Hop's Place is an automotive repair shop in Hampton where the owner has been in business for over 50 years. When I called about my problem with my car, the owner himself, Mr. Hopkins answered the phone.
I told him the problem, he put me on hold for a few minutes, and then came back with this explanation to fix like he was a doctor. So much, that he used a doctors visit to describe how to fix my car. In essence, he was saying, "In order to figure out whats wrong with your car, it needs to be seen. So I payed them a visit the same day.
When I arrived, I wasn't really greeted, as a matter of fact they looked at me like I shouldn't be there. Eventually, someone ask if they could help me. I told them specific instructions given by Mr. Hopkins in the earlier phone call to ask for Linda. They pointed me in her direction, she was mad busy and was a little disturbed that the owner suggested her personally to fix my problem.
Linda, the service manager researched my vehicle problem and sent me to find their "Dodge Man" because he focuses on those type of cars. She took me to him and then he came back to the office. My problem with my car was something rare. They researched parts, labor and set me up a time to bring my car in.
I walked out a little unease at their ability to fix my car so I ask, "are you sure you can fix it?" They confidently assured me they could but I still had an "uneasiness" about it. I mean I felt like I was more of a pest to them than a customer.
Even though they gave me a better price than the dealership for the repairs, I opted to pass on their service.
Hop's place does a lot of general repairs on all makes and models of vehicles, however, I would err in the way of caution for new model vehicles.
Hops at the time of my visit had only one certified mechanic. They are hiring for more which I hope they get soon. Otherwise, only on certain automotive needs will I visit again. read more
