I appreciate that such services exist my family member was not feeling well enough to get in the…read morecar with me to go to an urgent care when I stopped by to check on them, but symptoms were not bad enough/vitals were still within the range of normal, even if they were on the low end of it, that when EMTs checked them it wasn't enough to take them to the ER, particularly when they stated they didn't want to go. So having a service that brings urgent care to them was a great relief.
So first, shout out to the front office staff. I ended up calling three times for two issues (making online appointment, then the tracking when someone had been dispatched, not showing me where they were so I wasn't able to determine when I should wake the patient to be to have them be ready) and a request: I had made the appoint for my family member as myself being the individual payer because I didn't want to wake them to get their insurance and didn't want to use their card -if there were going to be billing issues, I rather I dealt with it then them- closer to appointment, they had woken up and I was able to get the insurance information and when I called, they understood the situation and put in the insurance information for the first line of payment, my card being second to catch what isn't covered.
Now, it's only been a day so I don't know if the refund for the initial pay will go through as stated, as you do get charged at setting up the appointment. But also, all their fees are listed on their website, including the extras that might be recommended so I understood what I was possibly on the hook for. From other comments, I will keep eye out on possible billing issues of double billing and such, but their fee schedule is listed and each option during the appointment was made clear it was a separate thing from the initial fee. I'm willing to admit, I wasn't the one who was ill/the patient and someone who is may not understand it because when you're ill it can be like that, but as far as what is covered by initial fee and not, that is laid out. And it is pricey for individual pay, but you are getting someone to go to your place to provide actual medical assessment/care, so it's not like it's a medical version of Temu, with off brand equipment and medication.
Second, shout out to Tylar, who was the one dispatched. She was very kind, professional, and respectful through the process. Even when being coughed on a time or two due to timing of when swab was being done and the need arose. She took the time to add in a second insurance I wasn't even aware they had, but that they informed her of at appointment.
Third shout out to Dr. Nangrani, even if done via Zoom, I felt he took the appointment seriously and listened to what was being said, particularly when it was mentioned there was shortness of breath -new information to me and not told to the EMTs earlier in the day-, even if they were talking alright and their O2 levels were in 'normal' range if hovering on the low end. What was prescribed was clearly the right call because there was notable improvement the next morning and O2 levels have since trended up.
There was a follow up zoom call that was opted for, just in case there hadn't been improvement in the morning and I believe the intake nurse -sorry I couldn't find your name!- and Dr. Busoul were just as professional.
Overall, I'm satisfied how the appointments worked out, the niche the service serves is very much needed I think, and I would use it again for myself/other family
