There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

I am pleased to highly recommend Larson Air Conditioning for their outstanding quality and…read moreprofessionalism. From start to finish, the team demonstrated a genuine commitment to doing the job right. Kyle Richardson was excellent to work with, he was knowledgeable, responsive and clear throughout the process. The installation crew, Ernesto Rubio and his partner were equally impressive, punctual, courteous and meticulous with their work. I would not hesitate to recommend Larson Air Conditioning to anyone looking for a reliable professional HVAC service provider.

Nixa did an amazing job troubleshooting and fixing my ac unit when a lot of other companies…read morecouldn't. She was also very honest and clear about the diagnosis and fix

CJ was great to work with. Very helpful, detailed, kind, and professional. Appointment and repair…read morecompleted same day. I will call Ideal Air when I need AC help in the future.

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

Our 3 year old unit broke on Labor Day. It was 90 degrees in our house & miserable…read more I run hot & don't do well in the heat. I also get very grumpy when I'm hot. We purchased our HVAC unit for Goettl so I immediately called them. They gave me a 2 hour time frame the technician would be here. Then they called back & let me know they could be here several hours earlier. Heck yeah come as early. The technician was friendly, polite & professional. He found the problem. Vibration had cause a hole & all the refrigerant had leaked out. Refrigerant is expensive & the quote was a few thousand dollars since it wasn't covered under warranty with the install.. We have a home warranty so we wanted to check with them. The manager at Goettl called & wanted to make sure we had a plan to get it fixed & a way to stay cool. He cut us a part on the refrigerant & made arrangements for another company to bring us 2 portable units at no cost to us. Since it was a holiday, they weren't able to get the part they needed to fix the unit until the next day. The portable units were very much appreciated. They came & fixed the unit the next day. We had A/C again. Goettl is the only HVAC company we will ever use.

Overpriced repair bids from inaccurate and improperly diagnosed "problems", clearly designed to…read moresell extra services at extortion level pricing (unethical). Without taking the time to do an appropriate diagnosis, all they're ever doing is guessing. I found this protocol to be the gold standard with my experiences with Goettl. The Technician rapidly quoted outrageously high prices, trying to sell unnecessary repairs, only to pad their own pockets. Their technicians are clearly just commissioned salespeople that participate in this business model themselves. It's really unfortunate for people that don't know what's really going on....

We received an estimate on a 4 ton A/C that was above our budget from another company. Eric at…read moreKaolo Air Conditioning gave us a price that was $3000 less than the competitor's - same unit. He came out the day contacted to measure and assess what was needed for the job. The very next day he installed a new A/C. It was quick, easy and painless. Great deal and our home is cool and comfortable. Eric was wonderful to work with! He is friendly, courteous and professional. I would use him again and again. Thank you!

Eric is one of the most honest and pleasant professional contractors I've had the pleasure of…read moreusing. He is punctual, reliable and reasonable. I'm glad to have found this valuable, honest and trustworthy contractor. Use him and you will not be disappointed!

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Our technician, Tim Pappas, was exceptional in his maintenance check-up of our heating system…read more We especially appreciated the time he took to educate us on the reason for his preventative recommendations. Tim explained to us very thoroughly on how to mitigate future damage with his professional experience in Arizona. His over and above service and intelligent conversation gave us confidence and incentive to make the upgrades he recommended. Tim is a valuable asset to this honest company. We will keep our membership active with AIRTIME. Highly commend this business.

8/5/2026 Today my…read moreA/C unit was replaced with a new unit. This has been almost 2 years since having major issues. I was very impressed with Darian Gonzalez, the installer, Trade Wind Mechanical, he was knowledgeable, efficient and very professional. You are fortunate to have him as an employee.... Ms Cruz Gonzalez Stillwater Apartment Tenant

We have had an on going problems with our air conditioner and had previously used a technician we…read morehad known for years, but the issue was never fully resolved. Javier from Trade Wind Mechanical came to our home, quickly identified the problem, and explained that part of the problem was that the previous technician had not used quality parts. Javier made the necessary repairs, and we have not had any issues since. He also inspected the complete HVAC system at another property that I own with my son, including crawling into the attic to ensure everything was operating properly. He even took the time to show my son how to use the system and the fan connected to his phone. Everything is now running as it should, and we are very pleased with Javier's thoroughness and expertise.

I called mid-morning and spoke with Oscar and he was able to schedule an appointment in the…read moreafternoon 2-4. He was running late and he notified me via text that he was running late. I appreciated that. Oscar arrived and surveyed my ac unit that was starting to blow warm. Oscar took care of the ac repair. I appreciate a business who keeps their word and stays in contact with the customer. Oscar was professional, courteous, and he listened to the customer's need. He did not try and force a sell of a new unit. Oscar understood the customer needs and mutually agreed on a repair. I would love to use Oscar in the future with any of my ac needs. Would highly recommend Oscar. I love to support local business if the services are good - Oscar was very good and I appreciate his knowledge and workmanship. If I decide to get a new unit I will call Oscar...........Paula Mann

Oscar came right away to check our A/C problem (in 115°) and after I had gotten several quotes,…read morerealized Oscar was the best value and the most professional HVAC person I dealt with when our A/C went out. We will use him for all our future HVAC needs

This is a bit lengthy but deserved. In Arizona, air…read moreconditioning is as important as water. Without it for nine months, you would suffer. We bought a 50-year-old home four years ago. The AC unit was at least 15 years old and struggling. We approached different companies about service and repair; one tech, Sebastian of Reiss Air Conditioning, shined in explaining the challenges of our old system and nursing it through three summers. This summer it would give out, so we asked Reiss for some solutions. They came up with a plan to replace the AC unit and update the old duct distribution system. Such a project would also require installing a new electrical panel, to replace the original. We can report that the project is completed and we couldn't be more satisfied in the work. What made a challenging project attainable? The expertise and customer focus of the Reiss crew. First, every Reiss tech -- Antonio, Phoenix, Marcus, Pablo and Marco -- was professional, on time, conscientious and patient. We set appointments and were reminded the day before and day of. Each respected our home and our time. Second, Jedi and Zane completed the switch to the new electrical box without a problem. They identified unlabeled connections and finished the project with clean tags for each appliance and location. Third, Brian and Stephen at the Reiss main office worked with us on the specs of the project, available discounts, comparable substitutions and problem-solving. They were responsive and straightforward. This was a month-long initiative due to permits, etc. but Reiss led every step of the way. And we were without AC for only half of one day. Finding a trusted partner for crucial home projects can be daunting; we recommend Reiss and the team that served us wholeheartedly.

TERRIBLE - we paid over $2k for an A/C repair, the technician came out as scheduled on Friday early…read moreafternoon, worked on the unit, told us someone would come by THAT NIGHT or the next morning to fix the A/C. NO ONE SHOWED UP, customer service has one woman working (Jenn) who did what she could but she can't contact techs or any of her managers. We have now been without A/C for 48 hours plus AFTER spending $2k and being told the A/C would be fixed yesterday. Not 24 hours, not excellent care, just a bunch of overpriced services performed by people who do not want to work and do not care about lying to customers. Go anywhere else in the valley. Would give 0 stars if I could.