While I didn't have any work performed yet, Hope Plumbing was prompt, courteous and knowledgeable! I called one evening frantic as water was coming from my ceiling. Hope sent someone out within an hour or so to assess the situation. I did not feel pressured to have work performed. I had more immediate needs and the plumbing was not the priority at the time. The plumber was very respectful of my decision and I do plan to reach back out once I'm ready to proceed with optional plumbing upgrades. They followed up by text a couple of times after but again not hounding me or pushy! I will definitely consider them in the future and would recommend you give them a call for your plumbing needs! read more

I first used Hope as I saw them actively supporting the Communities. I like supporting local, which they are and not big corporate businesses. I've used Hope on several occasions but just recently for replacing my water heater and water softener. Eric Campbell was my technician that came out. He was punctual and called to let me know he was on his way. He was friendly and patient with me by going over all my options. I currently had a 150 gallon tank, that took up a lot of room in my HVAC room in the basement. He talked to me about tankless. I liked the idea that it had a 15 yr warranty, I would never run out of hot water and the fact that it was so small and compact. I went with it and can't believe how much space opened up in that room. The crew that came out and installed the tankless and softener were very professional as well. They took great care removing my old take from the basement as it was quite heavy and bulky. Now that they do heating and cooling, I'll have them out shortly to service and tune up my heater and get it ready for winter. Note: I have the maintenance package and would recommend that as it gives you additional perks and a good value add. read more

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They are way overpriced and not knowledgeable about the services they claim to be experts at! They aren't experienced at older homes, as they say! They're just a crooked, scamming, lying company that is now run by money grabbing investors! No thanks!​ read more

Brandon was knowledgeable, friendly, and efficient. He installed our new water heater without a hitch. We took bids from four plumbing companies, Hope's was the best. Same day service, too. read more

Hope Plumbing - Water heater. - Plumbing Near Me - Fishers, Indiana

They were very accommodating while scheduling an appt. After they came to my residence, it went downhill very fast. I had sewage backing up in my tub. Hope plumbing didn't even want to unclog it. Instead, they wanted to dig up and replace my main sewer line. I told them I wanted a 2nd opinion because I was not paying $50,000 for work that I didn't need. My 2nd opinion was thru rotorooter and they got it unclogged and only charged $500, with warranty! Hope plumbing is now owned and run by investors, so all they care about is their bottom line, which is money, not the customer! I talked to a former employee of theirs who quit because they couldn't stomach their business practices. Any time a tech is dispatched to a customer, dispatch reminds them they are to up sell all products and services. After the service call is completed, they have to call the office to report what was sold and for how much money! I've seen lots of bad reviews for hope plumbing everywhere, so the commercials on tv, radio, billboards, its all fake to get peoples money! Just like the review I read on Google from Nalasmama, how hope plumbing tried to keep their down payment on a job that was canceled because hope plumbing cashed their check in supposed error, but I'm thinking there was no error. They are greedy investors. And Nalasmama even had screenshots of all communication from hope plumbing, so they had proof! Go read her review and look at the screenshots. Its wild that a company talks,to customers that way and kept lying and playing games about when their refund was mailed. And to offer them a gift card for dinner when they could of done way more for them. But they're investors, so they're not worried about anything, customers included, except money! I was also told by a former employee of theirs that they set up HVAC units to fail and there electricians are awful! For my plumbing needs, I will use rotorooter, electrical, knees electric, and for HVAC summit comfort solutions. I will not support or use hope plumbing ever again! They're lying, scamming investors who don't know the trade! All they care about is money! read more

I use Hope Plumbing for all of my plumbing needs. I'm a big fan of how easy it is to make an appointment and the efficient way in which they operate. The technicians are always timely and knowledgeable. After working with some other companies, Hope is the one I trust most. They are a bit pricier than other local teams, but if you're ok with the additional expense, try the team at Hope Plumbing. read more

I have had nothing but bad experiences with the plumbing services provided by Hope Plumbing during the past year. At first, I was impressed by the customer service response. But over time that appreciation has also diminished. I hired Hope to determine the source of a leak into my basement. I told them I thought it was coming from the shower on our first floor. But I was told that the problem was the pipes that needed to be replaced. There were multiple problems with the pipe installation, which customer service assisted with. But when it became clear the leak hadn't been addressed I asked for a plumber to come back and reassess the issue and was told that it was a leak from the shower after all. Not only that, but it wasn't something they could fix. I sent a query about the incident asking to be compensated for replacing pipes that didn't solve the problem I had requested be addressed. I have not heard back despite multiple emails and messages. I have many issues with my experience, but here is one I especially want to share. Beware if you have an older house. Contractors, and definitely Hope Plumbing, use it as the eternal excuse for mistakes they make. When the plumber was here last week telling me it was the shower not the pipes, he quickly added, "But the pipes were old." As I told him, they might be old but replacing them didn't solve the problem I hired them for. If I had unlimited resources, I would replace all sorts of things in my "old house." But, in lieu of that, I need contractors, like Hope Plumbing, that say they specialize in older homes, to fix the problem not tell me how old my house is! So much for Hope Plumbing. read more

Tim is an amazing technician. He was nice and courteous explained everything completely. I will definitely call Hope back if I need anything. Great work Tim. read more

We came home from a vacation at 5:30 pm last week. I walked into the house and it did not feel like the 68 degrees like I left the thermostat on. The house was down to 52 and it was 9 degrees outside. The furnace was not working. I called Hope Plumbing and Sarah answered the phone and said she could get someone out soon. Mike Heisserer came around 7:00pm and after 15 minutes of looking at the furnace, said he knew what the problem was. He had to pick up parts but could fix it that evening. He explained everything in detail of what the problem was and how it happened due to lack of inspection maintenance and neglect from the last company I had for two years. By 10:30pm we had heat back operating and Mike Heisserer from Hope Heating was the hero. Never complained about working late that night and even texted us the next morning to see if we were alright!!! Great service! read more

Update at bottom of post. ------------------------------------------------------------------------------------------------------ The absolute worst experience I have EVER had with a plumber. I feel I was ripped off for $400. Let me explain. So I bought a water softener. I bought the same manufacturer so that the new one would line up with the pipes. My old one was old and I could tell it wasn't working as it should, it was about 20 years old. I hooked the new one up and turned the water back on and noticed that I noticed that the pressure in my kitchen sink was really low. The same with other faucets in the house. I pushed the bypass valve and nothing changed. I even put the old bypass valve on and nothing changed. I shut the water off and called Roby's. Roby's is now Hope. I told them I would like some one to hook up my water softener because I thought I was doing something wrong. Turns out, I wasn't doing anything wrong. When they got to my home I told him everything and he said that they would charge $1500 to hook up my softener. I said "No". I said how much to get me going today even with hard water? He said $400. I said Ok. He then cut my copper pipes that lines up with my softener and built me a new bypass valve out of plastic I think it is called PEX? Anyway, I already had 2 other bypass valves and now I have another. When he was done we tried the water. Still no pressure in the sink but plenty at the pump according to the gauge. Evidently after I installed the water softener, some sediment broke lose and I need to replace all my faucets. That part was NOT his fault. It happens. Here is where I am pissed. When you see that a pump has plenty of pressure and see 2 other bypass valves appear not to be working, and one was new, Wouldn't you start looking for another problem? Why would you start cutting pipes and build another bypass valve that still didn't take care of the problem? That's like a car having a dead battery and you start by changing the engine. This is why I called a "Professional" I am not only no better off than I was before they came, but I am actually worse off because I couldn't hook up my water softener now because the pipes don't line up. I bought the new softener because it has a sediment filter built in. He told me that I should install another sediment filter and I asked him how much....over $1200. I asked how much to replace the kitchen faucet, he said $600 plus some extra parts for a hundred or two. $700 to possibly $800 dollars to replace one kitchen sink faucet? I'll go to Lowe's. Their installers charge a lot less. One more thing, I noticed that he walked around the house and got pictures of my breaker box, my furnace, and my hot water heater. I felt violated. That is just creepy. He didn't even ask. Those are things that had nothing to do with the call. So what did I really get for $400? I rarely get ripped off because I usually do my homework and understand the process better. I don't have a lot of time because my wife is disabled and on dialysis and I take care of everything now. In the end it's gonna cost me more. He saw me coming. I hate it that Roby's isn't here anymore. A lot of people in this area used them. One thing is for sure, I won't be calling this place again. Enjoy that $400 because it is the last you will get out of me. If this is the service they give, they won't be around this area long. Don't EVER call this place I had another company come out and I researched them first. They took out all the garbage that Hope did and fixed everything for a VERY reasonable price. You can see my review on them under Home Heroes. I got nothing for $400 dollars!!! Except ripped off!!!! I am cross posting this to other sites to warn my neighbors and other who used to call Roby's ---------------------------------------------------------------------------------------------------- Update, I talked to them on 08/25/2025 and we agreed to split the bill. They are at least trying to make it right. I added one star. read more

Great service and love our new waterless tank. After our meeting with three different companies, we finally settled on Hope plumbing for several reasons; cost service and availability of products. read more

Apparently not an actual hvac company. Took over service plus which always gave good service and had some excellent techs. Now... HVAC maintenance check was actually zero. They didn't DO anything. I'm used to thorough maintenance checks even cleaning the outside unit twice a year. Now... 2 weeks later I'm freezing as it stopped working. So disappointed and missing the techs I used to have at Service plus read more

Do not use Hope Plumbing. Their prices are outrageous. We were charged over $1,000 to replace a leaky outdoor spigot and install an inside access panel with shutoff valve. It took less than two hours, including time to go get parts and come back. Even $500 would be too high, but $1,000 should be criminal. I tried to speak with a manager or owner afterwards regarding the high price. Nobody ever called me back. Never again. read more

Get multiple quotes on any work you have done at your home. Some companies just seem to make up the prices. Hope was more than Double the other quotes. Other companies quoted me $16k for new sewer line Hope was $32,000.00 for the same job. They were quick to come out but at that price who wouldn't. Not a good value, I feel bad for those who don't shop around. Be careful of businesses on TV they gotta pay for those commercials. Who watches TV and the news?Old people. Don't pay too much, Shop Around read more

I had a new water softener system installed earlier this year. One day it had an error that my motor stalled. Chris Mobley was my service technician and he was fantastic! He explained what was needed and fixed all the issues left by a previous company. I couldn't be happier. 100% recommend Chris! read more

the first person to. come and inspect will be great but after that it goes down hill. A bathroom leak was caused by an employee but I had to pay to get it fixed. Another employee gave a contractor the wrong information and after a couple of days of waiting I had to contact them. I was told someone was coming the next day but know one came and again I had to contact them. The contractor that came out told me someone was coming to clean up the mess that was made but of course no one showed up and not a word about anybody coming. It's been three days so of course I know no one is coming. I would definitely not recommend Hope plumbing read more

I contacted Service Plus/Hope Plumbing on Friday around 4 p.m. to repair a leaking gas line after the gas company shut off service, leaving my tenant without heat. I agreed to a $675 diagnostic fee (to be waived if they did the repair) and a $2,130 quote that they said would be "no more than that." After more than eight hours on-site, they told us all leaks were fixed and the line was holding pressure. An hour later, the gas company re-tested the line and it failed. Despite repeated calls, no one returned until Monday at 11 a.m.--nearly 40 hours later while a tenant remained without heat. The new technician said the whole house needed to be re-piped for another $1,500 and that our account would go to collections if we didn't pay for the original failed repair. He also asked my tenant if she wanted him to turn the gas back on despite an active leak. I hired Absolute Comfort that same day, and they identified and fixed the actual issue in under 30 minutes for $650. The gas company confirmed the line held pressure, and heat was restored that night. Service Plus/Hope charged $2,100 for a repair that wasn't completed, reported it as successful when it wasn't, didn't respond while a tenant was without heat, tried to upsell another $1,500, and offered to restore gas service with an active leak. Their final concession was to remove the $675 diagnostic fee. In summary, the services Hope Plumbing provided was to leave my tenant without heat for 4 days and never repairing the gas line to a working condition. If you like your money, companies that do what they say they are going to do, and to be treated fairly DO NOT USE Hope Plumbling, Service Plus, or any of their subsidiaries. read more

Great service! 1st class company. were responsive to my needs. They realized after first quoting me a price and charging me that indeed my furnace was still under warranty. They honored the warranty, even though it was purchased through , the company that they purchased. They refunded the money that they had originally charged me For the repair once they realize it was under warranty. I was very satisfying. read more

Service was to install 2 toilet tank parts. We had parts. I did not realize Hope plumbing charged a flat rate. We had one toilet done But needed the tank repositioned. We got ripped off $1000. Will never use them again, way to pricey. I guess this is my stupid tax for not researching more read more

I need a new water heater and decided to upgrade to a slightly smaller unit, but a hybrid. The unit at the big box store is approximately $2500, so I had that in mind when I called Hope. I received a quote for over $7800 for the unit, delivery, and installation. For context, the piping, wiring, etc, is likely a 35-minute job, and likely less if you are a professional. If it weren't for warranty aspects, I'd do it myself. I will also mention that the quote was not itemized, even though that is exactly what I asked for. One line with the price. The details of that line item were a cut-and-paste description of the water heater. ....greater than $7500. I cringed at the quote, and the salesperson "reworked it", coming back with greater than $4500 without the complete install. Still only one line item on the "estimate". This is a no-go. I get a very "used car sales" vibe from this. Get multiple quotes, conduct thorough research, and avoid making hasty buying decisions based on perceived urgency. read more