Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

It is so sad to see the disappointing remarks. My mom was able to live out her last few days on…read moreearth there. It was lovely, the staff was sweet, attentive and the volunteers that came, were amazing. They played music, someone came to massage her, the clergy came multiple times a day. We were able to spend the night and be with her until she took her last breath. I only wish my mom could have enjoyed something like this in the nursing home. I thank God for Methodist in Richardson for expediting my mom to this facility. It wasn't easy but they did it in less than 24 hours. We are forever grateful.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

I spoke with the owner Roslyn Kingsbury about the possibility of having her service in my family…read moremember's home. She was extremely rude and condescending when I was asking questions. I express my concern about the health of my family member and possible needs she might have, and she kept interrupting me and cutting me off saying that she was not running a hospice. This lady should not have access to anyone's home since she does not care one bit about anything but money not people she is supposed to be helping. She even hung up the phone on me. Please, if you really care about your family, look for some other service. Rosly Kingsbury is the rudest most uneducated person I have ever spoken to, and she should not have a business trying to help anyone since she does not care.

Angelia Washington Loving Care…read moreMy Grandma was loved dearly and BLESSING U WITH LOVING CARE was the best! I would not have wanted it any other way. Our family was placed at ease knowing we had BUWLC to take care of the little thing that can cause so much worry & take too much time. Groceries shopping, preparing food & assisting with feeding & much more. Keeping up with Dr. appointments & paying attention to little things like cleaning the house & setting up service calls. One thing I remember is BUWLC having a phone set up with big numbers so Grandma could see without any problem and pushing one number to call different family members when she needed. Sometime we just needed a vacation week and Grandma was taken care. We were placed at ease knowing every thing was in order. I could go on & on but it was like an extra hand pulling my Grandma up to enjoy the last of her days with quality of life. We all needed that extra hand. I needed that extra hand of loving care.

Careworks has helped my neighbor with the care of his severe wounds and operations in both his…read morehands and feet. Staff also assisted him with managed home attendant services by a wonderful nurse. Mrs. Bea is a sweetheart and always did her best to answer any concerns we had. She showed true care and concern for my neighbor and even assisted us with finding physical and occupational therapies for him following both hip surgeries. If you want true, honest care, look no further. This company is definitely worth it. If need be, I will gladly consider them time and time again.

We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.

Halcyon Home Hospice has been wonderful to work with. The home nurse, Kirsten, was able to answer…read moreall our questions with kindness and compassion. Sally, the hospice aide, was so gentle and respectful taking care of our sister. Together they have helped to greatly reduce our fear and stress while giving my sister what I believe is the best possible care.

There are a lot of hospice providers in the Dallas area, but they are not all the same. After using…read morea less caring and experienced hospice in Lewisville, we reached out to Accolade in Burleson. From the first visit we noticed a difference in the level of service provided by Accolade. The nurses are extremely competent and they displayed a sincere interest in the patient as well as our family. They helped get us through a difficult end-of-life situation. If you are looking for a hospice, call Accolade and you will see what I mean.

We had a very different experience with this hospice. While some of the nurses were excellent, the…read morecase manager was very inconsistent with her service. She was defensive and adversarial when questioned about treatment. When the patient passed, there was no follow up call and it took more than one call to get the medical equipment picked up and there was no instruction for disposal of meds hospice left. The minister was looking to us for direction on how to proceed. I would not recommend this hospice for overall compassion.