Worst insurance agent I've ever came across, a year ago in July started my policy paid my down payment , immediately noticed I was being charged $40 more a month then I was told, I have had a few issues but what takes the cake???? In sept I email Anthony asking could he add my daughter and her car today On Friday, the day I emailed he said yes gave me a quote, did not respond back Wednesday I Emailed again he told me she was under 21 he couldn't add her, at that point I already knew that because when he stopped responding I called Berkshire myself and was told that, October bought a new truck asked how much to add it? Was there a down payment? No it will just be its monthly amount added to your draft, so when I see the insurance draft was almost $500 I stead of $196 I disputed it and started emailing Anthony ask what is going on, I'm out of the office I'll call you tomorrow, 3 days later I'm reaching out again he calls says aww well you added 2 new vehicles ? No I did not I added 1 my daughter and (HER) car could not be added, I'll I'll updated that and get it to you, 100 emails later he send my updated policy cancellation is what he sent me for non payment , so I was supposed to give them $500 wait on Anthony to do his job and what do the credit my account? I think not I told him I disputed it and needed the correct amount to pay it. Aww let me not forget this past July they drafted me an extra $600 I immediately reach out to Anthony he said aw that's your down payment and I emailed before hand, which he did not. Down payment???? I paid that last year well to renew your policy you have to pay again. I am going to take him to small claims court because the fat that I paid 2 down payments on top of monthly , I know have to go pay another down payment to start a new policy, seems t me I'm paying for his mistakes , I think not. He have day after day to fix this and blew me off . Worst customer service I've ever had. I'll attach emails if it lets me. He just emailed and said I need to pay $444 to keep my policy and $383 a month ? My insurance was $196 a month I added a vehicle for $66 more a month but now I have to pay $383 a month and another down payment, even after I was told I don't have to. read more