and the bowl could've fed 2 people really liked it and will definitely go again

Good build-your-own burritos. We've been twice now & really enjoyed it both times! Last time i forgot to choose my meat, but didn't even miss it for all the other yummy stuff in my bowl. Hubby really likes the chicken quesadilla, it's a chubby thing, not little & flat like 'that other place'. Check FaceBook for specials and deals (we got chips & drink for $1 one Friday!). It's nice to have some variety in town! read more

Really good burritos and burrito bowls with good variety. Good service. It will hold us over until we get a moe's

OK, I saw no problems with the staff, who were very efficient and generous in servings. I had the small burrito, which was not very small! JMO. I'm a veggie and I find it hard to get good meat-less food in this part of the world, but this veggie burrito was stuffed with grilled and fresh veggies, and very delicious. I'll certainly go back. PS I detest Taco Bell with their fake meat, fake cheese, fake you-name it. So I'm biased before I even walked in. But really, this place is good and worth your try. read more

Ate here on Thursday September 1st 2016 My whole family got food poisoning .... Wouldn't recommend this place to anyone...

Awsome. Burrito place. Good place to go for sum food in a laid back environment friendly place and friendly people

A little pricey but the food is awesome. Massive burritos and a nice variety of fillings and sauce.

Having recently moved from California to "the South" I am constantly on the hunt for a decent burrito. SO I popped in to this place in Crestview and didn't find one there. Ordered a chicken burrito ($6.99) - you choose the stuff inside. 1. Rice was undercooked - a lot. 2. Meat portion (chicken) was very skimpy. When I order a chicken burrito I like to find the chicken when I bite into it. Not here. 3. Skimpy size burrito - once rolled the thing was 2 inches by 3 inches maybe. Definitely not worth the seven bucks and change. 4. Music was very loud rap music - not really appropriate to a burrito joint and not going to draw a wide variety of clientele. Cross this one off your list and spend your $ at at a Moes or Chipotle (and neither of those is a decent "real" burrito either. read more