They were ok, but NOT OK now. We grew up with amazing caring veterinarians, in the Midwest who…read moretook care of all animals. What has happened? Apparently they have some incompetence when answering the phone and when asking a valid question, he cannot address a question then hangs up on you. I thought they were OK, but the unprofessional and uncaring treatment of a pet owner when calling for assistance and not helping is something we have never experienced. SORRY TO REPORT a BIG NO. Do NOT take your animals there.

I highly recommend Cannondale. I drive an hour to bring my two dogs to them. My older dog had a…read moreskin issue for over 6 years. My other vet had her on all kinds of medications and shots. I brought her to Cannondale, Dr. Stephanie researched it and came up with a simple solution of a bleach bath and 95% of her skin issue has disappeared. They don't push expensive medications. They don't make you come back continuously for no reason. I am very happy with them and I will continue to drive an hour to see them.

Dr Jenna is fantastic. I have some very difficult cases and I was actually referred by ASC as a…read morelast resort. I drive over an hour from Queens just to come here for one of my cats. Like any vet - they specialize in different things. Is the front desk and communication disorganized? Yes. Are they very kind and well intentioned? Also yes. Do I come all the way here for every cat? No. I currently have 3 different places on rotation for various reasons. Come here when traditional approaches aren't working Come here when you want an honest, empathetic real talk conversation Personally, I came for the cryosurgery because not only does my cat have a tumor in her nose (and already received targeted radiation from ASC), she also has skin cancer lesions EVERYWHERE. This procedure WORKED!! If you've been down this road, you'll know what I've spent. It's bought years of good quality of life. For everyone complaining about price, look at the location. Rent ain't cheap up there.

I am very disappointed to read all the negative reviews. I, on the other hand, had a very…read morepositive experience. Dr. Jenna, now owns Smith Ridge, was super attentive to my Sadie who went for ozone therapy. She spent 3 days there. The front desk staff is kinda stuffy and minimally social but I really went for my dogs care. This was about 5 years ago when Dr. Jenna first took over. I read she lost her empathy which really breaks my heart. We are looking to move back north and I surely hope if we see Dr. Jenna again, this isn't the case.

It's a very attentive, compassionate and gentle staff. In addition, their communication is top…read morenotch. We feel so fortunate to have Veg close by and we highly recommend them!

It is wonderful to have a place to go late at night when an emergency arises, and this place was…read moregreat. The facility is super clean, and staff was compassionate and professional. Unfortunately, my dog was diagnosed with a heart murmur which I was unaware of, so they did not feel comfortable giving her the sedation she needed to take proper X-rays of a possible hip or lower back injury, which was a bit concerning. We did have a long wait, but to be fair, it was a rough night there and there were pets there with more significant injuries, so I appreciated their prioritizing them. They were able to administer pain meds though, which helped my dog feel much more comfortable overnight until I get her in to see her regular vet the following day. The bill was a bit high for just a preliminary evaluation, a basic cbc, and one shot of pain killer but it was worth having some peace of mind that my dog was seen and in far less discomfort overnight. I would definitely go back if I needed to, as the care she received was prudent and they were honest with me about their concerns about the risk of sedation for my particular dog.

We unfortunately found ourselves at VCA Norwalk emergency vet--definitely a place you hope you…read morenever have to visit, but one we are incredibly grateful exists. From the moment we arrived, the ER team was compassionate, caring, and incredibly attentive. There was 100% transparency on pricing range based on diagnosis and treatment plan. They treated both our dog and our family with so much kindness while providing thoughtful, high-quality care during a very stressful time for us. What stood out even more was watching how they handled every client and pet who came through the door while we were there. Despite the obvious stress and urgency of an emergency room, they remained patient, compassionate, and professional with everyone. It's clear that they genuinely care about each animal and family they are helping. You never want to need an emergency vet, but knowing there are people this dedicated and committed to doing everything they can to provide excellent care makes all the difference. We are so thankful for Dr Natalie and the entire VCA ER team and the care they provided to our dog

I called VCA in Norwalk to get contact information for Dr. Wilcox, who is supposed to be an amazing…read moreophthalmologist. It's my understanding that he recently left VCA. The lady I spoke to in reception told me that he was no longer involved with the practice and she could not help me at all with getting in contact with him. And oddly, she repeated it several times in a weird and gleeful way. I mentioned that it was regard to an eye emergency and she could not care less, and then disconnected my call. Draw your own conclusions from that interaction, but would you really want to try to get help from these people during an emergency? I wouldn't recommend this place to anyone. PS- I called a local veterinarian in the area and was able to get the contact information for Dr. Wilcox immediately. And they could not have been nicer about it!

Being a lifelong cat lover & owner, I've even had kittens born on my bed, I love my animals…read more They're precious as most cat and dog owners will tell you of their pets . I used just cats as a vet for 5 or 6 years with no issues. So I was quite comfortable in leaving my cats there to board last year when I went on a trip for 2 1/2 weeks. Well, when I went to pick them up, there was some confusion where their online hours didn't agree with their physical hours. so when I showed up, they tried to deny me access to my Cats. I finally got my cats out of there thankfully , yet when I went to the Boarding area, it was extremely cold and the cats were in a very sterile little cage with just one little rag on the floor. Turns out both my cats were sick. Sickened there at this vets boarding facility . They had to go to another vet to receive proper care. thankfully they both recovered and are fine . Really not my choice for how I would've wanted my cats treated so beware don't let your precious animals board here at "just Cats ' it is just a nightmare.

I agree with another recent reviewer. Now that Just Cats has been sold to a corporation, the…read morequality has slipped and the prices just keep on going up. I boarded my cat here a few months ago and while boarding, my cat contracted a respiratory infection. When I took her in, I had to see a different doctor than usual, because Dr. Mary was booked up for over two weeks. Additionally, I was charged for this visit regardless of my cat contracting her infection while boarding. I am unable to clip my cat's nails by myself, and when I took her in last week, the price went up yet again to $27! This seems like a lot to pay for a simple and quick service that a vet tech can perform. I love Dr. Mary, but when she retires, I will be seeking out another veterinary practice.

They are friendly, kind, and great groomers!! We love them and would definitely recommend…read more We are so happy with how our doggy turned out! Neon Dog was fantastic from start to finish. The staff is super nice, they got us in and out quickly, and my dog is looking like an absolute superstar. You can really tell they treat every dog like their own. Definite 5 stars!

They took great care of my chihuahua mix Bunny. The groomers said she was so sweet and a good girl,…read moreshe just had some trouble sitting still! She looks so beautiful and clean now. The shop was also so cute and had lots of fun goodies. Can't wait to come back!

Dr Thayer and his entire staff are wonderful. They have cared for our dog and cat over many years…read more We had our spicy cat in yesterday for his yearly exam, and of course I could not get him to take enough of his gabapentin, so he was extra spicy for the entire team. They handled him with great care and respect, and he was able to get a full exam, his distemper shot, and his blood drawn. Very impressive! I have full confidence in Dr Thayer and his team, which is well deserved.

Do not trust this place with your pets-- they ignored my dog's infected cyst for months and told me…read morethere was nothing to do about it and I had to find a specialist on my own that removed it immediately and told me they couldn't believe that a vet gave us that feedback. They took hundreds of dollars from us and also refuse to refill his prescription for pain. This is a money hungry establishment that cares way more about raking in dollars vs actually caring for animals that need help . Go literally anywhere else

Ive unfortunately had to change my rating of a Cats Place after being a loyal customer for 7+…read moreyears. I've seen a shift in the way the place is staffed - the new staff seemed to care less and less. I've ignored signs (being that I myself work at an animal hospital - the burnout is real) but the fact that clients pay you to take care of their fur babies is a service you commit to provide. My boarding experience earlier this year- I noted that medication for my sick asthmatic cat was not given by the staff due to the fact that he "looked stressed". It would have been okay since they take your phone number in case of an emergency and promise to call if anything comes up. Instead I took him home, coughing and wheezing after 4-5 days away to look at the inhaler count to see it hadn't moved. I wasn't notified at pickup and had to call them to find out why. The funny thing is all the times we have used them to board, he could come back sick and we always used to think it was a change of environment. When I complained Jessica (management) was really great and compassionate and apologized essentially for the mishap and informed me that they will have protocols in place to tell owners when things like this happen. That's great, right? Except that it shouldn't take a mistake to have that plan in place. That should be the FIRST thing you do. I ended up having him admitted in another facility for 3+ days in Emergency until he was back to normal. All in all, it's a clean facility with only cats which is a major plus. However, I don't think we will be returning anymore. For those of you who board your pets, make sure that meds are being done when they are supposed to be done whether it be marking the bottle or noting the counts.

The rudest most despicable people I could ever imagine. After years as a customer and thousands of…read moredollars spent on our cats care they left us high and dry with no treatment plan and no medications for our extremely anemic cat in her most critical moments. To add insult to injury, they threatened to call the police on my fiancé after she called 4 times begging for the vet to call us back or put in a prescription before closing time. I would not recommend my worst enemies bring their cats here. All they care about is taking your money, of which they managed to extract thousands from us, but when it comes to the actual care of your animals they could not care less. After being told we were no longer "a fit" at this vet, we made the decision to bring our cat to the local emergency vet for a second opinion. Lo and behold, she was diagnosed with feline leukemia, which she was also likely suffering from the last THREE TIMES we brought her to A Cat's Place since last April for the same symptoms, where the vet insisted on several occasions that our cats diarrhea and low grade fever were due to stress. Unbelievable. Who licensed these people to practice medicine on animals?