I am not even a account holder with Key Bank. I brought my aunt to handle some rather complicated…read moreaccount issues. The Relationship Manager, Thomas Robinson, went way above and beyond in helping us. I was really impressed with his effort, demeanor, and knowledge. I plan to open an account here soon. The service was wonderful.

I wanted to cash a check and I'm here to say they young man gave great old fashioned high quality…read morecustomer service. I used the drive through and right away he told me to pull up a bit so his drawer did not hit my side mirror. Then, according to policy, I'm sure, he confirmed my identity two ways. All the while, very kind and patient. I'll visit this branch again because this is the way I want to be treated and addressed.

The people at the bank were super friendly, worked fast, and always had a smile on their faces…read more Best experience I've had at a bank.

Perrysburg location The bank employees went out of their…read moreway to help me. I was in a jam and didn't know what to do. I was traveling out of state at the time. Not only were they patient with me and looked into the matter they took it upon themselves to call me back with answers and reassurance. They helped me through a very stressful situation for me and helped me through so that I wasn't stressed. I cannot speak highly enough of their customer service and relationships. I would have never received this help from a national bank. If your looking for a bank where customer service still matters and your just not another number look no further. I will continue telling everyone I know about how incredible this bank is. Thank you Perrysbu branch for helping me. Thanks for being there!!!

This friendly neighborhood bank offers first class customer service ensuring that your visit is…read moremore than just a regular errand trip to the bank. Staff make you feel like this is home and we all know home is a good place to stash money (cough, cough, underneath mattress). Seriously, you can trust First City with your finances and you can rely on them because they have your interests at heart. This sort of attention and care puts your mind at ease and allows you to focus on living your life. And if you need to come back, they will greet you with smiles and warm conversations.

Chris does an amazing job opening our new account. She was very thorough & so knowledgeable. All…read morethe banker tellers are amazing & helpful

Service has degraded at this location over the years, tellers and bankers can't answer simple…read morequestions and give customers generic answers, the only branch that will hold your check deposit and do not release a portion of the check without any explanation.

My nearest Fifth Third location. It's convenient, but doesn't offer all the services available at…read morethe Fifth Third just a bit to the North on Fishinger Road. This location has a drive thru ATM (though the lane to access it is a bit tight). The tellers have always been friendly and helpful here. However, I have had some less than positive experiences with the agents in their own offices.

I don't use 5/3rd Bank for anything other than my car loan, but I can say that the entire process…read morewas really easy. When it came time to pay it off, this branch helped me wrap things up. Located directly off 5th street, you'll arrive to find a small parking lot and a guard outside. Once inside, you'll notice that the office is rather outdated, but the staff was happy to help. I had to meet with a banker to make my final payment and he explained everything to me in detail, including their new policies for releasing my car title. I was in and out of there in a jiffy.

I am a Black female business owner, and my experience with this bank has been extremely…read moredisappointing and damaging to my business. My business has been jeopardized because this bank has repeatedly placed holds on my account and returned checks even when the funds were available. I have also been charged fees that were not refunded, despite the issues involving holds and returned payments. The impact has gone far beyond inconvenience. I have lost employees because payroll checks were returned or bounced, even in situations where other checks had already cleared and funds were available. As a business owner, being able to depend on your bank to properly handle your operating and payroll funds is critical. What makes the situation even worse is the customer service. I have experienced disrespectful treatment, supervisors have failed to return calls, and it constantly feels as though no one is willing or able to provide meaningful assistance or resolve the problems. I trusted this bank with my business finances, and that trust has been severely damaged. The repeated account holds, returned checks, fees, lack of communication, and poor customer service have caused real harm to my company and my employees. Based on my personal experience, I would not recommend this bank to anyone, especially another small-business owner.

I made a mobile deposit of $2000 on 3/31/26..on 4/15/2026 key bank decided they couldn't read the…read more00 out of a hundred in the check...the $2000 was clearly written..the debited my account.. I did not find that this was done until 4/26/26... When I almost bounced a check... I was not informed of the debit. I was not called.I was not sent a text.I was given no regard whatsoever... Horrendous customer service from the call center, who I spoke to... They said they were going to mail a letter which now thirty days later I never received... I got one phone call today from their customer service.Only because I gave one star reviews and contacted the bank institutions.. Beware of Key Bank..

18 Years ago refinanced at union savings bank and everything has been good. Now I need to refinance…read morebecause city of Columbus is making me attach to public sewer. Applied for refinance loan to do sewer and get some needed repairs to home. Everything seemed fine, then over 2 months later into the loan process, 10 days before closing we were told before we could get a loan to get home repairs done we would have to do the home repairs first. Made no sense. Was a loan for 60k owed 34k, on a home that appraised for 105k. If I had the money to due the repair work I wouldn't need the loan. da

Highly recommend for first time home buyers. It's a huge decision and you want to go with someone…read moreyou trust. They are very prompt in contacting you back if you ever have any questions. They are available to meet at almost any time. They are just overall very helpful in every aspect and I'm very impressed with union savings!

Meh, these guys are always just OK. Not my favorite local bank to work with but never horrible…read more Sometimes the counter service is stellar but more often than not I get the feeling no one is happy to work there.

Great bank. Bank manager, Bob Buchanan is a great resource for any questions. Friendly and…read moreefficient bank employees.

I had sworn that I left a review for this Chase bank a few years ago. On my most recent visit I…read morewent to check-in on Yelp and it welp, I guess I never did... I only left a photo. Anyhoo, three years later and yes, I still use this Chase bank from time to time. I've gone inside for service and I've used the drive-through. Either experience is often fast and always friendly. The only tricky part is that it's located on a corner near an intersection, so sometimes I have issues with traffic. Other than that, I have no complaints.

I never did face to face, or teller banking here. I do not have a checking or savings account…read more But my car loan was financed through Chase. The only time I ever needed a branch was to payoff my loan. I was selling my car to a private buyer. Unfortunately, I didn't really know the steps of how to do it. I researched online but it didn't really help. I went into the Chase branch on W. 5th to try to get some direction. The woman who helped me mostly stared at me and told me that I can not sell my car without a title. Okay, I'm new at this, but I did have that concept. I was asking questions like if I pay off today, can I get a temporary title, until the real one comes in? Does the title come to the bank to mailed to my home? Is it possible to put a rush on it? No, yes, no. Well, okay then. Thank so much for your assistance. It's a bank. I'm coming to you for help. I obviously don't know what I'm doing, or I would probably already be doing it. Please be patient and guide me. Thank you.