I've needed to put in maintenance requests three times now and it's taken several weeks for anyone to even contact me.
1. I was promised a new stove would be installed before I moved in. It took over a week to get the new one installed after my lease started. I then had to keep my doors unlocked for these guys to bring it and install it, which they kept changing the date and time of, blaming Lowe's or Home Depot (I forget where it came from) so I ultimately could not move in until it was done. Still had to pay that rent though.
2. Was promised access to the basement. There's an outside door to a basement storage area where I intended to store my bicycle and what not. Took them several months to unlock it and bring me a key despite promising I would have access to it and that there was likely a lawn mower down there to mow the lawn with as that is part of my tenant responsibility. No lawn mower down there, surprise surprise.
3. The washer and dryer stopped working. Very grateful to have one in the unit, came with the property, but I put in a maintenance request. It took almost a month for anyone to contact me, and it was to refer me to my lease which stated that it was my problem to deal with. How stupid that I be responsible to fix the owner's washer and dryer. But regardless, it took them almost a month to even follow up about it.
4. I never put in a maintenance request for this but shouldn't property management companies power wash the property and have the interior cleaned up before renting it out? Luckily I saw the potential in this place and cleaned it up myself (which I feel should be compensated in my rent) but there's no way that the exterior had been power washed in the last 5 years; it was disgusting.
All in all, love where I live and I was aware of this management company upon signing my lease, but they are exactly as I expected upon moving in, managing it very poorly. It makes me wonder if the homeowner is even aware of how poorly they are doing to manage these properties. read more