I recently decided to switch Insurnace companies and called Alanna at Smuckers for a quote. I was…read moresuper excited how helpful and friendly she was. She saved us so much money. On top of that, she got us one of the easiest insurance companies to work with, Goodville Mutual. I highly recommend this Insurance Agency and Alanna G!

The only thing I could ask for is for free insurance. I forgot, only the Feds offer that. Good…read morecustomer service can be found at Smucker Insurance.

Andre was very easy to work with and Matic helped us save thousands on our home and auto policies!…read moreHuge thanks to them!

f I could give zero stars I would. Dealing with Matic has been difficult and frustrating…read more The sales agent that we worked with, Andre, had no attention to detail and did not return calls. It seems he's only interested in writing a policy to get his quota or commission and doesn't care if he makes mistakes or even finalizes a policy. He made basic mistakes and instead of correcting them he placed the burden on us to get them fixed. On our homeowners policy he put the wrong name for the second owner. He said he could not fix that and we'd have to work with customer service to get it corrected. That took many phone calls and much back and forth paperwork. On our auto policy, he again made a mistake on the name and we had to work with the insurance company directly to get that fixed. On our umbrella policy (which, after a month, we have not been able to finalize) he told us the policy was in underwriting and he'd get back to us "tomorrow"; after that he said customer service was working with underwriting to get the policy finished. It turns out 1) we needed to provide more information that we were never asked for and 2) customer service was doing nothing. After speaking to customer service we were told the agent would have to finalize the policy....but, of course, the agent does not return phone calls. I did ask to work with another agent and customer service took my number and said they would call me when an agent was available to speak with me. When customer service called, they told me I could be place in the queue and it would be a 25 minute wait. But what happened to "we'll call you when an agent is available". I asked twice to speak with a manager and was assured that someone would call me -- in fact I was told my request would be expedited. After 3-4 days I have not heard from anyone. Dealing with this company was way more work that it should have been and I will never use them again. I advise anyone looking for insurance to avoid this company.

We have been using Brian at Horizon for our car and homeowners insurance for nearly 25 years. We…read morefound them after a move to Columbus and have stayed with him even when we moved out of state because of the great attention to detail. I always feel confident that we are taken care of. I can call or email with any questions and he gets back to us quickly. He is always looking out for our best interests. Brian makes sure we have the insurance we need at the lowest possible costs and whenever we have had to file a claim he stays in the loop and looks out for us. I always tell people who think they are getting a bargain on their insurance that it's not going to seem like a bargain when they go to file a claim and they are denied or not fully insured. Having Brian, I know that he makes sure we have the insurance we need and when we do have to make a claim he stays part of the process and intercedes if necessary. I also like having an independent representative rather than just dealing with the insurance provider. Highly recommend!

Jason has been courteous, prompt and very patient. I just changed companies after 20+ years with…read moreanother "local" agency, and he has been more helpful in the past month than the other company was the entire time I was a client! Very fair prices for more coverage.

The lowest premiums and the best service!…read more Several years ago, I decided it was time to check around to see if we could get lower rates on our homeowners and auto insurance. I contacted two independent agents and one brand-name insurance company. I was shocked at the price range for the same coverage. Jason Brofford at Detweiller-Brofford Insurance checked with different companies to get us the best deal, and the insurance he found for us was $1000 cheaper. We accepted pretty quickly! Every year when it's time to renew, Jason again looks around to find us the lowest price for coverage. This year, our policies are with Erie Insurance, top-rated for homeowners Insurance in the August 2017 issue of Consumer Reports magazine. In addition to saving us money big time, we've been happy with Detweiller's customer service. Emails are answered promptly and a human being picks up the phone. Jason, Zach -- everyone in the office -- is professional and super nice.

Worst insurance agent I've ever came across, a year ago in July started my policy paid my down…read morepayment , immediately noticed I was being charged $40 more a month then I was told, I have had a few issues but what takes the cake???? In sept I email Anthony asking could he add my daughter and her car today On Friday, the day I emailed he said yes gave me a quote, did not respond back Wednesday I Emailed again he told me she was under 21 he couldn't add her, at that point I already knew that because when he stopped responding I called Berkshire myself and was told that, October bought a new truck asked how much to add it? Was there a down payment? No it will just be its monthly amount added to your draft, so when I see the insurance draft was almost $500 I stead of $196 I disputed it and started emailing Anthony ask what is going on, I'm out of the office I'll call you tomorrow, 3 days later I'm reaching out again he calls says aww well you added 2 new vehicles ? No I did not I added 1 my daughter and (HER) car could not be added, I'll I'll updated that and get it to you, 100 emails later he send my updated policy cancellation is what he sent me for non payment , so I was supposed to give them $500 wait on Anthony to do his job and what do the credit my account? I think not I told him I disputed it and needed the correct amount to pay it. Aww let me not forget this past July they drafted me an extra $600 I immediately reach out to Anthony he said aw that's your down payment and I emailed before hand, which he did not. Down payment???? I paid that last year well to renew your policy you have to pay again. I am going to take him to small claims court because the fat that I paid 2 down payments on top of monthly , I know have to go pay another down payment to start a new policy, seems t me I'm paying for his mistakes , I think not. He have day after day to fix this and blew me off . Worst customer service I've ever had. I'll attach emails if it lets me. He just emailed and said I need to pay $444 to keep my policy and $383 a month ? My insurance was $196 a month I added a vehicle for $66 more a month but now I have to pay $383 a month and another down payment, even after I was told I don't have to.

I enjoy how thorough and knowledgable Catanzaro Insurance was. I felt like I was treated like a…read morefriend, not a just a client. It make me feel comfortable working with them and I would highly recommend others! Also, helped me save money on my insurance!

I am giving Gianna's office five stars because any time I call I don't have any problems and my…read morequestions are answered or any concerns that I've had it was taken care of. The staff are always professional and nice. Ms. Gianna and Ms. Cathy are amazing and I've never had any problems with them in the exception of the claim adjuster's office. I had the worst experience ever and they are the worst of the worst (in the exception of Teresa Hockey)...but that's going to be a different review. Ms. Gianna and Ms. Cathy thank you for your great customer service and being kind to me the times I've called the office to speak with you. Greatly appreciate you both.

It was so nice to work with Jordy at the Piqua office, he understood how important it was to me…read morethat I was able to get the best rate but still with the coverage I needed and more, including roadside coverage that I didn't have with my previous insurance policy! He was able to explain my policy to me in a way that was easy to understand. So glad I was able to get started with this insurance agent!

Recently acquired new car insurance from this agency and am pleased with the service provided by…read moreBrandon Lowe. He was honest, professional, and enjoyable to speak with. Highly recommended for a quick search for insurance.

My wife and I met with Alison recently to discuss some new insurance options and she was very…read moreknowledgeable and helpful. We had our young children with us and she was understanding that we had to keep the kids busy and were occasionally interrupted by the children in our discussion. I appreciated how smoothly the process went in signing up for new insurance and Alison took care of everything for us. She communicated everything with the insurance company, sent us some follow-up emails when she needed digital signatures, and it was all said and done pretty quickly. I was also happy to see that MVP Agency has participated in multiple local events in our town to help the community. These charitable efforts mean a lot to our family and the community at large and make us proud that we chose them for our latest insurance needs.

Allison rocks! I went in there with a bunch of policies, commercial and personal.Gave her a big…read morestack of papers, I had lots of "holes" in coverage that I wasn't comfortable with. Several issues I wanted to address, she took great notes, and within a few days, might of even been one day, she got back to me. She didn't miss a single thing. She covered everything and saved me a bunch of money. No she didn't raise any of my deductibles either! One example my house, is now insured for a lot more as it should have been, and my separate buildings now have the proper coverage. Second example I couldn't get over the fact that my wife's car was so much more then my diesel truck to insure, with my old company they just said it was , what it was, and I inquired several times, she got that straightened out. Third example, commercial policy, needed several things addressed, and she nailed it all! Listen if your not sure of your policies, or haven't changed or updated them in years, you owe it to yourself to look into it, price is one thing, but having the proper coverage when you need it is just as important. One other thing to note, is they took care of canceling all my old policies, one thing I really didn't want to hassle with, everything went smooth in the transition .Highly recommend!