We arrived at Hotel Felix around 6pm. Got the choice of two rooms, one with Wifi or one with…read moreBalcony. We chose the room with Balcony. Next thing you know, a lady takes us 2 Blocks away from the actual Hotel into an Apartment. First we thought, ok we take that, because we liked the tiny balcony (even though we were out all day, so it's not necessary if you are out most of the time) but once we checked out the bathroom and bed, we quickly changed our minds. The bed was like a foam/futon mattress, I totally sunk in that bed, it was extremely bad and beyond uncomfortable. Then I wanted to take a shower and was so disgusted. It was moldy left and right, with Mosquito and other insects crawling around. We said to ourselves, that's it, forget the Balcony, we rather have a small CLEAN & ACCEPTABLE room. We took our bags and walked back to the hotel. We were exhausted from our long train ride but still kept it cool, explained the situation with the Apartment and asked very kindly for a room at the hotel itself just like we booked it. And here starts the drama....he was getting so loud, so rude and said, "take your deposit and you go somewhere else". We were seriously in shock, how can someone treat his guests like that. I might understand if we were getting there upset but we approached him nicely and with respect. It was after 7pm by that time and we just wanted the room we paid for. I work in the travel industry for over 10 years and never like to mention it but once he started lying, I said that's it. First he kicked us out, then he said "well, if you want to stay, you have to pay for the hotel". I said, "we paid for the hotel, not for an Apartment 2 Blocks away from the actual hotel". Then he said, the Apartment is cheaper. Well, I don't care if it's cheaper or not, we booked the "Hotel Felix, a double room with private en-suite". After going back and forth, he gave us probably the shittiest room in the hotel. It took another hour to get that room ready and by almost 9pm we got the room key. By then, we were beyond frustrated, upset and lost many valuable hours. He also made it clear, that if we didn't like that room, we could leave and we are not getting our money back. Last but not least, we experienced a bad water leak from the room above us. It was dropping down on our bed and stuff, so my husband decided quickly to go down and inform him about that. You would think, that he would be thankful & appreciative about the damage that was about to get worse but no, he cussed my husband out and said to him "you don't tell me anything, you can check out anytime, if you don't like it".
He is the WORST BUSINESS OWNER/MANAGER THAT I HAVE EVER EXPERIENCED. He is definitely not a smart business owner.
Enough said, I highly do NOT recommend this place at all. I only give it 1 Star, because the location is good but there are so many other hotels/hostels to stay at with great location & service.