I have been a patient there a few times and oddly enough, the therapist had no recollection of me…read more I understand that they have a lot of patients, but I had been there a number of times within a few years and they couldn't remember me. The first time I went there, Jamie was there and she was great. I didn't know that I would be going there and handed off to new people every time and they would have interns who were there temporarily and each therapist would be working with multiple patients at a time. The individual care is not great. I have a huge problem with one therapist in particular and that's the reason why I'm writing this review. I don't know how she can continue to do what she does and no one else does anything about her behavior. Toni is a very outspoken and unprofessional person who has said things in front of the whole gym that actually made me uncomfortable as a patient. What ultimately made me upset was how she treated me as an individual by telling me that I wasn't really hurting and that I needed to go to therapy because I needed to get over it. When I looked up her training and how long she has been working, I couldn't believe that she had the blind confidence to tell someone twice her age and double her education level and experience that I needed mental therapy for my physical health and pain management! She needs to learn how to manage herself and stick to what she's been trained in at Green River Community College.

I can't give them a 1 cause not EVERYTHING bad, there are a "few" good things they have going…read moregood. 1) The ladies at front desk are friendly, and very helpful and do a spot on job! And they have a heated pool fir therapy. The therapists, however seem to just put me to whatever they want to just to keep me busy, not to explain why they have me doing certain regiments of exercise and what the benefit of each will produce for my peripheral nueropathy and balance. I had a difficult time getting on a bike because of my mobility limitations and. Instead of getting assistance the therapist watched me struggle to get on the bike. Almost faltering till he finally offered a step stool and his arm to stabilize me. He walked away once I was on and said I had 10 minutes, but someone else would be assisting me once I was done, and he had a timer to be sure other therapist was aware of my time. My timer went off and I kept slowly pedaling for another 5 mins. Before another therapist came to take me to lay on a bed and instructed me to do some leg lifts with a band under my feet for 30 seconds 3 times on each leg. He began visiting with me, and I lost count. He was not really paying attention if I was positioning right and he did not bother timing the lifts either. I caught a cramp in my left leg cause I think I did too many reps while he kept talking asking me general friendly questioms that kept throwing me off count. After that was over he had me do some instructed stretches on each leg He then said another therapist would help me cause he had another client to get. I finished and waited, but needed to use the restroom, so I let a therapist working her computer know who I was and if my new therapist came for me if she could let them know where I was at. I returned and asked if anyone came for me, but she said not that she was aware of. So I proceeded to walt, and wait and wait. My time was up and I was frustrated letting the gal on the computer know I had to go, and I was very upset how much time I waited for no one to come back to complete my alloted time. I asked the kind and helpful ladies up front who I would issue a complaint with and they got one of the initial therapists who helped me to hear why I was upset. He apologized and understood why I was upset and he forgot to come back to me cause of working with another client. The manager there said she could refund my copay or in a few weeks have a check mailed to me cause they could not credit my copay since I laid using a debit card?? On 2 other times they have canceled appointments that I scheduled a month in advance for lack of enough therapists. Love the pool staff, but also have noticed therapists while nice and kind also visit more than instruct or explain benefits of each exercise regiment. My nuerologist wanted me to use his referral preference, but I opted to use them because of the pool therapy and poiximity to my home, but now reconsiderring the recommendation to get hopeful quality care worth my expense and time. herknow that I

Top notch care and customer service! Flexible and accommodating on last minute schedule changesread more

Excellent, professional and friendly care. Highly recommended…read more These are my thoughts. More would be repetitive.

If you want to go to a physical therapy office that remembers your name when you come in, this is…read morethe place for you! I worked with Jeff and his assistant, Sharon, and they were incredible! I was having sciatica pain going down my left leg that made it difficult for me to sleep. After a month of treatment, I was 100 percent better. They were knowledgeable and kind. They explained things thoroughly and answered all of my questions. They listened to my symptoms and even changed their treatment as my symptoms changed. I never felt like a number to them. I will continue to choose their practice for any future treatments needed.

Had a hip replacement and wanted to get both strength and balance back in my leg…read more Nice building, easy to get to. The entire staff is friendly and welcoming. Easy to make and change appointments. There is little or no waiting for your appointment. I am working with Jeff who is patient, kind and explains the different exercises and what they will accomplish. I also work on exercises at home which were given to me to help in my recovery. The only con is the exercise room might be a little small. This is the place to go for PT.

I have been going here for a couple of months and absolutely love the team here. I'll be sad when I…read moreget done with my treatment because I won't be able to see them anymore. They do an amazing job here! You quickly realize that they are in the business to help people. They truly care for their patients. The Dr is extremely knowledgeable and can help you understand the process to recovery and what it will take to get there. They are down to earth and laid back but they get their work done! You don't have appointments for adjustments but you can normally show up and get adjusted within a few minutes. I've never had any issues. If you're looking for good people and want to feel better, this is the place. They'll take good care of you!

Such a sweet family owned business very professional and very personal they always made me feel…read morebetter

Not understanding. Not caring. Guilty until proven…read moreotherwise. Not supportive. Don't communicate well nor explain their decisions about your life!!! Controlling and very invasive of your whole life. Miserable experience. Wouldn't recommend to anyone. Finally left and went to another place next day and completely different experience. Very happy now!!!

They saved the day for me! Got me in quick and got all my information sent over to the DOL right…read moreaway. The staff was amazing and friendly. I never felt rushed or like they didn't care about me or my situation. I would recommend them to anyone. Thanks again!! You guys are awesome!!

My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.

In my professional job, I have referred multiple families to MMG because of their quality of…read moreservice, compassion for the families, and their sincere dedication to the children they work with. Their location made it convenient, especially for military families. This company is an absolutely wonderful resource to have in our community.

MMG therapy has been amazing for my son. They listen to the parents' concerns, while advising what…read moreis in the best interest of the clients they serve. My son since coming to OT at MMG has shown appropriate pretend play with food, animals, etc.. and has even gained confidence to climb up stairs, and go down slides/ swing on swings - these things were all iffy to him before. With the guidance of speech therapy, we are seeing growth, and I really appreciate them not leaving any rocks unturned. I am confident in their approach, and I highly recommend this facility .

Injured on the job in 1996, I have gone through a ton of PT's over the years and the folks at…read moreSource Therapy are the only ones to have helped me. They are the first PT to try and strengthen me. The rest have acted as though I was made of glass and never tried to make my body strong in anyway, shape or form. I can honestly say that if you truly want help, (mind, body and soul) Source Therapy is where you should go. It isn't about money to them, they really are good people who care.

Dana and Kevin at Source Therapy, have been our "go to" physical therapists for many years. Their…read moreknowledge, instructions, abilities and personal concern for our well being and recovery has been exceptional. They have worked with me after knee joint replacement & foot surgery and with my husband after knee joint replacement, shoulder joint replacement and spinal surgery. They've also provided a regiment of at home exercises to improve our recoveries. We've gotten more information from them on our surgical procedures and recoveries than we have from the surgeons who did the work.