Sadly, I have to temporarily update my review in the hopes that the doctors of the office will…read morereconsider the road they are on; make staffing changes and care orientation changes; and resume accepting insurance.
As far as Dr. Mills goes, I understand how some other reviewers could give her a negative rating, because she does have a certain way about her that can be misinterpreted. But she really is smart and great, it's just the practice's increased emphasis on cost-cutting and speed, and her trying to increase productivity as others seem to tell her is better, when it is not, and she is better than that.
The change in reviews here and on other websites over time is noticeable, where people used to talk about how great the doctors, including Dr. Mills were, and how much time Dr. Mills spent with patients and really caring for and about patients, while newer reviewers talk about how quick and curt she seems.
I believe it is a function of someone telling her that is how to increase productivity, and (thought some of the staff are really good and nice) because she has certain staff that have no care for the patient and only want to rush patients, and even rush Dr. Mills. Being a primary doctor is calling, and the relationship that patients have with their GPs is much different then with other doctors. Dr. Mills has the ability to be one of the great ones, but she has to follow her caring soul, and not what her staff say or what she is told will make more money. Dr. Mills and the other doctors also need to recognize that staff should not be able to run the direction of the practice or treatment of patients as some do.
Things are only worse for many of us, since they stopped taking insurance and charging well above insurance allotments. Again, somebody must have convinced Dr. Mills that was a way to make more money - likely staff who did not want to deal with billing codes - but it is not. Some offices cut their prices after stopping to take insurance, but this office charges more. Most people just cannot afford to pay hundreds or thousands of dollars for basic doctors visits, and in the end, we all go to less doctors visits and get less medical care than than we need, and they get less patients then they need. It's a lose-lose.
So, I would encourage you to still try Dr. Mills, but encourage her to be her caring self, and take time, and not be rushed by staff who seem to control things, and not to make the practice an assembly line. Care for patients, take insurance, spend the time, be nice - and everyone will profit in money, happiness and soul.
Original Review from 8/19/2016:
This practice and Dr. Jennifer Mills is fantastic in many ways! I could write a long review, but I will let the overall assessment, based upon years of experience, stand for itself. She is a bright and caring doctor who you want as your doctor, and she is a credit to the profession!