Ahhhh, the bank is never fun. I remember back in the day having to go to the bank with my parents…read moreand it always felt like it took up the entire afternoon. Boy, have things changed! These days, it's not often that you need to walk into the bank, thank you technology! However, there are some times that it's just easier to go in. I had attempted to deposit some checks via the Chase app several times but technology isn't one hundred percent dependable. Go figure! The app just wasn't having it. I eventually showed up to his particular Chase branch, it was mid-afternoon, and I was lucky to snag a parking spot right out front. There is no parking lot at this high traffic location. Pulling right up to a spot is certainly not the norm. I quickly deposited three checks and was in and out of there in roughly 5 minutes. I also stop by this location to get quarters for laundry every few weeks. The staff always greets me when I walk in and the attendant is always friendly and quick with the transaction. I do wish the atm machine was inside the doors, especially when its super cold out. Other than that, this place is solid.

Holy shit they're friendly…read more I've been to some that feel super fake (you know, the "it hurts to smile at you" and that fake "genuine care" that feels so forced). Here? I expected it. I figured - this area, with the amount of foot traffic, I was wondering if it was going to be like the DMV. I was so disappointed in a good way. The teller? So damn friendly and talkative, and I actually made small talk with her. I wish this was closer to home, as I'd deposit my checks there all the time!

I was a previous client of Schwab's and needed monthly statements for my accounts. I called the…read morelocal branch and spoke to Trish. At first, she said that she was too busy to help me because she was in the middle of something. Then when I asked her when she could get back to me, she replied that she doesn't have access to my information. They are only interested in gaining new clients and not serving their current or previous clients. I would look to another investment bank if you are looking for a high touch place to invest your dollars.

I have been a client for approximately 2 years and have had nothing but wonderful service! I think…read morethe staff is amazing and have always bent over backwards to assist me with any questions I have. In addition, I have spoken to the manager on occasion and I find Matt to be a very courteous, knowledgeable and thoughtful person with only the best interests of his clients in mind. I would recommend Charles Schwab to anyone looking for honesty and integrity regarding your financial services.

After being redirected between customer service and various branches, I would like to give a HIGH…read moreFIVE to the Arena District Fifth Third Bank Branch. Especially Courtney and the Branch Manager (whose name I forget). Courtney knew I was upset and listened calmly, directing me immediately to the branch manager who fixed the problem immediately. I will make this my main branch from now on. You have won my trust with your customer service and stellar ethics!

I had both checking and savings with 5/3 and got bad information from both tellers and managers…read moreover the course of the 2 years I was with them. I finally closed the account after dealing with yahoos giving me wrong info. I requested that both accounts be closed when I went into the bank in order to be done with 5/3. Well, as usual, the teller only closed the checking account, so I got savings account info in the mail and had to go back in and close the savings. This is TYPICAL customer service for 5/3. I will NEVER go back.

It's unfortunate that other individuals have had bad experiences at other Chase branches. i have to…read moresay that the one in Canal Winchester has given me great customer service! They have come to my rescue when i thought i was going to be late on an electric bill. And when i needed to wire money for a home loan transaction they were there to do this as well. This is why i'm sticking with Chase Bank in Canal Winchester. Been with them since about 2008; and i'll stay with them.

I hate the customer service at this branch. Maybe it's bankwide, but every time i go in to talk to…read morea banker, they're always pushing some service I don't want or maybe already have. I was in there today with a simple question: I was inappropriately charged a fee; can i get a refund? The answer was: let's take a look at all of your information, is this your phone/address/email?, this is what type of checking account you have, it doesn't have any monthly service fees because you have direct deposit, you get points with your credit card when you make purchases, you don't get charged interest is you pay off your balance within 30 days, how often do you use your checking card?, you could be earning points whenever you use your checking card, there's a free points program and a premium points program, you can sign up for either of these online, and...let's see, what was your question again? OH MY FUCKING GOD. All I wanted was a goddamn refund on a $10 charge! I had to talk to two people just to get to see a personal banker who couldn't even help me with what I wanted. He said his manager would have to look it over and he'd call me within 24 hours. Over $10. I know all this shit isn't the employee being a dick, it's Chase's awful customer service policies. Just answer my question directly and let me get out of there. Once, at this same branch, I was in line for the teller to make a deposit and a personal banker came over, pulled me out of line, sat me down and went over this whole spiel while a second banker ran my deposit to the teller window. When I told them both that that experience was weird, they said, "No, it's not," like I was wrong to be a little freaked out. If you're running a business, and your customer says, "This makes me uncomfortable," then DON'T TELL THEM THEY'RE WRONG.

The downtown broad Street location has basically done away with its customer service one teller…read moreeven though there are two teller areas. And the poor one teller seems to be taking incoming calls so no longer a service desk I waited 25 minutes finally had to leave without any service.

First off, walked through the front vestibule I had to catch my breath, teller Claudia is…read morebreathtaking . Wanna give a shout-out to Nico Painter I had a wonderful phone exchange and he was very helpful and engaging, great job my guy. I can't say enough about Melissa forte the branch manager, she absolutely wonderful. You guys and gals are absolutely amazing.

Heartland Bank was purchased and is now part of German American Bank. Since then it doesn't come…read moreclose to the original Heartland. The German American systems are terrible. Their online banking is awful and there credit card provider is even worse. Customer support people are saying they have to apologize regularly for the problems they now have to contend with. I have had my personal accounts as well as my business accounts with Heartland and will now be leaving. I used to love Heartland and recommended them to many and now my best advice is "don't waste your time and look elsewhere!" It a shame to see a good company go down the tubes like this. I gave it 2 stars because they still have many of the good Heartland people but they are working for a 1 star company now.

TERRIBLE, TERRIBLE, TERRIBLE!! I don't see how this bank stays in business. Every other month I get…read morelocked out of my account and have to call the customer service line to reset my password, not to mention that the csr department is ONLY open Monday-Friday. They should be fined for the inconvenience. This bank is a complete joke and a waste of time. I'll. E closing my account with them on Monday. NW Bank deserves a -100 stars for making banking with them difficult for the member.

INCOMPETENCE!!! I financed a vehicle with Nationwide. 5 months later, they had yet to release the…read moretitle to my state's DMV so I was unable to register a vehicle I had made 5 monthly payments on. I paid for insurance and state inspection but couldn't use it. It was parked on a street with no license plate. So I file formal complaints with the OH Attorney General, the Consumer Financial Protection Bureau (CFPB) and the BBB. Nationwide Bank provided no clear explanation for the delay. It took about 5 months to get the first apology from customer service manager MALLORY. But after committing to resolving it, not only did she not call me back as promised, she ignored my 15+ calls to her over the following 3 weeks or so (my phone records support this). She gave me her direct line, I never asked for it. So why doesn't she ever pick-up the phone? CARMEN (from their title dept.) also promised to return my call but didn't. And the hold time often exceeds 45 minutes! I was told an electronic title was sent to DMV about 2 months ago: It wasn't. I missed time from work going 3 or 4 times to DMV after being told the title was there, but it just wasn't.. The DMV supervisor felt so bad for me she tried calling Nationwide herself but never got through. ANNE C., while being very kind, has ignored my last three emails. I know she is getting them because she responded to the first then completely ignored me when afterwards. She promised IN WRITING to the Better Business Bureau to overnight the title to me but just never did. But late one night, I got an idea: I emailed 3 of their executives (CEO ANDREW WALKER and Director of ops VICKIE GANTZ among others). Within 12 hours, I got a call from Nationwide manager WILLIAM O. who summoned his employees on a conference call with me and got this resolved the very same day! It took nearly 5 months to resolve an issue that just required sending one fax to my local DMV. TO NATIONWIDE: This is not just incompetence, it is blatant disregard for your customers and total disrespect for those you claim to serve. I feel cheated by your staff and still haven't been made whole.

This is the worst bank ever. They overcharge fees. They have the worst customer service. This is…read morethe meijer branch on broad street I am referring to. I closed my account after 6 month's of hell. Went to telhio. .. they are great! Fuck us bank