Rohrbach Real Estate is exceptional. Dealing with Cindy Rohrbach has been so easy. She has…read moreexplained everything and really taken out the time to go over all paper work with me. Thank you Mike and Cindy Rohrbach.

As a former property manager, I respect and appreciate the customer service and creative solutions…read moreMike and his team at Rohrbach Real Estate provide for it's clients, both property owners and renters. Property owners are in the business of keeping their units occupied and in good repair. The team at Rohrbach Real Estate are available six days a week providing ample access for renters to make payments, communicate maintenance concerns, and apply for rental opportunities. This group is hands on and approachable. I highly recommend you check them out if you are looking to rent, or looking to rent your property and have it professionally managed. Denise Buckwalter

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

Horrible! And I have rented from many different people/groups over the years. I was offered a free…read moreradon test from the American Lung Assoc and discovered radon level 27. Company took months to get someone out to fix, never followed up and when I purchased my own test to retest, discovered it was still high. Notified the office that I was moving and they told me I would still have to pay for a 60 day notice which I did. Then they kept my entire security deposit and sent me a bill for almost $1000 for the most ridiculous list of things like cleaning the ceiling fan (there was only one), sweeping the garage, fixing a microwave door handle (for over $150) and stovetop burner - which wasn't broken when i moved out. Suffice to say, I spent 8 hours on the last day in my empty townhouse cleaning! Do yourself a favor and don't rent from this big corporation of disgruntled employees who don't care about anything or anyone. Look into a small town group like Hostetter Realty (great group) or a private homeowner.

I gave my notice that I was moving and even though there was no damage to my rental, they kept my…read moresecurity deposit and on my statement it said "held by owner." The owner lives in Canada. Good luck trying to get in touch with him. I'm now out my entire security deposit. The woman that was assigned to my rental was very unprofessional every time we spoke and never sent anyone to mow the grass. The owner came once over the summer to mow it when he was in town. I would not recommend this company to anyone. I would give negative stars if possible.

renter beware the worst rental company, property manager and general manager renting in the 6500…read moreblock of derry raised my 400.00 with severe mold still there, raw sewage back up still doing 2 room efficiency now on the market for 1350.00 floods and sewage back up at least twice a week due to a professional plumbing company the property need new pipes i stopped paying and ahpm threatened me for court never took me because as long as you have proof they knew the problems judgement for tenant which we will be in court soon facts!!!!!! do not put yourself through the bs with this s### show. SEE FOR YOUR SELF

I have used Rick and Rich exclusively for my Lancaster Properties. I know that I am getting the…read morebest management possible for a fair price. They have gone over and above on issues that pop up. Not being from Lancaster, it is very important to have a knowledgeable, trustworthy and responsive team. I recommend them highly.

Good Day.This property management Mr.Rick Wenterstorm is not a very good person to rent from. His…read moreproperty was investigated for High level of lead ...He didn't report to The Department of Housing ..A child was exposed to lead.. and then he took her security deposit with notification of getting her a new place to relocate too leaving her homeless . If your are a Tennant living in his one of property with children get you place tested for lead .

Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

Extremely disappointing how my multi year experience ended with CPM. They decided not to do there…read morejob and visit my property at all in 2020 and letting the tenants destroy my home and not pay utility bills. I had to request they be removed after a neighbor was nice enough to contact me letting me know my house was falling into disrepair. I live in Florida!!! I believed this company would have my back to do what they promised. None of it happened. Now they are trying to extort money from me for utility bills there tenant didn't pay. What kind of operation do you run? Use my experience as a warning when deciding who to use for your property management needs.

This management company are the worst! They don't care about reading emails, responding to them or…read morereturning phone calls. They are also managing properties that their staff don't feel like driving to meet with new renters. MAKE SURE YOU READ THE ENTIRE CONTRACT. They are really just collecting rent for people, and this has been the worst experience with them blaming the owners for just about anything. They can't get the owners to do anything that needs to be done either. The property that I was living in got sold while I was living there and that was an entire shit show. A realtor just texted us out of nowhere and then people started touring our apartments without hearing anything from the rental company until all of the tenants started complaining. Michael Cintron was the worst! Didn't respond after a week or more of me emailing and calling. Then told me he was a realtor if I wanted helping finding a home. Isn't that a conflict if I am still renting from them and wanting to leave because this experience was so bad?! He also just tells you what you want to hear. I made sure to give the new owners a detailed account of the "service" they provided and recommended they never seek them out for services! Again, total shit show and I will never rent through them again!!

Fetch home management go fuck yourselves. We lived in a nice ish decent ish apartment that we…read moreloved. Before fetch took over our issues were taken care of but once fetch took over we had a ceiling leak over our kitchen that never stopped bc fetch will have a different "vendor" come out every other day and never approved the fix so for 8 months kitchen was not usable. Then bathroom was completely unusable bc the bathroom ceiling completely fell through and was pouring water they don't know what to do bc they don't know what's causing it. Fetch home management does not provide stable living at their propertie.

I worked with this company for 4 months and at first they answered professionally and seemed like a…read moregood choice. As time went by the property was poorly managed, they did not work on the property while it was vacant and they stopped replying to calls, messages and emails after a conversation requesting to get the property fixed. In the end just a huge loss of money since the property was vacant the whole time. Very unprofessional team.

I reached out to Firefly property management company to manage one of my multi resident properties…read more The initial phone conversation was very professional in collecting the proper specifics. Making note that any description of the property online such as a Zillow we're not accurate in any respect in their evaluation of the property for rent potential. I was told to expect their evaluation for what they felt. I could rent the property out for. The rent evaluation was based on Zillow's description lacking multifamily building, the additional bathrooms, kitchens, with one rent number. Attempting to get clarification is when their professionalism disappeared. Several attempts to reach a representative have gone unprofessionallyunanswered.

I moved into a complex located out of PA, first off, I was horribly misrepresented with the quality…read moreof the complex and unit, itself. Since moving in (early June 2019) I have had horrible communication with my property manager in regards to move-in maintenance issues and pest control. I sent an email to corporate regarding all my concerns, and I have yet to receive any information. The only thing I did receive was a text message from my property manager stating that corporate forwarded him the email and that it looks like I had a long list of concerns. And that was it... I didn't get a date to set for pest control when new window installation would be, or if he will step in to discuss noise levels with other residents. I'm sort of left handing and very frustrated. I keep on playing phone tag with them all and have yet to receive any information. I spoke to other tenants in my complex and it seems to be a constant theme with the team. I had a long conversation with a representative at headquarters and she just stated that she will reach out to my property manager once more. Seems like a big run around. I personally regret leasing with them and do not feel safe for both personal and health standards.

TERRIBLE!! We had no hot water during the coldest part of winter for over 2 weeks and there was…read moresewage backing up into the house for over a month. We were having to boil our own water for showers and our eyes were itchy and watery from the sewage fumes. I was calling daily 2-3 times a day trying to get them to repair the issues. They rarely respond and good luck getting anything fixed. Terrible, terrible slumlords. We eventually had to call the city and a lawyer. Our rental was condemned and we were put into a hotel. Thankfully, the owners of the property have dropped Slatehouse, who apparently were not communicating the extent or urgency of issues with them either. There is NO reason the owner should even have to approve an emergency repair like a broken hot water heater in winter or raw sewage floods! THERE ARE HUMANS OCCUPYING THE PROPERTY and it is inhumane to not make emergency repairs. Make the repair and bill the owner. Stay far far away from any Slatehouse rentals.