As a former property manager, I respect and appreciate the customer service and creative solutions…read moreMike and his team at Rohrbach Real Estate provide for it's clients, both property owners and renters. Property owners are in the business of keeping their units occupied and in good repair. The team at Rohrbach Real Estate are available six days a week providing ample access for renters to make payments, communicate maintenance concerns, and apply for rental opportunities. This group is hands on and approachable. I highly recommend you check them out if you are looking to rent, or looking to rent your property and have it professionally managed. Denise Buckwalter

My wife and I purchased our second home with Cindy's help! She connected us to a great mortgage…read morecompany and helped us get pre-approved in less than a month! She was awesome with our kids and worked with our busy schedule. We lived in Lancaster and were looking to buy in Hanover, PA and she was more than willing to travel with us to see the houses we wanted to view. She gave her honest opinions on what she felt was best for our family when we asked. She even managed to get us to see multiple homes in one day a few times. We have been here for a few months now and we love it. I will be recommending her to anyone I know looking to buy a home.

Poor customer support. Lack of care…read more Lack of concern. I would never refer anyone to live here. Lack of concern about snow removal.

I expressed my concerns to the person handling the application process, asking how they conduct…read morecredit checks and what their requirements were. They reassured me that I would be fine and I felt confident in their words. However, the very next day, I received a denial. When I asked for an explanation, the person I spoke to was completely unhelpful and didn't seem to care at all. Every question I asked was met with a dismissive "no" and they didn't even offer to help me find a co-signer. It was too late and there was nothing I could do. I couldn't believe how rude and ignorant she was, and how she acted towards me. I had never missed a payment in my previous residence of 5 years, but instead of looking at my record, she simply judged me based on my credit score.

I gave my notice that I was moving and even though there was no damage to my rental, they kept my…read moresecurity deposit and on my statement it said "held by owner." The owner lives in Canada. Good luck trying to get in touch with him. I'm now out my entire security deposit. The woman that was assigned to my rental was very unprofessional every time we spoke and never sent anyone to mow the grass. The owner came once over the summer to mow it when he was in town. I would not recommend this company to anyone. I would give negative stars if possible.

Something is wrong with the country that the consumer is NOT PROTECTED. The business practices of…read moreCompanies are PREDATORY. Be careful of this company their business practice are predatory and rely on people search for a place to live. What the company is doing. Most people if they see an apartment should make it a good practice to call to check if the status of the apartment, if its available or not. I called spoke to their rep and was told the apartment was available and to fill out an application. So of course if filled out the application and it came with a 50.00 fee. I immediately called the rep once I was done and was informed I was on a list and that their were 2 people ahead of me. I got angry the apartments true status is not available. The apartment true status is pending viewing and deposit. I do not even know if there is really an apartment for rent because i never even got a chance to see it. THE ONLY TIME you should be spending actual money is after the pending and viewing not just to be on the list.

I have used Rick and Rich exclusively for my Lancaster Properties. I know that I am getting the…read morebest management possible for a fair price. They have gone over and above on issues that pop up. Not being from Lancaster, it is very important to have a knowledgeable, trustworthy and responsive team. I recommend them highly.

Good Day.This property management Mr.Rick Wenterstorm is not a very good person to rent from. His…read moreproperty was investigated for High level of lead ...He didn't report to The Department of Housing ..A child was exposed to lead.. and then he took her security deposit with notification of getting her a new place to relocate too leaving her homeless . If your are a Tennant living in his one of property with children get you place tested for lead .

Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

Extremely disappointing how my multi year experience ended with CPM. They decided not to do there…read morejob and visit my property at all in 2020 and letting the tenants destroy my home and not pay utility bills. I had to request they be removed after a neighbor was nice enough to contact me letting me know my house was falling into disrepair. I live in Florida!!! I believed this company would have my back to do what they promised. None of it happened. Now they are trying to extort money from me for utility bills there tenant didn't pay. What kind of operation do you run? Use my experience as a warning when deciding who to use for your property management needs.

Fetch home management go fuck yourselves. We lived in a nice ish decent ish apartment that we…read moreloved. Before fetch took over our issues were taken care of but once fetch took over we had a ceiling leak over our kitchen that never stopped bc fetch will have a different "vendor" come out every other day and never approved the fix so for 8 months kitchen was not usable. Then bathroom was completely unusable bc the bathroom ceiling completely fell through and was pouring water they don't know what to do bc they don't know what's causing it. Fetch home management does not provide stable living at their propertie.

Poor communication. Will never call you back. Will never answer the phone. If you need help with…read moreanything, they will just tell you that they were in a meeting and they'll call you back later. They want $900 a month for apartments filled with bugs

I worked with this company for 4 months and at first they answered professionally and seemed like a…read moregood choice. As time went by the property was poorly managed, they did not work on the property while it was vacant and they stopped replying to calls, messages and emails after a conversation requesting to get the property fixed. In the end just a huge loss of money since the property was vacant the whole time. Very unprofessional team.

I reached out to Firefly property management company to manage one of my multi resident properties…read more The initial phone conversation was very professional in collecting the proper specifics. Making note that any description of the property online such as a Zillow we're not accurate in any respect in their evaluation of the property for rent potential. I was told to expect their evaluation for what they felt. I could rent the property out for. The rent evaluation was based on Zillow's description lacking multifamily building, the additional bathrooms, kitchens, with one rent number. Attempting to get clarification is when their professionalism disappeared. Several attempts to reach a representative have gone unprofessionallyunanswered.

I moved into a complex located out of PA, first off, I was horribly misrepresented with the quality…read moreof the complex and unit, itself. Since moving in (early June 2019) I have had horrible communication with my property manager in regards to move-in maintenance issues and pest control. I sent an email to corporate regarding all my concerns, and I have yet to receive any information. The only thing I did receive was a text message from my property manager stating that corporate forwarded him the email and that it looks like I had a long list of concerns. And that was it... I didn't get a date to set for pest control when new window installation would be, or if he will step in to discuss noise levels with other residents. I'm sort of left handing and very frustrated. I keep on playing phone tag with them all and have yet to receive any information. I spoke to other tenants in my complex and it seems to be a constant theme with the team. I had a long conversation with a representative at headquarters and she just stated that she will reach out to my property manager once more. Seems like a big run around. I personally regret leasing with them and do not feel safe for both personal and health standards.

TERRIBLE!! We had no hot water during the coldest part of winter for over 2 weeks and there was…read moresewage backing up into the house for over a month. We were having to boil our own water for showers and our eyes were itchy and watery from the sewage fumes. I was calling daily 2-3 times a day trying to get them to repair the issues. They rarely respond and good luck getting anything fixed. Terrible, terrible slumlords. We eventually had to call the city and a lawyer. Our rental was condemned and we were put into a hotel. Thankfully, the owners of the property have dropped Slatehouse, who apparently were not communicating the extent or urgency of issues with them either. There is NO reason the owner should even have to approve an emergency repair like a broken hot water heater in winter or raw sewage floods! THERE ARE HUMANS OCCUPYING THE PROPERTY and it is inhumane to not make emergency repairs. Make the repair and bill the owner. Stay far far away from any Slatehouse rentals.