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    Horine's Pianos Plus

    5.0 (3 reviews)
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    10 years ago

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    10 years ago

    Exceptional service and responsiveness. Very knowledgeable about all aspects of pianos and extremely helpful.

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    15 years ago

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    The Music Shoppe

    The Music Shoppe

    3.4
    (21 reviews)
    $$

    I worked with Jay today to get new strings on a guitar…read more Service was amazing... I ended up buy an acoustic guitar, a book and a guitar stand for my daughter. Service is always great at the store, but I think Jay went above and beyond...

    What in the heck, man!? I was driving from Pekin, IL to Bloomington. I knew I wouldn't make it to…read morethe shop until 10 mins before they closed. I work retail, I know it sucks when customers come in late, so I don't normally go places right before close. Well, I really needed some drumsticks, and I couldn't get there earlier. So, out of courtesy, I called to let them know I'd be there quite late, apologize for that, and just make sure they were ok if I just grabbed some sticks really fast. The girl that answered hates life, I guess. It was crazy. I'm apologetic and understanding of the situation, and in an extremely irritated tone she says, "As long as you make it before 6." Just reading that doesn't do it justice. Her tone was garbage, man. I was taken aback and asked her what she said, and she then said, "We close the doors at 6," again in a tone like I'm THE reason anything in her life has ever gone wrong. Dude. What?? Even if she'd said that they do need to close right at 6, all she had to do was be nice about it. That's it. I will NEVER shop there. Never have, and now I never will. Way to treat a potential customer. Whoever that girl was needs some serious customer service training. Christ.

    Horine's Pianos Plus - pianostores - Updated August 2026

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