From initial RFQ to annual servicing, Jill and Bre do a great job of thoroughness, follow up and…read moremaking sure they support you in all requests. In today's digital world it is extremely valuable to be able to talk to professionals directly to help you make the best decisions for your coverage needs. Their proactive approach to annual reviews is something that we are grateful for and have never had an agency do that previously. I highly recommend reaching out to Jill and Bre to see if they can help you !

We stopped in at Dean Insurance Group office while participating in one of the scavenger hunts…read moreoffered by historic Dublin. The staff were incredibly friendly and welcoming and really great with the kids. They freely let them explore the office on their mission and gave them cute prizes when they found it. I was really impressed with how kind they were. The building is really cool too - it is a historic fire station, with informational signage available out front. Nearby parking is available in the public lots and garages around the historic area.

I worked with Jacki Maynard throughout the entire process and I couldn't recommend her more. From…read morethe best rates to the great advice and everything in between Jacki has been so helpful and attentive. I am so happy we were able to work together to make the process so smooth and straight forward. She is the best! Highly recommended everyone to her!

I am sorry to say that I had a bad experience with the agency since last July 2024…read more Miscommunication , lack of following up contact , jeopardized Insurance coverage on the last hurricane. Knowing that I had coverage, but I didn't. Thank god , no damages . Sorry . Finally coverage reinstated after 3, 4 months .

Josh has been my agent since 2001 and every time I need him to change something or send me…read moreinformation, I feel like I am his only client! This company is very thorough, and I know I am well taken care of and properly insured. Thanks to you all! Great job every time.

From the owner: Griffin-Lantz Insurance Agency is an independently owned and locally operated insurance agency in…read moreDublin, Ohio. We help people across the state find affordable and reliable insurance products from a variety of trusted carriers. As an independent agency, we can help you find the perfect combination of coverage and price to fit your unique needs. What Does Independent Mean? "Independent" means we're not tied to any one insurance carrier. In other words, we can research rates and coverage options from several top insurance companies to find the best policies for you. We do the shopping and comparing to save you time and money!

I've been told that this is a great place to work. They're…read morevery picky with their hiring process. There's always something going on there; whether it be food trucks, ice cream socials or grilling out. They welcome visitors with open arms. They also have a café that's filled with all sorts of snacks and drinks that are complimentary. Everyone that you encounter there is sweet as peaches. No one judges anyone. They're very client oriented and will do whatever it takes, going above and beyond to make sure everyone is happy. This call center also has nurses on staff to assist with questions or issues that anyone, employee or client alike may have. They have a photo studio, pool table, ping pong table, massage chairs, tranquility rooms and a huge fountain in the lobby. There's plants everywhere that help to give the atmosphere an overall sense of calm.

Way too many companies are completely ok with handing off administrative tasks to companies like…read morethis one. Where there is absolutely no wringable neck. Today I used the company's website only to be met with multiple technical difficulties with the filters. Then once I got everything set up it still decided that I want doctors in a 250-mile radius. Ok fixed that again, took screen shots of the five different doctors' offices, only to be met with "never heard of them" on call one. Call 2 "was accepting new patients but only with a referral", mind you cannot have both there. Call three was met with an automated voice mail that computer regurgitated the phone #, not a greeting that states you have reached the office of, and hours are and we are busy or off today and to leave a message. Call four was met with dialing the # and it just hanging up immediately did not matter what time it was. (hint it is an invalid #) Call 5 and final call from the Quantum health list of providers accepting new patients for my specific insurance was a perpetual busy signal. It did not matter what time of day either. You also cannot click the phone icon in their app to dial direct that does not work. Then when I called Quantum Health for my "concierge" experience I was met with automated hell, after a few minutes of this, I was put on the phone with a Quantum Health representative at 11:41am central 8/10/26 only to be met with no listening skills, genuine disinterest and utter annoyance that I a customer was on his phone. To be asked the same question several times even though I had already advised I used the representative that the company provided link that came to me in the mail for quantum health with a qr code for my specific benefits was providing garbage information. I get there are dumb people out there but stop triaging all calls in the same manner of assumption of dumb/stupid first and listen. Then if you assess idiocy after asking questions then you can assume away. You know you took a contract working with the public right?

Lucy Grosz is a the best at explaining insurance that I have had the pleasure to do business with…read more She presents the options that make sense for a particular situation, and then goes through the pros and cons of each. Highly recommend her!

From the owner: Medicare coverage and Health Insurance We have been in business for 19 years, helping people make…read moresmart choices for health insurance. We work with the insurance companies so you don't have to.

I am only giving them one star because Yelp won't let me give them zero stars. Their people are…read morerude to victims, and they will lie to victims as well. I was hit by someone with Progressive Insurance. First, I was told they had insurance and a claim was filed. Second, I was told they had insurance and that Progressive needed more information from me. Then I was told that they didn't have insurance until an hour after the accident so the claim was closed. Finally, when I called back to ask questions about what happened I was treated very rudely by the person I talked to, was told they didn't have insurance until 10 minutes after the accident, and was told literally told, to bad we can't help you. As the victim I felt completely victimized again by the person I talked to. My recommendation is do not use Progressive for anything. They are not reputable and will not do what they are supposed to do. Also, I believe that someone like the BBB should look into there practices as well.

This isn't specific to any progressive location, but in regards to progressive themselves. Their…read morecustomer service is heinous and their agents are missing a few brain cells. They have 0 issues taking your money but I've been sitting in my car for over two hours waiting for roadside assistance. Their solution is to contact a new service provider so we can wait an additional 2 hours for them to MAYBE show up ???

Samantha should never receive a review of less than the maximum number of stars, period. For…read morewhatever reason one person decided to give a one star rating. This had to be for personal reasons. Samantha and her assistant Ingrid are absolutely professional, timely, courteous, funny and extremely helpful. I cannot say enough about their service. I left another Farmer's agency to be with Samantha's agency and have had nothing but professional service above and beyond what I expected. I would highly encourage others to switch their current agent and join Samantha's team to enjoy the same level of service that I am. You won't be disappointed.

Samantha Reffitt is a great insurance agent. She is super passionate about her job, her clients and…read morerecommends solutions that are in the best interest for her clients. She speaks with friendly human language rather than insurance terms which helps me understand where my money is going.

RUDE. Called Nationwide to cancel my auto insurance because I sold my vehicle, so they transferred…read moreme this agent. They asked for everything in writing and said they would call me back, well they didn't. I called nationwide the next day since my auto policy was still showing on my account. Nationwide left my agent a voicemail after not being able to reach them. They said they left my number to get back in contact with me. Never called me. Finally called after a few hours, I called my agent directly..tried to explain what was happening and the woman cut me off saying she handled it. She was rude the first time I called asking if I was switching insurance & then this time snapping at me saying it will reflect on my account after a few days. NOT a way to do business & I won't be coming back to them when I get my new car.

I used to work at Nationwide corporate so am a fairly loyal Nationwide customer. However the level…read moreof service I received at the Nolan agency was beyond disappointing. They couldn't complete very, very basic things with any sort of timeliness whatsoever. I had several conversations with them about their low customer service levels but nothing ever changed. They would promise to send me policy information I needed and then it just never happened. They started writing policies for me without me even requesting them. And, when they did this, the policies included incorrect information which isn't surprising considering they never spoke with me to get the correct information. When I needed to remove my ex husband from my auto policy it literally took weeks to complete this and I ended up paying for his auto insurance during that time. If you expect any sort of speedy or efficient customer service or accuracy from your insurance agent, you should consider a different agency. I'm still a NW customer/member but just not with this agency.