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    Charles Schwab

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    By appointment only

    Services - Charles Schwab

    Investment management

    Personal banking

    Retirement planning

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    8 years ago

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    7 years ago

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    Chase Bank

    Chase Bank

    (12 reviews)

    Short North

    Ahhhh, the bank is never fun. I remember back in the day having to go to the bank with my parents…read moreand it always felt like it took up the entire afternoon. Boy, have things changed! These days, it's not often that you need to walk into the bank, thank you technology! However, there are some times that it's just easier to go in. I had attempted to deposit some checks via the Chase app several times but technology isn't one hundred percent dependable. Go figure! The app just wasn't having it. I eventually showed up to his particular Chase branch, it was mid-afternoon, and I was lucky to snag a parking spot right out front. There is no parking lot at this high traffic location. Pulling right up to a spot is certainly not the norm. I quickly deposited three checks and was in and out of there in roughly 5 minutes. I also stop by this location to get quarters for laundry every few weeks. The staff always greets me when I walk in and the attendant is always friendly and quick with the transaction. I do wish the atm machine was inside the doors, especially when its super cold out. Other than that, this place is solid.

    Holy shit they're friendly…read more I've been to some that feel super fake (you know, the "it hurts to smile at you" and that fake "genuine care" that feels so forced). Here? I expected it. I figured - this area, with the amount of foot traffic, I was wondering if it was going to be like the DMV. I was so disappointed in a good way. The teller? So damn friendly and talkative, and I actually made small talk with her. I wish this was closer to home, as I'd deposit my checks there all the time!

    Chase Bank - Rappelling down the Chase Bank building to raise funds to help survivors of child sex trafficking.

    Chase Bank

    (4 reviews)

    Downtown

    It's unfortunate that other individuals have had bad experiences at other Chase branches. i have to…read moresay that the one in Canal Winchester has given me great customer service! They have come to my rescue when i thought i was going to be late on an electric bill. And when i needed to wire money for a home loan transaction they were there to do this as well. This is why i'm sticking with Chase Bank in Canal Winchester. Been with them since about 2008; and i'll stay with them.

    I hate the customer service at this branch. Maybe it's bankwide, but every time i go in to talk to…read morea banker, they're always pushing some service I don't want or maybe already have. I was in there today with a simple question: I was inappropriately charged a fee; can i get a refund? The answer was: let's take a look at all of your information, is this your phone/address/email?, this is what type of checking account you have, it doesn't have any monthly service fees because you have direct deposit, you get points with your credit card when you make purchases, you don't get charged interest is you pay off your balance within 30 days, how often do you use your checking card?, you could be earning points whenever you use your checking card, there's a free points program and a premium points program, you can sign up for either of these online, and...let's see, what was your question again? OH MY FUCKING GOD. All I wanted was a goddamn refund on a $10 charge! I had to talk to two people just to get to see a personal banker who couldn't even help me with what I wanted. He said his manager would have to look it over and he'd call me within 24 hours. Over $10. I know all this shit isn't the employee being a dick, it's Chase's awful customer service policies. Just answer my question directly and let me get out of there. Once, at this same branch, I was in line for the teller to make a deposit and a personal banker came over, pulled me out of line, sat me down and went over this whole spiel while a second banker ran my deposit to the teller window. When I told them both that that experience was weird, they said, "No, it's not," like I was wrong to be a little freaked out. If you're running a business, and your customer says, "This makes me uncomfortable," then DON'T TELL THEM THEY'RE WRONG.

    Nationwide Bank

    Nationwide Bank

    (20 reviews)

    Downtown

    TERRIBLE, TERRIBLE, TERRIBLE!! I don't see how this bank stays in business. Every other month I get…read morelocked out of my account and have to call the customer service line to reset my password, not to mention that the csr department is ONLY open Monday-Friday. They should be fined for the inconvenience. This bank is a complete joke and a waste of time. I'll. E closing my account with them on Monday. NW Bank deserves a -100 stars for making banking with them difficult for the member.

    INCOMPETENCE!!! I financed a vehicle with Nationwide. 5 months later, they had yet to release the…read moretitle to my state's DMV so I was unable to register a vehicle I had made 5 monthly payments on. I paid for insurance and state inspection but couldn't use it. It was parked on a street with no license plate. So I file formal complaints with the OH Attorney General, the Consumer Financial Protection Bureau (CFPB) and the BBB. Nationwide Bank provided no clear explanation for the delay. It took about 5 months to get the first apology from customer service manager MALLORY. But after committing to resolving it, not only did she not call me back as promised, she ignored my 15+ calls to her over the following 3 weeks or so (my phone records support this). She gave me her direct line, I never asked for it. So why doesn't she ever pick-up the phone? CARMEN (from their title dept.) also promised to return my call but didn't. And the hold time often exceeds 45 minutes! I was told an electronic title was sent to DMV about 2 months ago: It wasn't. I missed time from work going 3 or 4 times to DMV after being told the title was there, but it just wasn't.. The DMV supervisor felt so bad for me she tried calling Nationwide herself but never got through. ANNE C., while being very kind, has ignored my last three emails. I know she is getting them because she responded to the first then completely ignored me when afterwards. She promised IN WRITING to the Better Business Bureau to overnight the title to me but just never did. But late one night, I got an idea: I emailed 3 of their executives (CEO ANDREW WALKER and Director of ops VICKIE GANTZ among others). Within 12 hours, I got a call from Nationwide manager WILLIAM O. who summoned his employees on a conference call with me and got this resolved the very same day! It took nearly 5 months to resolve an issue that just required sending one fax to my local DMV. TO NATIONWIDE: This is not just incompetence, it is blatant disregard for your customers and total disrespect for those you claim to serve. I feel cheated by your staff and still haven't been made whole.

    Charles Schwab - investing - Updated May 2026

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