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    First Merchants Bank

    3.0 (5 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - First Merchants Bank

    Personal banking

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    10 years ago

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    Mike L.

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    2 years ago

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    16 years ago

    Business owner information

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    Mike L.

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    10 years ago

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    9 years ago

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    Fifth Third Bank - Waiting area

    Fifth Third Bank

    (10 reviews)

    I don't use 5/3rd Bank for anything other than my car loan, but I can say that the entire process…read morewas really easy. When it came time to pay it off, this branch helped me wrap things up. Located directly off 5th street, you'll arrive to find a small parking lot and a guard outside. Once inside, you'll notice that the office is rather outdated, but the staff was happy to help. I had to meet with a banker to make my final payment and he explained everything to me in detail, including their new policies for releasing my car title. I was in and out of there in a jiffy.

    I am a Black female business owner, and my experience with this bank has been extremely…read moredisappointing and damaging to my business. My business has been jeopardized because this bank has repeatedly placed holds on my account and returned checks even when the funds were available. I have also been charged fees that were not refunded, despite the issues involving holds and returned payments. The impact has gone far beyond inconvenience. I have lost employees because payroll checks were returned or bounced, even in situations where other checks had already cleared and funds were available. As a business owner, being able to depend on your bank to properly handle your operating and payroll funds is critical. What makes the situation even worse is the customer service. I have experienced disrespectful treatment, supervisors have failed to return calls, and it constantly feels as though no one is willing or able to provide meaningful assistance or resolve the problems. I trusted this bank with my business finances, and that trust has been severely damaged. The repeated account holds, returned checks, fees, lack of communication, and poor customer service have caused real harm to my company and my employees. Based on my personal experience, I would not recommend this bank to anyone, especially another small-business owner.

    Chase Bank

    Chase Bank

    (11 reviews)

    I had sworn that I left a review for this Chase bank a few years ago. On my most recent visit I…read morewent to check-in on Yelp and it welp, I guess I never did... I only left a photo. Anyhoo, three years later and yes, I still use this Chase bank from time to time. I've gone inside for service and I've used the drive-through. Either experience is often fast and always friendly. The only tricky part is that it's located on a corner near an intersection, so sometimes I have issues with traffic. Other than that, I have no complaints.

    I never did face to face, or teller banking here. I do not have a checking or savings account…read more But my car loan was financed through Chase. The only time I ever needed a branch was to payoff my loan. I was selling my car to a private buyer. Unfortunately, I didn't really know the steps of how to do it. I researched online but it didn't really help. I went into the Chase branch on W. 5th to try to get some direction. The woman who helped me mostly stared at me and told me that I can not sell my car without a title. Okay, I'm new at this, but I did have that concept. I was asking questions like if I pay off today, can I get a temporary title, until the real one comes in? Does the title come to the bank to mailed to my home? Is it possible to put a rush on it? No, yes, no. Well, okay then. Thank so much for your assistance. It's a bank. I'm coming to you for help. I obviously don't know what I'm doing, or I would probably already be doing it. Please be patient and guide me. Thank you.

    First Merchants Bank - banks - Updated September 2026

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