I gave my notice that I was moving and even though there was no damage to my rental, they kept my security deposit and on my statement it said "held by owner." The owner lives in Canada. Good luck trying to get in touch with him. I'm now out my entire security deposit. The woman that was assigned to my rental was very unprofessional every time we spoke and never sent anyone to mow the grass. The owner came once over the summer to mow it when he was in town. I would not recommend this company to anyone. I would give negative stars if possible. read more

Something is wrong with the country that the consumer is NOT PROTECTED. The business practices of Companies are PREDATORY. Be careful of this company their business practice are predatory and rely on people search for a place to live. What the company is doing. Most people if they see an apartment should make it a good practice to call to check if the status of the apartment, if its available or not. I called spoke to their rep and was told the apartment was available and to fill out an application. So of course if filled out the application and it came with a 50.00 fee. I immediately called the rep once I was done and was informed I was on a list and that their were 2 people ahead of me. I got angry the apartments true status is not available. The apartment true status is pending viewing and deposit. I do not even know if there is really an apartment for rent because i never even got a chance to see it. THE ONLY TIME you should be spending actual money is after the pending and viewing not just to be on the list. read more

renter beware the worst rental company, property manager and general manager renting in the 6500 block of derry raised my 400.00 with severe mold still there, raw sewage back up still doing 2 room efficiency now on the market for 1350.00 floods and sewage back up at least twice a week due to a professional plumbing company the property need new pipes i stopped paying and ahpm threatened me for court never took me because as long as you have proof they knew the problems judgement for tenant which we will be in court soon facts!!!!!! do not put yourself through the bs with this s### show. SEE FOR YOUR SELF read more

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Multiple issues. Penny Falcon was the property manager. Quality was poor. They used bully tactics and being generally unavailable to devalue their tenants. Stole an extra month's rent after they cut the wifi and cable. Bad form all around.​ read more

I'm looking for a new place to live and I HATE the way it's set up here in PA, you aren't able to talk to anyone until you pay $40 for a rental application. I can get on board with weeding out crackpots and time wasters, but I have a legitimate issue and was basically told I'm $h*+ out of luck and they kept my money. I responded to an ad and the place looked ideal. It said "pets okay," along with other positive aspects. I paid the $40 and filled out the application. Then, over 2 weeks later I get a message saying that they don't have any places that accept pets and have no available properties at this time. (This is AFTER I paid the money) I called Penny Falcon, the manager, and she was very rude and her tone was infuriating. It was like she was challenging me to try and do something. I told her I was going to contact the attorney general about this (which I did), and Penny Falcon laughed and said and I quote "good luck with that." I'm fuming I'm so angry that they're basically defrauding people for low sums and because of the fact it's only $40 no one does anything about it. But if she does this 20x a day to 20 different people, that's $800 that is just lost in technical translation. I didn't even see the property! I basically paid $40 for a 1 min phone call to tell me too bad. This is just another scam that I really hope gets regulated because it's another legal way to take advantage of the little guy that gives trust to the system and thinks they're not going to be taken advantage of and deal with honest professionals. That is the opposite of what I experienced with Penny Falcon at American Heritage Rental Properties. I am trying to put together a class action lawsuit to anyone that has been defrauded and you can contact me over Yelp. My email is not listed but you can contact me through YELP if you want justice for this petty scam that's going on. I encourage you to do so because this is NOT okay what's going on. American Herritage have thieves by association of being a privy to this scam. There's an ethical line that they're expected to abide and they're deliberately drumming up paid rental applications to get the $40 for the fee and spend 1 min to apologize for not having any available properties. Quite a little operation they have. It would be one thing if they gave me the money back but because of the readymade response given to me it's very clear what's going on isn't on any ethical level. Quite a little scam they have going. I'm not rich. I'm middle class. And the people they are stealing from us have to know that but don't care. They're stealing from middle class working citizens and they know exactly what they're doing and don't care. It should anger you as much as it angers me. read more

They don't care about the tenants at all, and they will try to take more money anytime they can greedy people working for greedy landlords. I had mold for over a year and they didn't try to fix it until my last month in the property; Billia the new property manager (E-town location) told me I was able to leave anytime before the apartment was fixed and I won't breach the lease, when I gave her the day I was moving she told me " the roofers are coming in this x week and they will have it done before your moving out day and if they do that then you won't be able to leave without giving me a 2 month notice or pay 2 month of rent " I had to packed up the whole apartment within 2 days so she didn't win her f up game. The apartment from the bedroom to the kitchen was full of mold and they didn't care at all. Not only that the plumbing was horrible and almost every month I had to call maintenance because the water didn't go down in the bathtub; the heaters didn't work, the windows weren't put correctly. read more

American Heritage Property Management - Mold - Property Management Near Me - Lancaster, Pennsylvania

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We've been trying to get repairs, personal property damages, medical damages, etc. resolved since April 2020 due to Harris TV breaking the ice maker water line. On January 2, 2021 Lauri Nay hired Couch Potato to install carpet and vinyl from April's water damages. They destroyed our unit with extreme dust and personal property damages. I'm so glad I have emails, text messages, and pictures of everything! Here's some of the incomplete repairs on December 16, 2021. read more

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Don't do it!!! Is there a score below not good? Read your lease people and do not let an agent tell you something will be fixed or cleaned after!!! Black mold, no water, no heat for over 3 weeks, filthy, filthy, electric issues, water leaks, cables cut, tons of garbage from previous renters...I could go on. There representatives do not answer you and are so mean and cold when they do get back to you. I was told I could break my lease in December...I called, text, emailed in March. They responded in May. Just paid almost $4000 to get out of hell. Dealing with a loved one with dementia...they could give a damn. I hope the owner can be told how they handle his property. Run, don't look back. read more

These people are shysters! They actually expect a prospective renter to give them a NON-REFUNDABLE $45 just to LOOK AT their apartments. So if ten people look at an apartment and only one moves in, they get a total of $450. OUTRAGEOUS! Really awful company. My next step? File a complaint with the BBB! read more

We have always been extremely pleased with the prompt and professional service from Penny Falcon, our property manager.

I've had inconsistent response to maintenance requests. I had water in my basement 5 times before they answered my maintenance request. Other requests were answered within days. The late fee is 10% of your rent, so for me, it is $122.50. ABSURD They just raised my rent DURING A PANDEMIC after sending a letter to all tenants at the beginning of pandemic warning that they will only honor emergency maintenance requests. So I had to pay my entire rent ON TIME but NOT receive the services I am paying for!!! And now they've raised my rent again. It seems they will be raising my rent every single yer now. read more

Left us high and dry during an emergency crisis on a holiday. Never showed up or responded to fire marshals.

Believe they try to suck money out of anywhere they can . Why have maintenance nothing never gets fixed when you live there . But when you move they fix and remodle everything. And to e mail someone and get a response well that's hard. But then you get e mails about what they dont like thats sitting outside well when you have a building with 8 apartments and most people dont clean up after themselves they expect one person to do it i think not.... I am up set our landlord hired them i would never ever recommend anyone to rent a place from them. read more

American Heritage Property Management is very rude. I deal with the Berks Coalition to End Homelessness and have been in a program for a couple months with my family. We have been looking for an apartment or house for months and no luck since Covid-19. I thought at first, I would be close to looking for a unit but received an email from the property management woman( Jcassano@ahpm.biz) on 7/8/21 stating because of restrictions that they don't let anyone view the property. I was told to submit an application, which is normal but thought maybe I could view it first. Requesting money before seeing the unit is insane but understandable because you'll submit your money in the hopes of getting the unit but get denied. Here is here rude response. This is just a mess. No professionalism at all. read more

American Heritage Property Management - First email from Jeanine Cassano from American Heritage Property Management - Property Management Near Me - Lancaster, Pennsylvania

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My experience has been very poor; parking is part of my rent but they don't enforce it so there is never a spot available. After 4 months of trying to get them to repair a broken window (which was broken when I moved in) it took a call to the city to get it fixed. The property manager and the general manager have ignored my emails and calls. I would not recommend renting from them. read more

Absolutely ridiculous. They charge 10% late fee, even if you're payment is 1 day late. My rent is $1,200/month, so that's $120.00 - AS A LATE FEE!!! And when I paid the next month in full, but not the late charge, they added another $120.00 (on a $120.00 balance). THEN they sent me a letter saying I have 3 days to pay $240 or my lease is terminated. Meanwhile, they ignore may maintenance requests at random. Absolute assholes read more

AHPM managed my rental property for almost a year. As others have mentioned, they do not return calls or emails until you follow up repeatedly and involve managers (I had to get the CEO involved twice due to unresponsive managers, and even he seems barely willing to operate phones or email). Luckily my tenant had my contact info - at the end of the lease, AHPM told him one thing and told me something else entirely, so he reached out to me with questions, and we discovered the lies. When I politely asked AHPM why/how this happened, I got no apologies or explanations. I ended up working directly with my tenant to resolve the issues, as AHPM was utterly inept at doing anything other than collecting their cut of the rent money. At least they didn't manage to steal any of my/my tenant's money - I consider myself lucky that they just wasted my time and raised my blood pressure. read more

I contacted Lori Lintner and asked a simple question if heat was included she just sent a copy email wanting to pull my credit, I responded saying I just have some questions first she said it is a waste of her time for her unless she qualifies me first. I never got any answers and she blocked me. Please get professional employees. Property Manager American Heritage Property Management llintner@ahpm.biz read more

Just want to do a quick review as I didn't deal with them long. I rented a townhouse through a company. about two months before our lease was up the company handed our property over to American Heritage. The next two months they tried to charge us extra for trash removal and sewer that was included in the lease. When all was said and done we didn't receive our security deposit until the day after we could file litigation. When I called the previous week asking about when I could expect my deposit they screamed over the phone and lied about calling my place of employment. This company is trash. Oh, and our security deposit was in full minus the amount they charged us for the trash and sewer.... Jerks. read more

We hired American Heritage to manage our house which we had to convert to a rental due to a move out of state. During the year that they managed the house, they were very difficult to get a hold of, they made empty promises (ex. they did not know why the water and trash bill were still in our name and said that it should be in their name but was never taken care of). When we finally decided to end renting the house to sell it, they failed at doing anything to finalize the tenants stay at the house. They didn't do a final inspection, they did not pursue unpaid water and trash bills that the tenants left and were aware of for the entire year. They made an empty promise that they would send a final letter and say the unpaid bills would go to collection. I would strongly urge that someone with property needing a property management team to look elsewhere. They lack the professionalism and responsibility that you would expect. read more

Worst experience ever. Refuse to fix anything. Never respond to anything. Never emailed me the copy of my lease. Didn't even show up to do a walk thru when my lease ended. Now 2 years later I pull my credit report to buy a house and find out they say I owe them 3 months rent. Apparently it was in the lease they never sent me. Even though the lease expired they still feel entitled to 90 days notice and at the month to month rate that is almost $500 a month higher. Also multiple attempts to get my security deposit went unanswered. They never even contacted me about trying to collect the money. It appears they just sold it to some unsuspecting debt collection company who didn't know it was a totally fraudulent claim. Now I'm stuck trying to get this bull shit removed from my credit report. read more

I have not rented from AHPM in over a year and have asked repeatedly to be removed from all email and phone call listed and have yet to see it happen. If it doesn't happen immediately, I will be contacting law enforcement on harassment charges. read more

My refrigerator went out at 7am. I have been waiting Over 10 hours now and no one ever came or called to let me know when It can be fixed! very unprofessional service. read more

Worst property management company I've ever worked with in my life. Unless you have money for them, they'll ignore your calls, they'll ignore maintenance requests. I lived in a community with houses that all looked the same...some of us were paying $50 more than others. Lauri Nay showed up drunk to show a home to a prospective buyer!! Don't rent from them. You could take care of the unit extremely well and you still won't ever see your security deposit when you move out! Worst rental experience of my life!! read more

This property management is one of the worst organizations I have ever seen or had to work with! After being in the leasing business for two years in college I was appalled that my first leasing would go this terrible after leaving the place I last resided! This AHPM is such a joke... their employees and managements are all rude and inconsiderate... they don't reply to messages, they screen their calls good luck ever getting them to pick up the first time you call. Two issues that have me never wanting to pay rent again to this company! 1. I had lived in my house I was renting for two years before they called me to tell me that I had some late payment fees of $525 that I now owed! I had never missed a payment but apparently I sent some payments in after the post mark date of the 5th of every month. They had 10% of rent taken out every time it was late, but never once felt the need to call me and tell me that I was being charged until they had done it 5 Times! My landlords called and got this issue somewhat fixed but I still payed half of what I was charged! 2. Three days before Christmas this year(2017) AHPM withdrew and extra month of rent out of my bank account. I found this out after leaving the hospital with my wife after a two day visit left us both very tired. Well AHPM didn't care about that. When I called on the 26th they never once mentioned sorry or their apologies, but instead pointed the fingers at me saying this was my problem! I hope to never have to make a personal payment to them again and if your a landlord please please DO NOT USE THIS COMPANY! Anyone else reading this please know that you have been warned this company is a JOKE! read more

Not professional. Very unsafe. Will raise your constantly. Even during a pandemic. They treat their long time tenants like trash. I was there a long time and never had any problems. When it was time to leave it was a nightmare. The manager I had to deal with was rude and unprofessional. Read the reviews and stay away. read more

I have been renting from American Heritage for the past 6 years. I am very happy with the way they conduct business. I read a lot of negative reviews for this company and I am not sure why my experience is so different. If I have a maintenance request it is handled in a timely manner. I have rented two properties from them now and would definitely recommend them. read more

Absolutely the worst company to deal with. Our "agent" Penny Falcon has been nothing but useless and nasty. She missed meeting us for our first look at the place and then blamed it on us saying we were late even though we were there 30 minutes before our agreed upon time. Should have been a sign then that we should have run away. Then she refused to show the property to only my boyfriend since I had to work saying that she will not show properties to only one party in case the other doesn't like it. When we moved in, the shower upstairs leaked into our downstairs kitchen. We were told that it was not considered an emergency (because it was a Saturday) and would have to wait until Monday to have someone come out. And then they didn't even show up on Monday. My boyfriend fixed it himself (at our cost) and then Penny yelled at us stating that we are not allowed to fix problems - even if they do not come out to do it themselves. The moldy ceiling tiles were finally replaced about 4 months later with ones that didn't match. When our pipes exploded in the basement (because they were jerryrigged with two pieces of 2x4 screwed into the ceiling around them to hold them together), they sent out an incompetent maintenance worker. They exploded again a day later and we yet again fixed them. Our roof leaked through to our bedroom and all over our bed. It took 5 phone calls to ever get a phone call back from maintenance. Their answer to fixing that was keeping it tarped for over 5 months before actually doing any work to replace it. And over a year later, the moldy ceiling tiles still had not been replaced when we moved out. We never got copies of our water and sewer bills and then would get very nasty phone from Penny saying we have 2 days to pay hundreds of dollars. But we still never got copies of the bills. We had to start taking pictures of our post dated envelopes with the rent payments because they constantly tried to charge us late fees. We lived there 3 years and were NEVER late on rent. When the actual owners of the property decided to sell the property, Penny left our notice to vacate taped to our back door instead of mailing it to us with certified mail. She also taped our notice of hearing with the Magistrate to our door AFTER we moved out. And now that we have been out for 3 months, we look at our portal and we have been charged for July and August rent and late fees. And she decided to add to the unprofessionalism by speaking to our old neighbors about us and what is supposedly owed to AH. Every encounter we have had with Penny has been horrible. She is a nasty person with no personal skills. She should not be working with people at all. AH has been the absolute worst agency we ever rented from. They do not care about their tenants or the properties they are supposed to be managing and taking care of. read more

The response to maintenance issues is poor( note that wasn't always the case). The upkeep of the building could be better. Your pretty responsive to give notice of inspections & building work. The only issue i had was they tried to have parking permit(which was free parking) I never received a letter of the change than got a boot 75$ that they didn't want to reimburse me. As someone who never missed or was late for rent in 4 years & clearly didn't get the letter it should've been different. Rent is affordable. Better maintenance response would jump a couple stars. read more

I am very pleased with the continuous updates provided from your staff and the dealings with my properties. Can't ask for more.

This is the worst place I've ever lived. They don't fix anything for the long run, they do a bunch of patch up jobs. The same issues keep occurring because they never fix it the way it should be. It's only when you refuse to pay rent they "fix" whatever your complaint is about. In my opinion I'd rather be homeless than to ever rent from them again. read more

My experience with American Heritage Property Management began pretty good for the most part however the only discrepancy with my move in was terribly stained carpets downstairs which we looked past because we really needed a place at the time. We took before pictures of the carpet because they clearly weren't professionally cleaned and needed to be replaced. We lived in the unit for 1 year and 2 months, during our move out process we cleaned the walls, floors and carpets impeccably. The downstairs carpet looked cleaner than when we moved in but the new property manager took it upon herself to tell us that the carpets were unsatisfactory and that we would also be charged for a few crumbs in the kitchen drawer , light bulbs that were blown out,an updated shower head that we didn't remove and a few pieces of tape on the ceiling that I would have removed if I could reach. We put in a maintenance request for the garbage disposal because it had a weird noise, all maintenance did was remove a small bolt from inside but apparently we're being charged for that too. We already told them to keep the security deposit for the outstanding balance knowing that we would still owe them a few more hundred dollars and now they add on these ridiculous small charges because it's obvious this whole situation is about getting money from people and nothing at all about the best interests for good tenants. I regret ever going through American Heritage and would not recommend them to anyone, 0 stars for me because i no longer love there and these people are still in our pockets. read more

Beware: you are better off having your tenant pay you directly. You and your tenant will end up doing this property management company's job for them. I was only a tenant for 6 months and probably had 3 different managers and was never given the name or number of any of them. Told us incorrect information about utilities so I ended up in contact with the actual home owner to fix the problem. I asked to be told when the walk through would be. I received no notification. High turnover, poor communication. Pretty taken back by this company and not in a good way. read more

When a tenant signs a lease, they expect to receive a dwelling in good condition. This shady company showed us one apartment, only to then tell us it was not available but an identical one was in the same neighborhood. The "identical" one was in appalling condition, with ruined walls and carpets, non-functional heat and clogged pipes just to name a few of the issues. The landlord refused to properly fix the heat, and they are forcing us to pay their draconian fees to end the lease early. read more

I was not pleased with speaking with Penny. I was very interested in a property but could not accommodate with my work schedule. Like what do you except us working people to do. I can't take off my job whenever. It's a shame cause I was so interested in this place. Not only she couldn't accommodate she was very rude and nasty towards me. I will not recommend her to anyone. This company should really consider having potential renters speak with someone else. read more

Horrible company to manage property. And, you get to pay them too! Totally unprofessional and incompetent. Expect to manage them mismanaging your property. read more

I rent a two bedroom apartment in Mount Joy and deal with the Elizabethtown office of this company. I have lived there almost two years and am leaving. The lease drawn up by this company on their units protects them and no one else. During the term of my lease they raised my rent saying the owner had incurred additional expenses on the property that necessitated this. There is a clause in the lease that says they may make changes to the lease with 30 day written notice. The basement is full of water and mold and yet still another clause saying they are not responsible for issues dealing with mold. When there were drug dealers in the parking lot and I asked for better lighting it fell on deaf ears. Unless it benefits them forget it. Now there is a roach problem and they said extermination is up to the tenants. I have NEVER had bugs before and my upstairs neighbor is uncooperative. I am moving. However they only accept 60 vacate notice between the 1st and 5th even though I moved in 10/17/15. Stuck here until the end of October or I lose deposit money. Don't rent from this company. read more

Lancaster does not have many rental brokerages, and unfortunately, American Heritage seems to be the largest. We read reviews of them online; while there were only a few, they were all bad. We called several times and emailed one particular agent to no avail. After calling the office and finally getting through to a receptionist, we were informed that the agent was on vacation and referred to the man who was handling his properties in the interim. After trying to reach this agent for a few days, we finally got to see the property we had been inquiring about. The agent did not know anything about the property, had not even been there, and was not very helpful in answering our questions. The rental price was overinflated, I'm sure due to their commission rates, and the reply time for any correspondence. Case in point, there was a house we were particularly interested in, and inquired almost as soon as it was listed. Almost a week later, we received word (after another phone call placed to them) that the property had been rented. Needless to say, we have avoided their service and will definitely not use them in the future. They also charge a relatively high pet deposit fee, something like $300 plus an additional $25-$30 per month per pet. read more

This is the worst property management company I have ever rented from in Lanc. PA. The people that work for this company have ice cold personalities. The only thing they care about is money. They treat their tenants like "second class citizens". They will look you straight in the face and lie to you. If you call for maintenance, they send someone who clearly does not know what he is doing and usually does a half- ass job at fixing things. They normally make tenants pay all utilities and require you to have renters insurance. Late fees come in abundance and you can expect a lot of mix-ups and confusion about rental payments. I have no idea how they stay in business...but my advice to renters is...RUN far away from these folks! read more

Horrible company!!!! I hired this company to manage my property when I took a job out of the state. During the time they "managed" my property, they failed to notice when the tenant didn't pay until I notified them, or refused to complete any inspections when I requested it because they said they were too busy. When I told the company, I thought the tenant skipped out of the house, the company told me I was wrong and refused to even drive by the house. I had to drive back to my house and check myself to confirm the tenant skipped. It took almost 45 days for the company to file an official lock out date. When asked why it as taking so long, the company stated they did not have to give me any status updates to my own property. I lost thousands of dollars in rent and damages due to this company's failure to do their job. Totally incompetent! read more